Chike Nutrition’s Post

🌟 Job titles in Customer Experience are an absolute minefield! 🌟 'Customer Experience Lead' could quite easily be a £45k mid team role in one sector or a £120k strategy head in another. On your search you will find roles called things like Customer Success, Customer Operations, Customer Service, Customer Specialist, Customer First as well as Customer Experience. How important is the actual job title to your CV? We've known clients actually change the job title to close the deal with the right candidate, but it's rare! #cxtalent #cx #customerexperience

I love this initiative of bringing our community together to show support! 🙌 Too often, especially when working from home, it can feel like we’re each on our own little island. But posts like these remind us that we’re not alone—there’s a vibrant, supportive network out there ready to connect and collaborate. What if we took this a step further? How about a ‘Come As You Are’ Virtual Happy Hour? No need to dress up or prepare a pitch—just a casual, open space to connect, share stories, and unwind with fellow professionals who understand the unique challenges and joys of our industry. Let’s take some time to relax and build genuine connections. Who’s in? 🍻 Whether you’re in Customer Experience, Sales, or any adjacent field, let’s break down those virtual walls and build meaningful connections. Together, we can create a community where ideas are shared, challenges are overcome, and successes are celebrated. No one should feel like they’re on an island—let’s come together, as we are. #CustomerExperience #RemoteWork #Community #Support #Teamwork #Networking

Building a customer support team that actually gets it starts with hiring people who care—because the bare minimum just won’t cut it. Michael Bair’s approach is one you’ll want to take notes on. 📖 It starts with 𝐡𝐢𝐫𝐢𝐧𝐠 𝐩𝐞𝐨𝐩𝐥𝐞 𝐰𝐡𝐨 𝐚𝐫𝐞 𝐩𝐚𝐬𝐬𝐢𝐨𝐧𝐚𝐭𝐞, 𝐡𝐮𝐧𝐠𝐫𝐲, 𝐚𝐧𝐝 𝐝𝐫𝐢𝐯𝐞𝐧—𝐚𝐬 𝐌𝐢𝐜𝐡𝐚𝐞𝐥 𝐜𝐚𝐥𝐥𝐬, 𝐭𝐡𝐞𝐦, 𝐭𝐡𝐞 𝐏𝐇𝐃𝐬 𝐨𝐟 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Actual experience in customer support is less important.  Michael has led and scaled CX teams at FIGS and ServiceTitan – two VERY different companies – so he knows how to deliver great customer experiences in a wide variety of contexts.  𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐤𝐞𝐲 𝐭𝐨 𝐠𝐫𝐞𝐚𝐭 𝐂𝐗 𝐭𝐞𝐚𝐦𝐬: 𝐩𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐩𝐚𝐭𝐡𝐰𝐚𝐲𝐬 𝐟𝐨𝐫 𝐠𝐫𝐨𝐰𝐭𝐡—whether it’s in customer experience or other departments. Because the best people want more than just a job. A solid team? It’s the backbone of a great customer experience. And when done right, it drives loyalty, satisfaction, and long-term success. #CustomerSupport #CXExcellence #TeamGrowth #PassionDriven

𝗢𝗻𝗲 𝗯𝗮𝗱 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗰𝗮𝗻 𝘂𝗻𝗱𝗼 𝗮𝗹𝗹 𝘁𝗵𝗲 𝗴𝗼𝗼𝗱 𝘆𝗼𝘂'𝘃𝗲 𝗯𝘂𝗶𝗹𝘁. Did you know it takes 12 positive customer experiences to make up for 1 negative one... But what if that negative experience wasn’t a mistake—just a missed opportunity? Missed opportunities are like unsolved mysteries: ❌ Hidden buying signals. ❌ Unanswered customer pain points. ❌ Neglected follow-ups. But what if you don’t just solve these mysteries—you ensure they never happen! 🎯 Book your free demo as we unravel the secret to capturing every opportunity: https://bit.ly/3Ydw6wA

Reflecting on My Journey as a Customer Service Representative** Over the past [4] years, my journey as a Customer Service Representative has been incredibly rewarding and transformative. I've had the privilege of working with amazing teams and helping countless customers, which has taught me invaluable lessons and honed my skills in various areas. **Key Takeaways from My Experience:** 1. **Empathy is Key:** Understanding and empathizing with customers’ concerns builds trust and fosters long-term relationships. 2. **Effective Communication:** Clear, concise, and positive communication helps resolve issues efficiently and leaves customers satisfied. 3. **Problem-Solving Skills:** Navigating complex situations and finding swift solutions has sharpened my ability to think on my feet. 4. **Team Collaboration:** Working closely with my team has shown me the power of collaboration in delivering exceptional customer service. 5. **Continuous Learning:** Staying updated on industry trends and continuously improving my skills has been essential to providing top-notch service. I am passionate about delivering exceptional customer experiences and look forward to bringing this dedication to new challenges and opportunities. #CustomerService #CustomerExperience #CX #ProfessionalGrowth #Teamwork

Ever wonder what a Customer Experience Manager actually does? It’s a question I get asked a lot. Here’s a snapshot of my role and how I juggle it all I put my responsibilities into three categories: 🟣 Managing customer facing projects and internal process improvements. 🟣 Managing the day to day responsibilities of all customer facing teams. 🟣 Attending to real-time customer escalations. Juggling my workload is a huge challenge. Working with a team of people and facing unexpected escalations can really throw off the project parts of the job. I'd love to hear from my #customerexperience network. What are your biggest challenges as a CX professional, and how do you stay on top of everything?

