Chartway Credit Union’s Post

Reframing is a superpower!

Touring Walt Disney World this week. No matter how many times I visit the parks I continue to be impressed with how Disney empowers their Cast Members to make decisions in customer service. Adhere to the 5 Keys to make memorable customer experiences. There is an entire behind the scenes tour showcasing how these values are woven into the culture of Walt Disney World. Definitely a customer service lesson all of us can put in play at our our businesses immediately if you haven’t already. At Triangle Smart Divorce, our values are SMART: Service, Mindfulness, Authenticity, Responsibility, and Truth. What are your core values? And how do you encourage your team to make decisions based upon them? #smallbusiness #corevalues

It is easy to talk about what we should do, must do, have to do. But what if...what if we made up our minds about what we WILL do. At RIX International, LLC, we concur with Walt Disney, "The way to get started is to stop talking and start doing." #actioncoach #takeaction #waltdisney #starttoday

So excited to be interviewed by Paylode and can't wait to share the full interview. Loved the questions posed to me and hope you can some further insight into the service of property management. #PropertyManagement #ServiceofPropertyManagement #PropertyManagementBusiness #PropertyManagementLeaders

Here is Walt Disney World's latest campaign - This Is Magic. I'll be taking a page out of Julian Cole's social media playbook and break down and share how I would have gotten to this creative: Target audience - Tourists and vacationers who want to experience something real. Consumer problem - Consumers typically won't travel to a theme park for authentic experiences because theme parks can be viewed as inauthentic or commercialized. Insight - While the word "magic" is often associated with fantasy and fiction, everyone has real experiences that can be described as real magic. Proposition - Show potential guests that a vacation at Walt Disney World fits in with their definition of "real magic". Consumer goal - To discover and experience their own definition of real magic. By taking all of these things, the strategy statement would be the following: Get tourists who want authenticity in their vacations to visit Walt Disney World by showing them that authentic, magical experiences happen there all the time. To the brand and creative professionals in my network, how would you have gotten here? Let's hear your thoughts! #brandstrategy #creativestrategy #marketingcampaigns #waltdisneyworld

The winds of change are blowing right through Walt Disney World Resort. Here's the latest updates coming to your favorite Disney parks.

The winds of change are blowing right through Walt Disney World Resort. Here's the latest updates coming to your favorite Disney parks.

"I only hope that we never lose sight of one thing—that it all started with a mouse." - Walt Disney It’s a new week full of potential and dreams waiting to be discovered and to find joy in the small beginnings, believe in the magic of beginnings, and remember that every grand adventure starts with a single step—or in this case, a mouse! If you're planning your next Disney vacation or just dreaming about it, let's keep that imagination going. What’s something you have been dreaming about lately? ⬇️ #disneymoments #disneyworldtips #disneyworldparks #waltdisneyworldresorts #personaltravelagent #disneytravelagents #travelagentperks #disneyvacationplanning #disneyfamilyvacation #familyvacationideas #disneytravelplanning #vacationplanningtips #Disneyvacationtips

Check out this impact study! “Magic” can be measured in different ways!

I just returned from a family vacation to Disney and had an amazing time! Anyone who knows me is aware of how much my family loves spending time at Disney. Some of my favorite memories have come from Disney World, and hopefully many more to come! What has always impressed me about Disney is how a company with so many moving parts can bring everything together to create a customer-friendly experience. No company is perfect, but they seem to do an incredible job from a learning and development perspective to create a cohesive culture. #disney #learninganddevelopment #companyculture #organizationaldevelopment #orgdevelopmentnerd