🛑 Stop hiring call-center BPOs to appease customers. ✅ Start building an incredible CX team to delight your customers. 🤔 Have you ever had an awful customer support experience? It sucks! And, it’s detrimental to sales and customer loyalty. - Customer support is an extension of product and sales. - Customer feedback needs to reach the product team. - Customer requests need to reach the sales team. → If you hire an outside BPO, chances are feedback is NOT making it to your internal teams. 🚫 And, the best talent is NOT working for a BPO. The pandemic permanently changed the working environment in the Philippines. Workers stopped their 3-hour commutes and tried WFH for the first time. And they loved it. The best knowledge workers decided, “Why don’t I work directly with U.S. clients?” ↳ No 3-hour commute ↳ Real career growth ↳ 3-10x better pay At Anavah Talent, we find the best workers in the Philippines and build incredible teams for our U.S. clients. Done-for-you recruiting—done right the first time. Delight your customers—and your teammates. Reach out if we can help!
Jonathan Crowder
4mo
I’ve never seen an external CS team deliver the same granular level of feedback that an internal team shares with the product team, and it’s absolutely essential for early and mid-stage companies still refining their offerings / working to improve retention.
MBA Candidate at Northwestern Kellogg | Healthcare Services, Former Bain
4moThese just keep getting better! Anavah must have a killer CEO