ChannelAdvisor’s Post

No BOPIS initiative can be successful without a way to accurately track inventory levels. Time and time again, we see Shopify/Shopify Plus merchants who give up on their BOPIS initiatives because they don't have a way to sync inventory data across different channels and display real-time inventory values directly on the Product Detail Page (PDP). Without this, it's impossible to set correct BOPIS expectations for shoppers, which leads to overpromising, order cancellations, and unhappy customers. Imagine placing an order because the PDP showed the product as available in the stores, only to find out that it's not in stock! Without total, real-time visibility, brands can easily miss out on BOPIS sale opportunities, even when they might have had enough inventory in the store. HotWax Commerce provides Shopify merchants with the tools needed to achieve inventory accuracy. Set your shoppers' expectations correctly and develop a seamless BOPIS experience that drives conversions. #ShoppingandtheRetailIndustry #Retail #Ecommerce #InventoryManagement

Looking for a win-win solution that benefits both your business and your customers when dealing with unexpected inventory variances? Imagine this: Your customers receive an email about order cancellations, and it's not a pleasant experience for anyone involved. Occasionally, when offering in-store pickup, situations may arise where the last item in stock is either damaged or purchased by a walk-in customer. These circumstances force Shopify retailers into order cancellations, which are far from ideal. To refrain from such incidents, Shopify/Shopify Plus retailers can turn to HotWax Commerce's Same-Day BOPIS solution to tackle this issue head-on. When preparing BOPIS orders, if any unexpected inventory variance occurs, they can save the sale by offering customers alternative fulfillment options, such as pickup from another store or home delivery. Additionally, they can record the identified inventory variances to prevent customers from placing repeat pickup orders for the same unavailable items. This approach ensures that your customers won't experience disappointment due to inventory inaccuracies, leading to increased satisfaction. Ready to explore how our latest features can benefit your business and customers alike? Discover more on our Same-Day Buy Online Pickup In-Store solution page and make order cancellations a thing of the past: https://hubs.la/Q02l9QJB0 #ShoppingadntheRetailIndustry #eCommerce #Retail #BOPIS #OrderManagementSystem #Omnichannel

Looking for a win-win solution that benefits both your business and your customers when dealing with unexpected inventory variances? Imagine this: Your customers receive an email about order cancellations, and it's not a pleasant experience for anyone involved. Occasionally, when offering in-store pickup, situations may arise where the last item in stock is either damaged or purchased by a walk-in customer. These circumstances force Shopify retailers into order cancellations, which are far from ideal. To refrain from such incidents, retailers can turn to HotWax Commerce's Same-Day BOPIS solution to tackle this issue head-on. When preparing #BOPIS orders, if any unexpected inventory variance occurs, they can save the sale by offering customers alternative fulfillment options, such as pickup from another store or home delivery. Additionally, they can record the identified inventory variances to prevent customers from placing repeat pickup orders for the same unavailable items. This approach ensures that your customers won't experience disappointment due to inventory inaccuracies, leading to increased satisfaction. Ready to explore how our latest features can benefit your business and customers alike? Discover more on our Same-Day Buy Online Pickup In-Store solution page and make order cancellations a thing of the past: https://hubs.la/Q02nX02B0 #ShoppingandtheRetailIndustry #eCommerce #Retail #Omnichannel #OrderManagementSystem #InventoryManagement

This week: Black Friday Online Sales Hit New Record Online sales boomed on Black Friday, reaching a record $9.8 billion, a 7.5% increase from the Friday after Thanksgiving last year, according to Adobe Analytics. Deep discounts, particularly in categories like electronics, smart watches and televisions, helped fuel sales, along with lower online prices overall heading into the holiday season. Adobe predicts online sales for the 5-day period from Thanksgiving through Cyber Monday will hit $37.2 billion, up 5.4% from last year. 🔹 Walmart Makes Last-Mile Delivery Faster 🔹 DHL Supply Chain Expands Warehouse Automation 🔹 Navigating Last-Mile Challenges in Big and Bulky Delivery 🔹 The Role of Technology in Big and Bulky Delivery 🔹 Mastering Big and Bulky Delivery in an Omnichannel World 🔹 How to Meet Customer Expectations for Large Item Deliveries Find the summaries & full stories for our weekly newsletter on our website. #retail #ecommerce #delivery #warehouse #supplychain #logistics

