Chris DeLambo, MBA’s Post

Exciting news! A new Community Works webinar is coming to you live on Wednesday, October 30th. In this session, you'll get an inside look at how Cisco reimagined its community for customer success. Denise Brittin from Cisco will reveal the strategies and innovations that powered their community's evolution. If you work in community management or customer success, this is a must-attend event. Save your spot today!

I love this post by Jon Rendle and Fortinet about the power of peer-to-peer, brand-owned online communities. While many of us, including myself, are excited about the future potential of #Gen-AI in solving customer issues, it's important to highlight what’s happening right now. Communities like Fortinet's are already providing #selfservice platforms that efficiently resolve customer questions, driving significant cost savings. At Khoros we've seen these communities deflect over 10% of inbound service requests. The rich, curated data generated through these daily interactions is a goldmine for training AI models, setting the stage for Gen-AI to truly deliver on its promise. Feel free to reach out if you'd like to discuss this further. Patrick Weltert Jon Wishart Lans Crauer #GenAI #Communities

I've said it before, and I'll say it again: “The Call Center is NOT DEAD; it’s just evolving!” This e-book is packed with valuable information on Social Strategy, Social Customer Service, and Social Generative AI. Whether you're a marketer, customer service operator, BPO, or a candidate for Jeff Bubak VP of Social Sales position, this ebook is a must-read. It highlights insights from Shopify, Roku, AAA , Samsung and Swisscom. I’m passionate about contact centers, and I love how Khoros is helping to create super social agents—unicorns that brands will strive to retain. Agents with contact center expertise who can work across various channels are becoming increasingly important to brands for many reasons. Read the e-book to find out why, and I'd love to hear your thoughts!

In these dynamic times of GenAI, CEOs and boards of directors at companies worldwide are asking their teams how they can capitalize on the benefits of using #GenAI and #selfservice. The key to successful GenAI implementation lies in having relevant data to answer questions and solve tasks. Those individuals that are running their company’s Online Communities are finding themselves sitting on top of a GenAI, LLM goldmine with their Unique Repository of Curated and Proprietary Data. I am actively recruiting #resellers for Khoros platforms and give you a "seat at the table" with your client's CEOs. MIKE NEVIN CONSULTING LIMITED Jayme Kiester Hardy Myers Carlos Blanco Joe Naberhaus Mark Brigman, Ph.D., SPLP Brian Gibson Gavin Booth Tim Bursch Shelby Cunningham

Nice Blog post by Christopher Lis, PhD, MPH at J.D. Power with great takeaways for all industries on the Digital Transformation journey whether or not you are in HealthCare. "A positive self-service experience with a plan’s digital channels reduces phone calls and significantly increases participants’ propensity to continue to use digital channels. Investing time and effort into digital channels can streamline the customer service experience and have a positive impact on your business outcomes." #selfservice #digitaltransformation #contactcenter #customerservice #CX David Zierman

YOUKNOW Technologies is a Khoros reseller in South Africa. I am looking for other Global #Channelsales companies to join our network. CRN "Your Company Knowledge is Power" In this age of #AI, I have heard from HFS Research that "A Critical point about data. We find enterprises who have years of clean, usable data can activate #GenAI time value more quickly." Khoros, clients are positioned to achieve remarkable outcomes with the unique repository of curated and proprietary data they generate and host across our platforms. We are talking about billions of online community visits per year, billions of page views per year, hundreds of millions of user-generated brand content pieces, hundreds of millions of contact center conversations per year, and hundreds of millions of social interactions per year.

What’s next for GenAI in order for brands to see its true benefits? In these dynamic times of GenAI, CEOs and boards of directors at companies worldwide are asking their teams how they can capitalize on the benefits of using GenAI. The key to successful GenAI implementation lies in having relevant data to answer questions and solve tasks. At Khoros, clients are positioned to achieve remarkable outcomes with the unique repository of curated and proprietary data they generate and host across our platforms. This includes brand-owned communities, social media marketing, digital contact center multi-modal interactions, and chat bot builders. We are talking about billions of online community visits per year, billions of page views per year, hundreds of millions of user-generated brand content pieces, hundreds of millions of contact center conversations per year, and hundreds of millions of social interactions per year. In April we announced our Customer Care Cloud. https://lnkd.in/gyHbsdYA Lans Crauer and I are excited to see how our clients, who use parts of the Khoros platform, address their CEOs' and boards of directors' desire to leverage GenAI. This includes the potentially forward-thinking 2023 Kudos Award winners, as highlighted on our website. https://lnkd.in/g75q4tsh "These companies set the bar for customer engagement. This year’s winners and finalists serve as inspiring examples of how a company’s vision, their creative and caring employees, and the right technology come together to create transformative results.” Chris Tranquill, Khoros CEO

Happy Friday, Yes, I will call you on the phone whether you are a current or past colleague, current or past client or my son! Thank you Callum Borchers and The Wall Street Journal

Hey everyone, Google is scrapping Google Business Messages (GBM). Google is not sharing their reasoning, but it is causing a headache for those businesses that want a native Android chat solution to support their customers on Android phones, similar to their customers using Apple Messages for Business from their Apple devices. Here at Khoros we have helped a lot of our clients develop and launch GBM along with Bots on the front end to deflect and contain customer interactions away from more expensive contact center channels. There are alternative channels including: WhatsApp Facebook Messenger SMS Web Chat (Khoros Brand Messenger) Khoros will continue to support Google RCS with Khoros Flow bots and automation. Google RCS provides a rich media experience for Android users vs. sending plain text SMS messages. We are here to help strategize and implement alternative channels. Just reach out to myself or my colleagues including Lans Crauer.