Chetan Patel’s Post

Happy Monday, hoteliers! 🏨 Is upselling to business guests still a challenge for your hotel? Today, let's dive into the art of upselling and understand why it's essential for creating memorable experiences. 🎯 𝐖𝐡𝐲 𝐔𝐩𝐬𝐞𝐥𝐥 𝐭𝐨 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐮𝐞𝐬𝐭𝐬? ⬇️ 1. 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Upselling allows you to tailor offerings to the specific needs and preferences of your guests, making their stay truly exceptional 🌟. 2. 𝐁𝐨𝐨𝐬𝐭 𝐑𝐞𝐯𝐞𝐧𝐮𝐞: By suggesting additional services or upgrades, you not only enhance guest satisfaction but also increase revenue for your hotel. It's a win-win 🚀! 3. 𝐋𝐚𝐬𝐭 𝐛𝐮𝐭 𝐧𝐨𝐭 𝐥𝐞𝐚𝐬𝐭 - 𝐁𝐮𝐢𝐥𝐝 𝐋𝐨𝐲𝐚𝐥𝐭𝐲: When guests feel valued and receive personalized recommendations, they're more likely to return and recommend your hotel to others 😄. How to achieve this when your guests are travelling for working purposes? Just follow a couple of guidelines: - 𝐊𝐧𝐨𝐰 𝐘𝐨𝐮𝐫 𝐆𝐮𝐞𝐬𝐭𝐬: Understand the purpose of their visit and their preferences. Whether it's a comfortable workspace, high-speed internet, or access to amenities, cater to their needs. - 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬: Focus on the value-added benefits of your upsell offerings. Whether it's a room upgrade with a stunning city view or access to exclusive business facilities, emphasize how it enhances their stay. - 𝐒𝐞𝐢𝐳𝐞 𝐭𝐡𝐞 𝐑𝐢𝐠𝐡𝐭 𝐌𝐨𝐦𝐞𝐧𝐭𝐬: Identify opportune moments during the guest's journey to suggest upsells. Whether it's during booking, check-in, or during their stay, timing is key 🔑. - 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: Invest in training your staff to effectively upsell, and encourage feedback to keep becoming better 📊. Remember, the goal isn't just to sell more but to create memorable experiences that leave a lasting impression. By mastering upselling, you elevate the guest experience and drive success for your hotel. #HospitalityTech #Upselling #GuestExperience #HotelIndustry #oaky

Are hidden service gaps costing your hotel repeat customers? In the hustle of daily operations, it’s easy to overlook certain aspects that could be turning potential repeat guests away. Here are three service gaps that might not be on your radar but probably should be: The pre-arrival experience ✈️ Many hotels excel at welcoming guests once they arrive, but what about before they even step through the door? Are we providing all the necessary information and creating a smooth path for their arrival? Overlooking this phase can set a negative tone before the stay even begins. How to fill this gap: Utilize automated emails or personalized messages to ensure guests feel informed and welcomed even before setting foot on your property. The silent guest 🤐 Not all guests voice their concerns. Some may leave without expressing dissatisfaction, potentially losing them forever. This silent feedback often goes unnoticed but is crucial for improving overall service. How to fill this gap: Implement proactive strategies like follow-up surveys or in-stay check-ins to gauge guest satisfaction and address any concerns that might otherwise go unheard. Post-stay engagement 📧 The guest experience doesn’t have to end at checkout. Are we maintaining a connection with guests after their stay, or are we missing opportunities to turn a one-time visit into a long-term relationship? How to fill this gap: Build lasting relationships by keeping in touch through personalized thank-you notes, exclusive offers, or updates about your hotel, which can encourage them to return. 🌟 By addressing these often-overlooked service gaps, hotels can significantly enhance the guest experience, boost satisfaction, and foster long-term loyalty. Let’s not just meet expectations—let’s exceed them! 🌟 What other service gaps have you noticed in the hospitality industry? Share your thoughts and let’s learn from each other! 👇👇👇 #HospitalityIndustry #GuestExperience #CustomerSatisfaction #HotelManagement #RepeatCustomers #PreArrivalExperience #SilentFeedback #PostStayEngagement #CustomerLoyalty #ServiceExcellence #HotelTips #TravelExperience #GuestSatisfaction #HospitalityTrends #HotelMarketing #StrategigStorytelling