Our customers hire Blink Co Technologies for many reasons. These jobs include: 1️⃣ Get online orders without sharing profit margins with 3rd-parties 2️⃣ Get 1st-party proprietary customer data 3️⃣ Study consumer behaviour, make engaging offers for various cohorts 4️⃣ Increase retention and loyalty Going forward, there are many more jobs we will be fulfilling for our customers: 5️⃣ Optimise delivery / rider operations and improve bottomline 6️⃣ Optimise in-branch operations and streamline inventory + supply chain 7️⃣ Improve at-counter / on-table ordering and reservations for end-users 8️⃣ Merge online and offline data to drive efficient top line growth Here's the link to the full episode 👉 https://lnkd.in/d4FdXQCv

🌟 Customer Service is more than just solving problems—it's about creating memorable experiences. 🌟 Having worked in customer service for over 8 years, I’ve learned that the heart of this field lies in understanding customer needs, providing solutions, and building long-term relationships. Whether it’s leading a team, improving processes, or enhancing customer satisfaction, every interaction counts. Now, I’m looking to bring my passion and expertise to a new opportunity where I can continue driving customer success and satisfaction. If you know of any opportunities or are looking for someone with a background in customer service leadership, process improvement, and team training, feel free to connect with me or send a message. Let’s keep raising the bar for exceptional customer experiences! 🚀 #CustomerService #CustomerSuccess #ProcessImprovement #TeamLeadership #CX #JobSeeking #Opportunities #Hiring #CustomerExperience

🌟 Building Great Customer Experiences: A Journey I Love 🌟 Hi LinkedIn fam! 👋 One thing that truly excites me about my career journey, is the opportunity to create meaningful customer experiences that drive value and build lasting relationships. I’ve had the privilege of wearing different hats that have all contributed to this passion: ✅ Sales Customer Service Representative: Ensuring customers felt heard and valued was where my love for customer-centric solutions began. ✅ Acquisition Associate: Bringing new partners on board and setting them up for success gave me a thrill I couldn’t ignore. ✅ Key Account Manager: I cherished the chance to deepen relationships, solve challenges, and help businesses grow. Every role has been a stepping stone in understanding what makes customers tick and how to ensure their experience is seamless and rewarding. For me, customer success isn’t just a role—it’s a mindset that prioritizes growth, collaboration, and value at every touchpoint. I’m continuously inspired by the power of a great customer experience, and I’m excited to keep learning, evolving, and contributing to organizations that share this vision. If you’re as passionate about customer success as I am, let’s connect and exchange ideas! 😊 #CustomerSuccess #CustomerExperience #PassionForGrowth

📊 Exploring Customer Satisfaction and My Experience as a #SalesSpecialist at #Apple 🍏 During my time as a Sales Specialist at Apple, I had the opportunity to experience firsthand what sets Apple’s #CustomerExperience apart. Recently, for a marketing project at HSBA Hamburg School of Business Administration, my teammates Noemi Oliveira Lehmberg , Maria Admiraal López, and I analyzed Apple Inc.'s approach to high #CustomerSatisfaction through its unique in-store experience. Our findings echoed many lessons I learned on the job and illustrated Apple’s commitment to creating memorable experiences in their Apple Stores. 🔍 Our #KeyFindings and My Experiences: 1. ✨ Customer-Centric Design Apple’s store design is all about inviting, open spaces. Through our research, we noted how lighting, layout, and sensory details work together to engage customers. This seamless aesthetic not only enhances the shopping experience but reflects #CustomerExpectations—a strategy I witnessed daily. 2. 🫱🏻🫲🏽 Empathetic Employee Training Apple’s focus on empathy and #ActiveListening was a key takeaway from my training. I was taught not only product knowledge but also how to ask insightful questions and tailor my approach to each customer, which was a big shift from my previous job at Junge Die Bäckerei. Our research confirmed that this emphasis on #EmotionalIntelligence builds #Trust and #Loyalty with customers. 3. 🎓 Interactive Customer Engagement Initiatives like “#TodayatApple” empower customers to explore products hands-on, strengthening their connection to the brand. Each day, I had the chance to help customers discover what suited them best, focusing on their needs rather than pushing to buy the most expensive items. This approach of enriching their experience stood out as a key part of Apple’s philosophy. 4. 📈 Feedback-Driven Improvement Apple values #CustomerFeedback to adapt to evolving needs, a focus we identified in our project. This dedication to continuously enhancing the #CustomerJourney is central to Apple’s leadership in satisfaction—and a value that I appreciated as part of the team. Reflecting on my journey with Apple, I realize how impactful customer experience is in building #BrandLoyalty. Understanding and fostering these connections will be essential for my future career. I am grateful for the invaluable skills, insights, and inclusivity Apple provided me, and I’m thrilled to have documented these insights in our marketing project! #Marketing #CustomerSatisfaction #BrandExperience #ProfessionalGrowth