This week, Omer Minkara, Vice President and Principal Analyst of Aberdeen Strategy & Research, joins the #CXPulse podcast to discuss how generative AI is empowering employees and managers to be more engaged. Get the full episode here >> https://okt.to/KcPFQV #CustomerExperience #ArtificialIntelligence #ContactCenter
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Did you know that nearly 68% of higher-education institutions are turning to CX to increase enrollment and satisfaction? New Metrigy research reveals that maintaining personalized connections with students is the key - and a winning CX strategy with unified cloud technology is how to achieve it. Read the paper: https://bit.ly/4cI8XGM #HigherEducation #CustomerExperience #ArtificialIntelligence NICE
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Exciting News! NICE's Enlighten Copilot has been selected as the winner of the “Best AI-based Solution for Customer Experience” in the annual AI Breakthrough Awards. Read the press release to learn more about how NICE's Copilot enables advanced skills exchange between humans and AI, infusing greater cognitive awareness into every interaction: https://bit.ly/3AJqmkU #CustomerExperience #ArtificialIntelligence #Copilot
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Improve agent performance with NICE's True to Interval Analytics, refining your workforce management strategy for asynchronous interactions. Discover how it modernises work planning for multi-interval interactions here: https://bit.ly/3yVmSLG #AgentPerformance #WorkforceManagement #TrueToInterval
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Struggling to elevate your CX from good to exceptional? NICE's quick guide can show you the power of purpose-built AI for CX. Find out more: https://bit.ly/3yCj4i8 #CustomerExperience #ArtificialIntelligence
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In a crowded sector, institutions of higher education are seeking ways to increase enrollment and help students along their educational journeys. Maintaining a personalized connection with students from enrollment through graduation is one key method. The proven solution is a winning student experience strategy that centers upon a unified cloud customer experience (CX) technology. Read the Metrigy research: https://bit.ly/4cI8XGM #HigherEducation #CustomerExperience #ArtificialIntelligence NICE
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Did you know? Most customers (97%) feel happy after receiving a simple act of friendly service. We surveyed over 4,000 people across the US and UK for our International Happiness Index 2024 - NICE's Andrew Traba shares more key findings on our blog: https://bit.ly/3Z3lWzi #CustomerExperience
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Curious about Enlighten Actions? 💡 NICE's purpose-built AI for CX identifies automation opportunities and streamlines work. The result? ➡️ Accelerated decision velocity ➡️ Enhanced operational efficiency ➡️ Sustainable growth Take a self-guided tour of Enlighten Actions: https://bit.ly/4dKNa29 #WinWithEnlighten #CustomerExperience #ArtificialIntelligence
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We're thrilled to announce that that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Read the press release to learn more: https://bit.ly/47iCu8P #CustomerExperience #CXone
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🚀 Le CX World Tour Paris 2024 approche à grands pas! Rejoignez-nous le mardi 5 novembre 2024 au Westin Paris Vendôme pour le NICE Interactions CX World Tour Paris, l’événement incontournable de cette fin d’année. Plongez dans l’univers de l’IA et découvrez comment les dernières innovations transforment la relation client! 🎯 Ce qui vous attend: ✔️ Un aperçu des tendances majeures du secteur avec des analystes et experts en IA ✔️ Les innovations phares de 2024 pour une expérience client augmentée par l’IA ✔️ Des témoignages inspirants et des partages de bonnes pratiques autour des sujets brûlants: ➡️ IA générative ➡️ Gestion intelligente des connaissances ➡️ Agent augmenté ➡️ Parcours omnicanaux (du SEO au Centre de Contact via le Self-service) ➡️ Transformation Cloud Êtes-vous prêt à révolutionner votre Expérience Client? 👉 Réservez votre place dès maintenant! https://bit.ly/4d2NJEp #NICEiParis24 #CXWorldTour #ExperienceClient #IA
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Elevate your supervisory skills from task management to strategic leadership with NICE Enlighten Copilot for Supervisors. Our advanced AI assistance tool empowers supervisors with critical insights, enhanced capabilities, and comprehensive visibility, ensuring your team’s peak performance and alignment with key business goals. Watch the video to explore Enlighten Copilot: https://bit.ly/4g5f0I5 #WinWithEnlighten #CustomerExperience #ArtificialIntelligence