Guest Experience is how your guests perceive their interactions with your hotel during their stay. Now, imagine your guest experience as a pyramid. 𝗠𝗲𝗲𝘁 𝗡𝗲𝗲𝗱𝘀: This is all about meeting your guests' needs. Listen to them, understand their requests, and make sure they feel supported. Aim to solve any issues before they even arise. 𝗘𝗮𝘀𝘆: Next comes making things easy. Every interaction, from booking to checkout, should be smooth and seamless. Think of it like removing any bumps on the road for your guests. 𝗘𝗻𝗷𝗼𝘆𝗮𝗯𝗹𝗲: Now it's about delighting your guests. Go beyond basic needs and create a fun and enjoyable experience. This will make them feel good about staying with you and maybe even brag to their friends! 𝗥𝗲𝗺𝗲𝗺𝗯𝗲𝗿, 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗴𝘂𝗲𝘀𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗸𝗲𝘆 𝗳𝗼𝗿 𝗮𝗻𝘆 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗻𝗼𝘁 𝗷𝘂𝘀𝘁 𝗵𝗼𝘁𝗲𝗹𝘀! Use this pyramid as a guide to create a memorable experience that keeps your guests coming back for more. Let us know your comments below! #RelianceHospitality #hospitalitymanagement #hospitalityindustry #hotelmanagement

A Hotel's Journey to Excellence: The Geedesk Story Once upon a time, a hotel renowned for its impeccable service and unforgettable guest experiences stood in the heart of a bustling city. Yet, behind the scenes, the staff faced a daily struggle – juggling countless guest requests and managing internal operations with limited resources. Enter Geedesk, a revolutionary solution designed to simplify the complex web of guest and internal request management. Initially skeptical of investing in yet another technology, the hoteliers decided to embark on a journey with Geedesk to explore its potential. As they integrated Geedesk into their operations, the magic began to unfold. Guest requests, handled manually over the phone, were now swiftly addressed with a few clicks. From extra towels to dinner reservations, no request went unnoticed, leaving guests delighted and eager to return. But Geedesk offered more than just efficiency; it provided invaluable insights into guest preferences and operational performance. Armed with this data, the hoteliers made informed decisions, tailoring services to individual needs and staying one step ahead of the competition. As the hotel's reputation soared, so did its bottom line. Positive reviews flooded in, and guests raved about their seamless experiences. The hotel's brand became synonymous with excellence, allowing it to command premium prices and drive revenue growth. What began as a hesitant investment soon proved to be a game-changer. Geedesk transformed the hotel's operations and elevated its guest experience to new heights. With Geedesk by their side, the hotel continued to write its success story, one satisfied guest at a time. Ready to embark on your journey to excellence with Geedesk? Reach out to us today and start transforming your hotel's operations and guest experience. #GeedeskSuccess #HospitalityExcellence #GuestExperience

The Hotel Guest: An Unsung Hero? In today's hyper-competitive landscape, guests hold the power of your hotel's success. Their experience directly impacts online reviews, loyalty, and your bottom line. So, why prioritise guest experience? ✅Loyalty breeds profits: Happy guests = higher spending, repeat visits, and positive online reviews that attract new ones. ✅Differentiation in a crowded market: Exceptional experiences set you apart from the competition, making you a destination, not just a stay. ⭐ ✅Staff satisfaction thrives, too: When guests are content, staff enjoy a more positive work environment, further elevating guest interactions. The Tawny Hotel agree, saying, ‘The efficiencies the system provides enhance the experience for the guests and staff alike. Ready to prioritise a perfect guest experience and drive success? Click the link to learn more! https://shorturl.at/ovOW1

