"𝗧𝗼 𝘁𝗵𝗲 𝗥𝗲𝗮𝗹 𝗠𝗩𝗣𝘀 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 𝗟𝗲𝘁’𝘀 𝗚𝗶𝘃𝗲 𝘁𝗵𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝘀 𝗧𝗵𝗲𝗶𝗿 𝗙𝗹𝗼𝘄𝗲𝗿𝘀 (𝗼𝗿 𝗧𝗼𝗺𝗮𝘁𝗼𝗲𝘀!)"
It’s Customer Service Week, and everyone’s rolling out the big promises, the “Thank You for Your Loyalty!” and the “We Appreciate Your Patronage!” messages. And hey, that’s wonderful—this week is about our customers! But what about the unsung heroes of every transaction, the ones who make those promises possible?
Today, I want to shift the focus and celebrate these individuals—the people who work tirelessly to deliver exceptional service and build trusted relationships. Whether they’re providing a warm smile, a little extra effort, or that essential personal touch, they’re often the difference between a good experience and an unforgettable one.
For me, that person is Iya Ruka, my loyal pepper and tomato seller in Gbagada. After 15 years, she’s my go-to anytime I’m in the area. With the price of tomatoes going up or down like the stock market, she’s there with her wide smile, unmatched produce, and zero complaints (well, except when she reminds me of her “special discount,” which suspiciously looks like the regular price!). The best part? It’s not just about the onions, peppers and tomatoes. There’s a warmth in our exchanges, a trust built over countless visits where she sneaks in an extra tomato or two as “jara.” Iya Ruka knows her customers by heart, like a true professional—remembering who prefers their peppers ground or who always needs an extra bag.
So, who’s that service professional you would like to remember today? The ones who go the extra mile, who make your day-to-day life easier, and who rarely receive the recognition they deserve? Tag them if you can, share your appreciation, and let’s celebrate them as well.
#𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗪𝗲𝗲𝗸 #𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗛𝗲𝗿𝗼𝗲𝘀 #𝗨𝗻𝘀𝘂𝗻𝗴𝗛𝗲𝗿𝗼𝗲𝘀 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 #𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴𝗦𝗲𝗿𝘃𝗶𝗰𝗲 #𝗕𝗲𝘆𝗼𝗻𝗱𝗧𝗵𝗲𝗣𝗿𝗼𝗺𝗶𝘀𝗲𝘀 #𝗧𝗵𝗮𝗻𝗸𝗬𝗼𝘂𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀
Kressner Strategy Group LLC
3moIt was great! Everyone was so excited....I was there with my niece, her husband and their 2 small boys. Well done Chestnut team!!!