This month, we released our True Colours Consumer Insight Reports. Now in our fourth year of True Colours reporting, these insights are shaped around the requests of our residents, clients, and families. The report highlights both our strengths and areas for improvement, and it's certainly pleasing to see consistently strong outcomes (90%+) achieved in key areas such as Relationship-Based Care, Quality of Life, and Food and Dining. This year, we took a closer look at loneliness and social connections, and while its encouraging that 77% of our residents are feeling supported when lonely, there’s more work to be done. We're committed to strengthening our Relationship-Based Care approach, launching our new volunteer program and supporting the growth and stability of our wonderful team. However, amidst the task and compliance driven environment that typifies aged care, our approach must continue to evolve so that we further nurture relationships, while giving even more licence to our people to enhance their connections with our elders. 🔗 Access the Whiddon True Colours Report here: https://lnkd.in/gxDP9nEh
I’m very proud to be a Board member of an organisation with such a transparent approach to reporting performance and outcome measures. It demonstrates great progress against Relationship Based Care, and is open about areas to keep improving. Great work Chris Mamarelis and team!
Great to see such a strong commitment to improving care and fostering connections!
Well done Whiddon 👏🏻👏🏻 Quality results in motion
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7moGreat work, Chris! As we know, social isolation is a silent killer. It's inspiring to see such a strong commitment to Relationship-Based Care and addressing the important issue of loneliness among residents.