The Hotel Guest: An Unsung Hero? In today's hyper-competitive landscape, guests hold the power of your hotel's success. Their experience directly impacts online reviews, loyalty, and your bottom line. So, why prioritise guest experience? ✅Loyalty breeds profits: Happy guests = higher spending, repeat visits, and positive online reviews that attract new ones. ✅Differentiation in a crowded market: Exceptional experiences set you apart from the competition, making you a destination, not just a stay. ⭐ ✅Staff satisfaction thrives, too: When guests are content, staff enjoy a more positive work environment, further elevating guest interactions. The Tawny Hotel agree, saying, ‘The efficiencies the system provides enhance the experience for the guests and staff alike. Ready to prioritise a perfect guest experience and drive success? Click the link to learn more! https://shorturl.at/ovOW1

The Hotel Guest: An Unsung Hero? In today's hyper-competitive landscape, guests hold the power of your hotel's success. Their experience directly impacts online reviews, loyalty, and your bottom line. So, why prioritise guest experience? ✅Loyalty breeds profits: Happy guests = higher spending, repeat visits, and positive online reviews that attract new ones. ✅Differentiation in a crowded market: Exceptional experiences set you apart from the competition, making you a destination, not just a stay. ⭐ ✅Staff satisfaction thrives, too: When guests are content, staff enjoy a more positive work environment, further elevating guest interactions. The Tawny Hotel agree, saying, ‘The efficiencies the system provides enhance the experience for the guests and staff alike. Ready to prioritise a perfect guest experience and drive success? Click the link to learn more! https://shorturl.at/ovOW1

💡 Your biggest competition isn’t other hotels. It's not even other vacation experiences, either. Who is it, then? Your biggest competition is the status quo. But it's safe in the status quo. That's the deceiving part of the status quo for hotels. Same is lame. Why do so many hotel stays feel identical? Many hotels fail to find out what makes them unique because they: 😣 Avoid perceived risk 🙈 Stay in the "sea of sameness" 🏨 Rationalize with "industry standards" 🙉 Avoid listening to customers To break out of the sea of sameness, you don't need a - huge renovation - a big marketing budget - or even a 360 change in service Differentiation is found in your uniqueness. Here are 3 tips to overcome "Same is Lame" 1. Ask, yourself and your team... What do we do, or could we do, to stand out in our market? 2. Start with your strengths and brainstorm ideas about how to leverage them. 3. Head to your resource gold mine—your online reviews. When guests take the time to write a review, they tell you something. What is that they remember about you? What stood out for them? Find your golden nuggets. 4. Grab the Differentiation Strategy Starter (ChatGPT Prompt). It's in the comments below. Do this, and you'll be on your way to: Increased guest loyalty Improved reputation Higher revenue Happy team Ready to battle the status quo?🚀 You can grab the free ChatGPT prompt in the comments or DM me to start a conversation. Follow or connect with me for more about #hotelmarketing, #hotels, #directbookings #differentiation #hospitality I save hoteliers time and money with marketing solutions that get more bookings at a fraction of the cost of big agencies.

100%! Emphasis on listening to customers. I would take this a step further and suggest actively engaging with customers, not just relying on feedback is key. In the tech industry, talking to customers is foundational for building scalable businesses and finding product-market fit. The hospitality industry should frequently ask, “What does our target market want?” and then talk to or survey customers to reinforce their ideas. This question can reveal valuable insights and opportunities for differentiation.

"Uncovering the Key to Hospitality Success: Loyalty Programs in 2024." Programs for loyalty are becoming an essential component of the hotel sector, catering to the changing expectations of modern tourists. Alongside improving visitor experiences, they represent the key to increasing revenue per available room (RevPAR) and attracting new clients. Move forward by using the potential of specialized loyalty programs."