Chike Nutrition’s Post

Having a team hyper focused on the customer starts from hiring for customer empathy from day one. Our team is built from creatives who have struggled with our own assets and constantly ask what is best for our customer when it comes to messaging user experience etc. The best thing you can do for employees 1-10 is to hire someone who is your customer, or if not that, obsessed with the customer no matter the role.

🌟 Job titles in Customer Experience are an absolute minefield! 🌟 'Customer Experience Lead' could quite easily be a £45k mid team role in one sector or a £120k strategy head in another. On your search you will find roles called things like Customer Success, Customer Operations, Customer Service, Customer Specialist, Customer First as well as Customer Experience. How important is the actual job title to your CV? We've known clients actually change the job title to close the deal with the right candidate, but it's rare! #cxtalent #cx #customerexperience

Do you have a Voice of the Customer program? We’ve been running our VoC program for the last year, and wow — it’s truly been a game-changer in understanding and meeting customer expectations. Every month, we release a new VoC report for the entire company to review. It’s easily my favorite day of the month for a few reasons: 1️⃣ Tailored Offerings: We directly tap into customer needs, preferences, and pain points. Armed with this knowledge, we can tailor our experience to match customer expectations. 2️⃣ Agile Decision-Making: Web3 can be a fast landscape, a VoC program acts as our real-time radar, providing immediate feedback. This agility enables quick adjustments, ensuring our strategies and offerings align with what our customers truly value.
 3️⃣ Customer-Centric Culture: Embracing a VoC program cultivates a customer-centric culture where every team member, not just CX, grasps the customer's perspective. By integrating customer feedback into our decision-making processes, we can show a genuine commitment to putting customers first. I'm interested... anyone else running a program like VoC? How are you sharing it with the greater org?

I love this initiative of bringing our community together to show support! 🙌 Too often, especially when working from home, it can feel like we’re each on our own little island. But posts like these remind us that we’re not alone—there’s a vibrant, supportive network out there ready to connect and collaborate. What if we took this a step further? How about a ‘Come As You Are’ Virtual Happy Hour? No need to dress up or prepare a pitch—just a casual, open space to connect, share stories, and unwind with fellow professionals who understand the unique challenges and joys of our industry. Let’s take some time to relax and build genuine connections. Who’s in? 🍻 Whether you’re in Customer Experience, Sales, or any adjacent field, let’s break down those virtual walls and build meaningful connections. Together, we can create a community where ideas are shared, challenges are overcome, and successes are celebrated. No one should feel like they’re on an island—let’s come together, as we are. #CustomerExperience #RemoteWork #Community #Support #Teamwork #Networking

I always appreciate the direct approach.

Working My Way ☀️ I love Customer Experience. When I read the job description for what would be my very first formal Customer Experience role (with Lowell many moons ago), I felt ‘it’ in every part of me. ‘It’ is hard to put into words, but I'll try: 💞 Excitement 💞 Passion 💞 Confidence 💞 Comfort 💞 Knowing Since that day, I’ve worked dedicatedly to Customer Experience. I've worked in corporate and highly regulated environments. I’ve worked in fun and luxurious offices. I've worked in Teams, Zoom, and Google Meet. I’ve often worked in my own little office, a dedicated space carved out in my home. I work in coffee shops, restaurants, bars, parks, and beaches. I work near, and I work far. I love what I do, the world of Customer Experience, and the freedom my business affords me to work my way. I've never stopped feeling 'it' 💞 I am grateful every day for customers and those organisations with a desire to grow. Happy CX-ing #workmyway #nomadic #remote #customerexperience #businessdevelopment

🌟 Customer Service is more than just solving problems—it's about creating memorable experiences. 🌟 Having worked in customer service for over 8 years, I’ve learned that the heart of this field lies in understanding customer needs, providing solutions, and building long-term relationships. Whether it’s leading a team, improving processes, or enhancing customer satisfaction, every interaction counts. Now, I’m looking to bring my passion and expertise to a new opportunity where I can continue driving customer success and satisfaction. If you know of any opportunities or are looking for someone with a background in customer service leadership, process improvement, and team training, feel free to connect with me or send a message. Let’s keep raising the bar for exceptional customer experiences! 🚀 #CustomerService #CustomerSuccess #ProcessImprovement #TeamLeadership #CX #JobSeeking #Opportunities #Hiring #CustomerExperience

📊 Exploring Customer Satisfaction and My Experience as a #SalesSpecialist at #Apple 🍏 During my time as a Sales Specialist at Apple, I had the opportunity to experience firsthand what sets Apple’s #CustomerExperience apart. Recently, for a marketing project at HSBA Hamburg School of Business Administration, my teammates Noemi Oliveira Lehmberg , Maria Admiraal López, and I analyzed Apple Inc.'s approach to high #CustomerSatisfaction through its unique in-store experience. Our findings echoed many lessons I learned on the job and illustrated Apple’s commitment to creating memorable experiences in their Apple Stores. 🔍 Our #KeyFindings and My Experiences: 1. ✨ Customer-Centric Design Apple’s store design is all about inviting, open spaces. Through our research, we noted how lighting, layout, and sensory details work together to engage customers. This seamless aesthetic not only enhances the shopping experience but reflects #CustomerExpectations—a strategy I witnessed daily. 2. 🫱🏻🫲🏽 Empathetic Employee Training Apple’s focus on empathy and #ActiveListening was a key takeaway from my training. I was taught not only product knowledge but also how to ask insightful questions and tailor my approach to each customer, which was a big shift from my previous job at Junge Die Bäckerei. Our research confirmed that this emphasis on #EmotionalIntelligence builds #Trust and #Loyalty with customers. 3. 🎓 Interactive Customer Engagement Initiatives like “#TodayatApple” empower customers to explore products hands-on, strengthening their connection to the brand. Each day, I had the chance to help customers discover what suited them best, focusing on their needs rather than pushing to buy the most expensive items. This approach of enriching their experience stood out as a key part of Apple’s philosophy. 4. 📈 Feedback-Driven Improvement Apple values #CustomerFeedback to adapt to evolving needs, a focus we identified in our project. This dedication to continuously enhancing the #CustomerJourney is central to Apple’s leadership in satisfaction—and a value that I appreciated as part of the team. Reflecting on my journey with Apple, I realize how impactful customer experience is in building #BrandLoyalty. Understanding and fostering these connections will be essential for my future career. I am grateful for the invaluable skills, insights, and inclusivity Apple provided me, and I’m thrilled to have documented these insights in our marketing project! #Marketing #CustomerSatisfaction #BrandExperience #ProfessionalGrowth

Actual "wow" customer experience hack I was at the dentist this morning for a routine cleaning. We all have to do it. Always underwhelming. However, when I got in the room, the music being played was 🔥 Bush Weezer White Stripes Barenaked Ladies All the music that I loved in the 90s. For context, I live in an area with an older demographic (60+), so this music isn't typical for a dental office. But they saw my chart and my age. and PERSONALIZED THE PLAYLIST. They had taken a routine experience and created an enjoyable experience that made the time go much faster. The lesson? - Leverage the data - Use empathy - what would they want? - Create micro-experiences This is how you turn ordinary, boring experiences into delights. Have you been "wowed" by what should have been an ordinary experience lately? P.S. I help businesses generate sales and increase loyalty with experience. DM me for help with yours!