“I always thought about leaders as people who were charismatic and outgoing, who had big, outward-facing personalities. I’m an introvert. I knew I couldn’t be that. But the more I talked to people leaders at Chick-fil-A, Inc., the more I started to see leadership as something different. Here, leaders focus on servant leadership. They bring a servant heart, a sense of humility and a deep care for those they lead. Yes, I’m an introvert, but I enjoy people. I love seeing people grow, helping them learn, and helping them to find where they fit best and are most fulfilled. It's so energizing to me. Now, as a people leader myself, I have continual conversations with the people on my team about how they want to grow. I’m always asking them: “What are you learning? What's the next thing you want to tackle? Where do you want to be? How can we carve out a purposeful path that leads you to your destination?” Service is so ingrained in the heart of Chick-fil-A. We serve each guest. And here at the Corporate Support Center, we also serve the franchisee Operators and restaurant team members — and we serve each other. For me, it just aligns with who I am as a person. It’s really exciting to me that I don't have to put one face on at home and one face on at work. I know in my heart that it should be that way, but Chick-fil-A’s culture really makes that possible. And that is pretty awesome. — Matt McElreath, Restaurant Accounting #Accounting #LifeatChickfilAInc #Service
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I completely agree with you, Matt. Leadership is not about having a big personality or being outgoing. It's about having a servant heart, humility, and caring for those you lead. As an introvert myself, I also find joy in helping people grow and find fulfillment. It's great to see that Chick-fil-A's culture aligns with your values and allows you to be your authentic self at work. #Accounting #LifeatChickfilAInc #Service
That is awesome Matt! I am an introvert as well and when I worked as a team lead it was my desire to see my team grow in both their skills and their confidence. That was rewarding for me to see growth. I also like the fact you are asking your team questions about their goals and future. That goes a long way in not only building team trust and chemistry but retaining the talent at the company.
The “what can I do for you” approach to relationships is extremely effective. Well done Chick-fil-A Corporate Support Center!
Love to see what you are a part of at CFA. Very well said Matt McElreath !
Well stated.
Love this
100% Matt McElreath
Good insight!
So awesome!
Team Leader, Restaurant Accounting at the Chick-fil-A Support Center
1moChick-fil-A's Corporate Purpose reads: To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A. It is such a privilege to get to strive toward this purpose every day with my team on my leadership journey. I'm helping steward their strengths, passions and purpose, and it would be hard for me to find more career fulfillment anywhere else. Steffiny, McKenzie and Pam, keep striving! Don't let anything hold you back!