Chioma Aniegbo’s Post

Customer Support Manager value in IT companies👨💼💬 There is no question, that such specialists as customer support managers are among the most sought-after in IT companies. Consequently, we need to say a couple of words about their importance. A well-trained customer support team can ensure that a company conducts a proper and successful business🚀 Communication is a key responsibility of a Customer Support Manager. Such specialists communicate with people either through text or via calls. They serve as a bridge between customers and a company, resolving multiple issues, handling complaints, and offering advice🤝 Customer Support Manager positions perfectly suit those ready to constantly hone their skill set, learn, and work on themselves. Communication with people is something a customer support manager likes, without a doubt. For our support managers, there is an opportunity for professional growth as we have many projects and care about our employees, helping them build their careers🤗 We carefully select our candidates for this position. Investing in quality customer service can help us save clients' loyalty, improve our reputation, and increase the company's sales🔥 We always have job opportunities for those who want to become one of our Customer Support Managers🫶 Please, write to the company's mailbox hr@frozeneon.com Our Recruitment Team is looking forward to your applications💙

Empathy and problem-solving skills are essential for success as an Executive Virtual Assistant & Customer Service Support. Here's how I use these skills to help my clients achieve their goals. Empathy is essential for building strong relationships with clients and understanding their needs. Without empathy, it's difficult to provide the level of service that EXecutive Virtual Assistants and Customer Service Support are known for. Empathy and problem-solving work together to create success. Empathy helps you understand the problem, and problem-solving skills help you find a solution. By combining these two skills, executive virtual assistants can create value for their clients and make a positive impact on their businesses. I once had a client who was struggling to keep up with their customer service inquiries. By using my empathy and problem-solving skills, I was able to create a new system that streamlined the process and reduced their response time by 50%. This helped them improve their customer satisfaction and grow their business. If you're looking for an executive virtual assistant who can help you solve problems and create success, I'd love to hear from you. Contact me at monichanny@gmail.com #customerservice #customersupport #executiveassistant #executivevirtualassistant #virtualassistant #empathy #problemsolvingskills

🌟 Dispelling Myths About Customer Support Jobs! 🤝 Hello #linkedin community! 👋 Let's debunk some common misconceptions surrounding customer support roles and celebrate the vital contributions of professionals in this dynamic field. 🚀 🚫 Myth 1: Customer Support is a Dead-End Job 🌟 Reality: Customer support is a gateway to various career paths. Many successful professionals, including CEOs, started their journey in customer service, learning valuable skills in communication and problem-solving. 🚫 Myth 2: It's Just Answering Calls All Day 🌟 Reality: Modern customer support involves diverse channels, from live chat to social media. It's about providing solutions, building relationships, and often includes opportunities for creative problem-solving. 🚫 Myth 3: It Doesn't Require Special Skills 🌟 Reality: Customer support professionals need excellent communication, empathy, and problem-solving skills. They often become experts in the products or services they support, enhancing their industry knowledge. 🚫 Myth 4: It's a Temporary Gig 🌟 Reality: Customer support roles can be long-term and fulfilling careers. Companies recognize the importance of retaining experienced support staff for maintaining customer satisfaction and loyalty. 🚫 Myth 5: It's a Low-Paying Job 🌟 Reality: Many companies offer competitive salaries and benefits for customer support roles. As the frontline of customer interaction, the skills gained in this field are highly transferable and valuable. ✨ Tips for Success in Customer Support: 1️⃣ Embrace Empathy: Understanding and empathizing with customer concerns builds trust and loyalty. 2️⃣ Continuous Learning: Stay updated on products/services and industry trends to provide accurate information. 3️⃣ Problem-Solving Skills: Develop a knack for finding creative solutions to customer issues. 4️⃣ Communication is Key: Clear and effective communication is the foundation of successful customer support. 🌐 Let's Celebrate Customer Support Professionals: They are the unsung heroes ensuring customer satisfaction and driving business success. What's your experience or perspective on customer support roles? 📌 Looking for work from home costumer support job opportunity ??? ➡ Apply here : https://lnkd.in/ddB37KtT Follow me for more career growth tips: ANKITA RATH Follow our company page:10X Growth Accelerator Join us here to get hired 🔥 Linkedin:https://lnkd.in/dipb3hjM Whatsapp:https://lnkd.in/dPDt29JN 📢 Help us spread the word by sharing this post with your network! Let's build something great together! #CustomerSupport #CareerMyths #LinkedInCommunity #ProfessionalGrowth #CareerSuccess #fresherjobs 🌈

