Chervon North America, Inc’s Post

When customers experience the advantages of nitrogen-filled tires – from improved fuel efficiency to prolonged tire life – they become lifelong advocates of your service department. 🌐 Explore the NitroFill difference at https://lnkd.in/e8ukXtn and witness how it can turn routine maintenance into a customer loyalty generator! 🚗🔧 #NitroFill #Nitrogen #Retention #CustomerService

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Do you live in an extreme heat state? Take a moment to read how extreme heat might directly relate to higher premiums in your state!

🔧 BG Frigi-Clean® foams up to completely fill the evaporator core where it removes contaminants, removes foul odors, and restores A/C system efficiency. This deep-cleaning process ensures your customers experience the freshest and coolest air possible, enhancing their driving experience. 🚗 BG Frigi-Fresh® follows up by controlling the mold and mildew that grows in the evaporator within the vehicle’s A/C system. This one-two punch not only improves air quality but also extends the life of the A/C system, saving your customers from costly repairs down the line. 💰 Offering BG Frigi-Fresh® and BG Frigi-Clean® as part of your A/C maintenance services boosts customer satisfaction and adds significant value to your service packages. Happy customers are more likely to return and recommend your shop, leading to increased loyalty and profitability. #ClimateControl #ACService #AutomotiveIndustry #Automotive

As we look forward to warmer days. Are you a business owner looking to reduce mosquito-infested areas in the coming year? Ecolab can help in an effort to keep your customers happy. Learn how we helped customers decrease mosquitoes by 80% and customer complaints by 90% with a 3-step solution:

Some windshields come equipped with a bottom retainer strip that serves as a mechanism for the cowl panel to snap into, effectively preventing water and debris from entering the vehicle. However, a common issue arises when these cowl panels fail to remain securely fastened to the retainer due to fluctuations in temperature, causing the panel to warp over time. This situation can potentially lead to customers attributing the problem to an improper installation, which could reflect poorly on the service provider. To address this concern proactively, it is advisable to inform customers about this feature and its susceptibility to temperature changes before the installation process commences. By offering a simple explanation and setting the right expectations, potential misunderstandings and blame can be mitigated, fostering better customer satisfaction and trust in the service provided.

I have, over the years, talked at tedious levels about customer surveys. I have just done another one, because my car has received it's annual service. I know that these things can mean the manufacturer docking the dealership money, so I filled it out. I was happy. But my point remains this. No one gleaned anything from my monosylabic box ticking replies. Of course, they now know I was happy. Noone punched me in the face, painted rude pictures on my car or put engine oil in my coffee. I would be happy, of course, to do a walk through review of how the experience - despite being very good - might be even better. But this was not the purpose of the survey, was it. And it rarely is. It has become a business habit with no real end in view beyond a bit of process audit. #customersatisfaction #customerexperiencemanagement

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