Christian Fabián Torres’ Post

On this episode of Driving Insights we explore the Seven Controllables that power service department success. Learn to boost profitability, efficiency, and customer satisfaction through key financial strategies. 💼📊🔧 https://lnkd.in/eYyckAT2

☎️ Understanding your contact centre metrics calculations is crucial for customer satisfaction and operational efficiency. In this latest blog post, we're not just offering a rundown of the key metrics; these are essential metrics trusted by industry leaders to measure performance and agent effectiveness. 🎲 Learn how one metric influences another, creating a domino effect of enhanced performance. 🛠️ Dive into essential metrics to monitor and make them matter in your operations. 🧵 Tailor your approach for optimal customer satisfaction and operational efficiency. 👉 Discover the key metrics that CX leaders rely on to evaluate agents and enhance customer experience: https://lnkd.in/gKDu6TyC

FInd out how a leading fresh fruit company went from a 76% acceptance rate to a sustained 95% acceptance rate with the help of real-time data. Initially grappling with a 24% rejection rate on pallets, the site's performance soared to an 86% acceptance rate in just a few weeks, reducing rework and enhancing customer satisfaction across the board. But the journey didn't stop there. With sustained efforts and strategic visibility from Rebus, the site achieved a consistent 95%+ rate of correct shipments. Dive into this webinar from Longbow Advantage to uncover the key actions and insights that led to this significant improvement. Join Mike Babiak in redefining industry standards and driving success through operational excellence. Watch the entire case study video on our website. Link below 👇

On this episode of Driving Insights we challenge Hours Per RO as the key metric for service departments. Learn new ways to measure success, boost customer retention, and increase profits. 🔧💼📊 https://lnkd.in/eYyckAT2

🎯 In the fast-paced world of call centers, KPIs are a game-changer! 🚀 Just read this enlightening article from HiveDesk that breaks down the most important KPIs for any call center. 📊 Understand the metrics that matter, from First Call Resolution to Average Handling Time, and learn how to leverage them for enhanced productivity and customer satisfaction. 💼👥 With these insights, you'll be well-equipped to drive improvements and make https://lnkd.in/gcVsXRak

FInd out how a leading fresh fruit company went from a 76% acceptance rate to a sustained 95% acceptance rate with the help of real-time data. Initially grappling with a 24% rejection rate on pallets, the site's performance soared to an 86% acceptance rate in just a few weeks, reducing rework and enhancing customer satisfaction across the board. But the journey didn't stop there. With sustained efforts and strategic visibility from Rebus, the site achieved a consistent 95%+ rate of correct shipments. Dive into this webinar from Longbow Advantage to uncover the key actions and insights that led to this significant improvement. Join Mike Babiak in redefining industry standards and driving success through operational excellence. Watch the entire case study video on our website. Link below 👇

FInd out how a leading fresh fruit company went from a 76% acceptance rate to a sustained 95% acceptance rate with the help of real-time data. Initially grappling with a 24% rejection rate on pallets, the site's performance soared to an 86% acceptance rate in just a few weeks, reducing rework and enhancing customer satisfaction across the board. But the journey didn't stop there. With sustained efforts and strategic visibility from Rebus, the site achieved a consistent 95%+ rate of correct shipments. Dive into this webinar from Longbow Advantage to uncover the key actions and insights that led to this significant improvement. Join Mike Babiak in redefining industry standards and driving success through operational excellence. Watch the entire case study video on our website. Link below 👇

FInd out how a leading fresh fruit company went from a 76% acceptance rate to a sustained 95% acceptance rate with the help of real-time data. Initially grappling with a 24% rejection rate on pallets, the site's performance soared to an 86% acceptance rate in just a few weeks, reducing rework and enhancing customer satisfaction across the board. But the journey didn't stop there. With sustained efforts and strategic visibility from Rebus, the site achieved a consistent 95%+ rate of correct shipments. Dive into this webinar from Longbow Advantage to uncover the key actions and insights that led to this significant improvement. Join Mike Babiak in redefining industry standards and driving success through operational excellence. Watch the entire case study video on our website. Link below 👇

FInd out how a leading fresh fruit company went from a 76% acceptance rate to a sustained 95% acceptance rate with the help of real-time data. Initially grappling with a 24% rejection rate on pallets, the site's performance soared to an 86% acceptance rate in just a few weeks, reducing rework and enhancing customer satisfaction across the board. But the journey didn't stop there. With sustained efforts and strategic visibility from Rebus, the site achieved a consistent 95%+ rate of correct shipments. Dive into this webinar from Longbow Advantage to uncover the key actions and insights that led to this significant improvement. Join Mike Babiak in redefining industry standards and driving success through operational excellence. Watch the entire case study video on our website. Link below 👇

What does customer proximity really mean? This week, we at SFS are hosting our annual Customer First Week, where we come together across the globe to leverage our collective expertise in addressing customer needs and providing exceptional service. So, it’s a very relevant exercise to think about the importance of customer proximity, and what that means in our daily lives. One key point from me is to always ‘think how your customer thinks’. When we think how our customers think, we can anticipate their expectations and tailor our products, services, and experiences to exceed them. It requires active listening, and a genuine commitment to understanding their perspectives. This helps us to gain the specialist knowledge that makes us, and companies like us, stand out from the crowd and deliver better customer value. #CustomerFirst #SmartFinance #CustomerCentricity