#hiring Customer Support Associate, Boston, United States, fulltime #jobs #jobseekers #careers #Bostonjobs #Massachusettsjobs #ITCommunications Apply: https://lnkd.in/grvtMfvy Job DescriptionAs the Customer Support Associate you will solve problems for clients and their patients, and provide exceptional customer service and support in real time. You will staff our technical support desk, responding to calls, emails, and instant messages from clients and their patients. You will be a Current Health expert, and compassionately help individuals solve their problems. You will also be a Current Health ambassador, reaching out to make sure that our clients and their patients are successfully using our product and services to improve their health and wellbeing.It's critical that you are results-driven, product-savvy and can quickly learn how to use new tools. We are looking for someone who has a burning desire to meet challenges head-on and succeed. If this sounds like you, then we want to get to know you.Given the staffing of the team, some flexibility and a willingness to work occasional holidays is essential.What you'll doRespond to technical support questions that arrive by phone, email, and IM, solving the problems of clients and their patients based on deep knowledge of our products and services.Support the logistics team, making sure that products get to patients that need them, reusable medical devices are retrieved and recycled, and any issues with missing or non-working parts are resolved.Reach out to patients to make sure their experience is excellent and any problems they are having are resolved. This may involve interfacing with their clinician or the Current Health clinical staff.Collect and organize information gained during these interactions with our clients and their patients and help the Current Health product team turn these observations into useful insights and better products.Be a subject matter expert on Current Health's product offerings helping clients optimally utilize our technology as they go live

Good customer service means much more than it means🤭 Here are the significant points that proves you're offering a good customer service ☺️ ✅Continued success:Good customer service ensures that customers remain satisfied, leading to repeat business and positive word-of-mouth referrals, which are crucial for sustained success in any industry. ✅Increased profit:By providing excellent customer service, businesses can attract more customers, retain existing ones, and encourage them to spend more, resulting in a boost in revenue and profitability over time. ✅Higher job satisfaction:Employees who deliver good customer service often experience greater job satisfaction because they feel valued and appreciated for their efforts in meeting customer needs and exceeding expectations. ✅Improved company or organization morale:A culture of prioritizing customer satisfaction fosters a positive work environment where employees feel proud to represent the company and are motivated to collaborate effectively, leading to improved morale across the organization. ✅Market expansion of service/products:With a reputation for outstanding customer service, businesses can leverage this advantage to expand into new markets, introduce new products or services, and capitalize on opportunities for growth and diversification. My name is ODOM CHINECHEREM. I am your a virtual Assistant for your social media management and customer service. #Hiringsocialmediamanager #Hiringcustomerservice #Hiringnow #VirtualAssistant.

TIPS FOR INTERACTING WITH CUSTOMERS While learning and expanding my knowledge in customer service, I took a course on Alison on Customer Service Skills. One of the things I learned is to deliver an excellent customer experience. To do that, one must be empathetic while interacting with the customers. You need to actively listen to their complaint and inquiries. This will help you understand them and know how best to support them. Acknowledge their emotions without pretense and use empathetic language. This will make them feel heard and understood. No matter how pissed and difficult a customer is, never sound defensive or push blame on anyone. You can't blame the customer or your colleagues for a glitch or issue as a customer support agent. Express regret, apologize, and find a way to resolve the issue at hand. When trying to help, offer personalized solutions and carry them along in your resolution. Lastly, follow up till the issue is resolved. ---------------------------------------------------------------- My name is Paulina Philip, your most wanted and experienced Virtual Assistant and Customer Support Specialist. Armed with excellent customer service skills, I can give your customers the best experience and satisfaction to stay loyal to your brand and company. I can also help you streamline your workflow by saving you more than 30 hours a week so you can focus on the bigger picture as a business owner. Send me a message today! ------------------------------------------------------------------ #opentonewopportunities #opentowork #customerservices #customercaresupport #virtualassistantservices #JobHunting #CareerTips #SuccessJourney #BeProactive #TakeCharge

