Chestnut Market’s Post

Is your team buried under a mountain of "Where Is My Order?" inquiries? ⛰️ We know that managing customer requests about #OrderStatus can be overwhelming. But with the right tactics, you can cut down on those inquiries significantly. Swipe through to see our top strategies for reducing #WISMO requests and boosting overall #CustomerExperience ⬇️

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"𝗧𝗼 𝘁𝗵𝗲 𝗥𝗲𝗮𝗹 𝗠𝗩𝗣𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 𝗟𝗲𝘁’𝘀 𝗚𝗶𝘃𝗲 𝘁𝗵𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝘀 𝗧𝗵𝗲𝗶𝗿 𝗙𝗹𝗼𝘄𝗲𝗿𝘀 (𝗼𝗿 𝗧𝗼𝗺𝗮𝘁𝗼𝗲𝘀!)" It’s Customer Service Week, and everyone’s rolling out the big promises, the “Thank You for Your Loyalty!” and the “We Appreciate Your Patronage!” messages. And hey, that’s wonderful—this week is about our customers! But what about the unsung heroes of every transaction, the ones who make those promises possible? Today, I want to shift the focus and celebrate these individuals—the people who work tirelessly to deliver exceptional service and build trusted relationships. Whether they’re providing a warm smile, a little extra effort, or that essential personal touch, they’re often the difference between a good experience and an unforgettable one. For me, that person is Iya Ruka, my loyal pepper and tomato seller in Gbagada. After 15 years, she’s my go-to anytime I’m in the area. With the price of tomatoes going up or down like the stock market, she’s there with her wide smile, unmatched produce, and zero complaints (well, except when she reminds me of her “special discount,” which suspiciously looks like the regular price!). The best part? It’s not just about the onions, peppers and tomatoes. There’s a warmth in our exchanges, a trust built over countless visits where she sneaks in an extra tomato or two as “jara.” Iya Ruka knows her customers by heart, like a true professional—remembering who prefers their peppers ground or who always needs an extra bag. So, who’s that service professional you would like to remember today? The ones who go the extra mile, who make your day-to-day life easier, and who rarely receive the recognition they deserve? Tag them if you can, share your appreciation, and let’s celebrate them as well. #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗪𝗲𝗲𝗸 #𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗛𝗲𝗿𝗼𝗲𝘀 #𝗨𝗻𝘀𝘂𝗻𝗴𝗛𝗲𝗿𝗼𝗲𝘀 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 #𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴𝗦𝗲𝗿𝘃𝗶𝗰𝗲 #𝗕𝗲𝘆𝗼𝗻𝗱𝗧𝗵𝗲𝗣𝗿𝗼𝗺𝗶𝘀𝗲𝘀 #𝗧𝗵𝗮𝗻𝗸𝗬𝗼𝘂𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀

How well do we know our customers? 🤔 I bet not as well as we should . . . You have to hear this story . . . 👇 👇 👇 Last night, we attended a 70th anniversary for a local restaurant. 🥂 Our friend's family has been going there for over 40 years. Her parents were regulars throughout the years and loved this place. Little did they know, the staff loved them even more! Though my friend's parents passed many years ago, The owners came to our table, shared stories of her parents, and even remembered their booth number and every detail of their orders! What is the lesson here? 1. True customer service is a lost art: We've become too transactional. 2. You have time to stop . . . and get to know your customers. Take the time! 3. The impact of GREAT service goes well beyond any KPI. Make it a priority! After last night, we'll be going there for the next 40 years! Truly impressive. So, I'll ask the question again. Do we know our clients as well as we should? Share your comments below and the ways you go above and beyond for your customers! #customerservice #relationships #clientexperience #servantleader

How is your week going so far? ⭐ Here is a middle of the week #PickMeUp for you — What's one food item that you can't stand but everyone else seems to love? Leave your answers in the comments. 👇 #JoinOurTeam #WereHiring #RandomQuestions #MotorCarrierInsurance #TruckingInsurance #FleetInsurance #TruckingSolutions #SafetyCompliance #IFTA #TruckingSafety #EquipmentFinancing #TruckFinancing #TruckingIndustry #DriverAdvantageTeam #DriverAdvantage #OurTeamIsYourAdvantage

Are you ready to elevate your business strategy with an iClean Dog Wash? Experience a significant 40% increase in customer traffic and a remarkable 25% rise in turnover. Our self-service units not only attract new customers who spend more but also foster loyalty through regular visits. It's clear: investing in an iClean Dog Wash is a game-changer for your business! 🚀 . . #iclean_dog_wash #businessowner #profitfirst #increaserevenue #lovingdogs #revenueoptimization #businessgrowth #increasedturnover

Worth the read, so worth the read

Discover how Louisa Hayes elevates Customer Service at Pooch & Mutt! 🐾✨ Explore Louisa Hayes’ journey from retail to revolutionizing CX in the pet food industry at Pooch & Mutt. Pooch & Mutt’s CX Strategies: 🚀 Delivering transparent, natural pet food benefits 🚀 Building strong, empathetic customer relationships 🚀 Using innovative tools like Gorgias, Slack, and WhatsApp for top-notch support Learn more about Louisa’s approach and Pooch & Mutt’s dedication to pet health in comments