The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/gRzbdf2Q #CustomerCare #CustomerExperience
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Senior Partner at McKinsey, leading the Financial Institutions Group in France & the European Wealth & Asset Management practice. Global leader of McKinsey Implementation, Delivery Assurance and Orphoz.
The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/e4ttddpD #CustomerCare #CustomerExperience
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The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/dHEDBNPD #CustomerCare #CustomerExperience
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The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/gt9Cy_YF #CustomerCare #CustomerExperience
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Operations Principal at Syntagma Capital, ex-McKinsey, passionate about performance and change
The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/eVN7kiJt #CustomerCare #CustomerExperience
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The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/gc4b8XiF #CustomerCare #CustomerExperience
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The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/dBuSDgPn #CustomerCare #CustomerExperience
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The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/gkwE-Kv7 #CustomerCare #CustomerExperience
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Partner & Leader at McKinsey&Company | Delivering Client Impact in Strategic Digital Initiatives & Technology Transformation
The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/d98PgRHZ #CustomerCare #CustomerExperience
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Affinity, Adoption & Transformation - Talent Attraction @McKinsey & Company
The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/gGsiEPd8 #CustomerCare #CustomerExperience
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The customer care sector is undergoing a major transformation driven by consumer preference. #GenZ consumers are picking up the phone, boomers are using digital chat, and #AI technologies are reshaping the contact center. Our latest global survey suggests that many companies are struggling to keep up with these changes. Learn how customer care leaders are preparing their organizations for an AI-enabled future➡️https://lnkd.in/gEBza4yC #CustomerCare #CustomerExperience
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