🌟 Diversifying for success! ShipBob's latest eCommerce report reveals brands are adapting for growth by diversifying their sales channels with new retail partners and marketplaces. Are you ready to explore new avenues for success? #eCommerce #OnlineBusiness #BuyOnline #eCommerceStats

Monitoring your products on marketplaces can make or break your e-commerce game! As competition intensifies on online marketplaces, real-time monitoring of your SKUs becomes critical for success. This is especially true during major sales events when competition intensifies, and consumer behaviour shifts rapidly. Key areas to monitor: 1. Out-of-stock status: Don't miss out on revenue because of out-of-stock products across pin codes. 2. Suppressed listings: Ensure your products remain visible and buyable. 3. Buy box ownership: Track who's winning the coveted Buy Box to maintain market share and prevent unwanted sellers from latching on to your product. 4. Price changes: Stay competitive and protect your margins as prices fluctuate. These metrics can change by the minute, especially during significant sale events on marketplaces like Flipkart and Amazon. Brands that monitor and react quickly gain a considerable edge. How does your team handle these challenges during peak sales periods or regular e-commerce operations days? At Datavio, we recently launched `Monitoring and Alerts` to address these pain points. Our real-time monitoring solution gives brands the insights they need to stay ahead in the competitive e-commerce landscape. Would you be interested in learning more? Let's connect and discuss how Datavio can empower your brand's online performance. Kunal Parmani Mukul Agarwal #ecommerce #brandmanagement #salesevents #competitivemonitoring #flipkartgoatsales #amazonprimeday

The online retailing landscape is changing rapidly; with the growth of social commerce, payment technologies and new ways to connect with buyers. While the marketplace mix is also evolving they are becoming more important than ever to retailers and brands looking to grow their digital sales, both domestically and overseas. In this week's article we discuss a little of the history of marketplaces and how buyer behaviour is changing, citing some research from PowerReviews, a 1WorldSync Company how Amazon is becoming a starting point for buyer journeys. We also touch on how you can think about marketplaces in your mix of channels. #ecommerce #marketplaces #crossbordertrade https://lnkd.in/eC3GGGMc

One of the worst aspects of selling on marketplaces is the loss of the consumer relationship. Sellers pay anywhere from 5% (thanks Shein) to 25% for a sale in the marketplaces. And the marketplaces forbid the merchant from marketing to the consumer. And so your CAC for a consumer continues to rise when you pay to acquire them multiple times through the marketplaces. Customer Generated Offers enable you to capture the customer TODAY and remarket to them as YOUR customer - not the marketplace customer Sustainable Profitable Growth is predicated on retaining at least 60% of your customers year over year. Retaining them via a marketplace exposes them to being captured by a competitor or not repurchasing at all. As you build out your strategy in 2024 - start working toward higher retention to improve repurchase outside of marketplaces - your P&L will thank you. #customergeneratedoffers #marketplaces #retailmarketing

Marketplaces Sales Surge in 2023🚀 Mirakl in 2024 Marketplace and Dropship Index analyzed 118 global retail marketplaces and dropship platforms. These retailers represent more than $6 billion sales, more than 66K third-party sellers, and nearly 200M unique products. 📈Marketplace Growth - Marketplace merchandise sales grew by 46% on average in 2023. - This growth rate is six times higher than the overall ecommerce growth rate. - 70% of customers prefer to shop with specialized retailers, those in electronics and sporting goods grew by 63% and 74% respectively 💰 Commission Rates - The average marketplace commission rate in 2023 was 14.7%, up from 14.1% in 2022. - Highest commission in jewelry (20-25%) and apparel (15-25%), - Consumer electronics have the lowest commissions, between 6-10%. ~~~ ✍️ Are specialized marketplaces the future of e-commerce? ♻️ Reshare if this resonates with you. 💌 To never miss insights like this subscribe to MarketMaze. Link in bio #Mirakl #Ecommerce #Retail #marketplaces