Hello, I'm Foka Averil V. a multifaceted professional offering expertise as an Executive Virtual Assistant, Customer Support Specialist, Data Entry Expert, Appointment Setter, and Sales Technician. My diverse skill set allows me to provide seamless support across various functions, ensuring operational efficiency and enhanced productivity. ✅ Executive Virtual Assistant As an Executive Virtual Assistant, I manage executive schedules, handle email correspondence, arrange travel, and coordinate projects. My organizational skills and attention to detail free up your time for strategic decision-making. ✅Customer Support Specialist With a dedication to delivering exceptional customer service, I address inquiries and resolve issues across phone, email, and live chat. My empathetic approach and strong communication skills ensure customer satisfaction and loyalty. ✅Data Entry Expert Precision and accuracy define my data entry work. I efficiently manage databases, update records, and handle large volumes of data, ensuring data integrity and supporting informed decision-making. ✅Appointment Setter and scheduling In my role as an Appointment Setter, I connect potential clients with your sales team. My persuasive communication and systematic approach ensure that your calendar is organized and opportunities are maximized. ✅ Sales Technician Combining technical knowledge with sales acumen, I support your sales processes through product demonstrations, technical consultations, and post-sales support. My goal is to enhance customer satisfaction and retention. I am ready to streamline your operations, enhance customer satisfaction, and drive business growth. Let’s collaborate to achieve your goals. Reach out today to see how I can contribute to your success. #LinkedInforcreators #Linkedingrowth #Visibility #Consistency #productivefreelancer #Executivevirtualassistant #Resultoriented #Dayone #30daysLinkedInChallengewithMiracle

Common myths about customer support and executive assistants. We need to clear these myths that customer support specialists and executive assistants handle just basic tasks. No, they handle tasks way more beyond that. Here’s the truth: Customer support specialists and executive assistants are the backbone of smooth business operations. They don't just answer calls or schedule meetings; they solve problems, manage projects, and ensure business operations run seamlessly. Imagine thinking your smartphone is only for calls and texts. In reality, it’s your camera, GPS, entertainment hub, research tool, and more. Similarly, support roles such as executive assistance or customer support are multifaceted. Myth ❌️: Customer support specialists only answer customer calls. Truth ✅️: They collect and analyze customer feedback to improve products, create support documentation which is used to improve user experience, onboard clients, and train new team members. Myth ❌️: Customer support job is repetitive and doesn’t require much skills. Truth ✅️: They need excellent communication, problem-solving, empathy, active listening, and technical skills. A customer support specialist resolves a complex issue for a high-profile client, turning a potential client into a loyal customer. Myth ❌️: Executive assistants just manage calendars and book travels. Truth ✅️:They handle project management and financial tracking, optimize and streamline workflows to reduce task redundancy and increase productivity, assign tasks to team members, track work progress, write reports, attend meetings and provide strategic support that directly impacts business growth. Myth ❌️: Executive assistants have no role in decision-making. Truth ✅️: They often provide critical insights and support for key decisions by gathering market research and preparing a report that guides the company's decision-making and expansion strategy. As an executive assistant, I’ve managed big projects, optimized workflows, and provided strategic support that directly impacts business success. In customer support, I’ve resolved issues that enhanced customer loyalty and drove growth. What myths have you encountered? Let’s clear them up together. _____________________________________________ I remain your in-demand executive assistant and customer support specialist, Chinenye Obasi.🟡🔴 Need my services? Send me a DM. #ExecutiveAssistant #CustomerSupport #MythBusting #CareerGrowth #BusinessSuccess #LinkedInInsights #LinkedInSuccessSuiteByChinelo #EngB

Who can agree with me that staying calm and composed is a necessity in customer support?? When a customer reaches out to you with a concern or problem hoping for it to be resolved as soon as possible, how do you handle it? 🔺->Do you panic? 🔺->Do you feel overwhelmed and pass it onto someone else? 🔺->Do you dump the message and hope it goes away? 🔺->Do you freeze up and struggle to respond? These feelings may come up. We've all been there; but as a good customer support, handling a customer's concern requires a calm and composed demeanor. Here's what you should do. Take a deep breath, clear your mind, and approach the issue with a fresh perspective. 🔹->Listen attentively and empathize. 🔹->Ask clarifying questions and seek solutions. 🔹->Remain calm and composed, providing clear explanations. 🔹->Take ownership and drive resolution. 🔹->Show understanding. I hope this helps. With that being said, I wish you the best. Happy Thursday!💜 P.S : What would you rather have to calm your nerves, yoghurt or ice cream?😋 _____________________ Need a customer support, IT professional, sales specialist or virtual assistant to tackle your support needs, tech needs, sales and work life in general? Send a DM -> Onyinyechi Gabriel 😊 #Customerservice #Sales #linkedin #customersupport #virtualassistant #grow #growth #success #thursday #ProblemSolving #Communicationskills #Customerfirst