Employee Experience is your Key to Success. Your employees are your most valuable asset and contribute to you being able to deliver a great customer experience, as ‘happy employees make happy customers’! Your employees truly are worth investing in. Understanding the key drivers of the employee experience can deliver real benefits: - Trust & Empowerment - Communication & Feedback - Organisational Leadership - Values Alignment - Employee Recognition - Innovation & Technology Get in touch to find out how to reengineer your employee experience to positively impact your employee attraction and retention activity and improve overall profitability. www.synerge.com.au #employeeexperience #consumerexperience #agedcare #disability #transformation
Christine Davis’ Post
More Relevant Posts
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Customer feedback is essential to knowing your customers wants and needs and being able to use that information to reengineer your customer experience to delight your customers. Want to know how? I talk about this in my recent article for Aged Care Today. #agedcare #customerexperience #transformation
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Invest in your employees. Trust and empower them to take initiative and make decisions. Your Voice of the Employee (VoE) survey gathers information on employee wants, needs and expectations. Couple this with good communication to ensure your employees feel heard. Get in touch to learn more on how you can improve your employee experience.
"Your employees are your most valuable asset and contribute substantially to your being able to deliver a great customer experience." - Christine Davis In this latest article, Christine shares how prioritising employee experience cultivates a positive work environment, leading to improved care quality and organisational success. Connect with Christine and book your Aged Care CX Review: https://lnkd.in/g2kKN-cv www.customerscience.com.au #agedcare #cx #leadership #environment #qualitycare #asktheexpert
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Improve your consumer’s journey. Aged care journeys are a great way for providers to understand the experience their consumers have when accessing and receiving care. If you have not yet done so, think about how your different consumers experience your service – from awareness to purchase and onboarding to service delivery – and act to first understand then reimagine those interactions that could be improved for a better consumer outcome. Get in touch if you want to learn more. www.synerge.com.au www.customerscience.com.au #customerexperience #transformation #agedcare #disability
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In the care sector problems faced can be large and complex. Now more than ever it is important to encourage your people to ‘bubble up’ the problems they see in way work is done. To do so is to support a culture of continuous improvement within your organisation. This article suggests three good ways you can support your people to do this: 1. Make it safe for people to bring their challenges to your attention 2. Train them to communicate the facts, identify causes and the role(s) played by key people 3. Engage the right people and identify the right way to solve the problem Get in touch if you would like support with your continuous improvement framework. #innovation #customerexperience #agedcare #disability
The saying “Don’t bring me problems, bring me solutions” is fraught with challenges.
The Problem with Saying “Don't Bring Me Problems, Bring Me Solutions”
hbr.org
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Your customers are your most important asset. Ensure all your customer interactions are streamlined to deliver exceptional customer experience outcomes each and every time. Reach out if you want to know how well you are doing this or assistance to improve what you are doing now. #agedcare #disability #transformation #customerexperience
Creating exceptional customer experiences is the ‘gold’ all care providers aspire to. In our latest article, Christine Davis, our specialist consultant in Aged Care explores 3 key areas that drive the profound impact of seamless customer interactions on an organisation's effectiveness and brand. Exploring the Importance of Customer Experience, the Contact Ecosystem for Optimal Results & Maximising Potential through Optimisation. www.customerscience.com.au #cx #agedcare #business #specialist #customerinteractions #businessbranding #success #results #asktheexpert #UX #customerexperience #customersciencegroup
Harnessing the Power in Customer Interactions: Your Key to Business Success
Customer Science Group on LinkedIn
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Contact me for a chat about how we can help you improve your contact ecosystem to bring about an improved Customer Experience.
What do people think, feel and say about your organisation? What do they say about how easy or hard it is to interact with your organisation? Are they satisfied they can get the information or support they need quickly, easily and painlessly? The overall experience they have when they connect with your business impacts directly on how they think and feel about your organisation and how they perceive your business and your brand. People want, and increasingly expect a good experience when they interact with your organisation – whether they are connecting with you for the first time seeking information on how your organisation could help them or whether they are an existing customer seeking to change or add an additional service. Organisations that have an efficient and effective contact ecosystem get tangible benefits: - improved customer experience - improved employee experience - with overall improved business viability Improve how you manage customer contact with your organisation. Speak to us today to find out how. www.synerge.com.au #customerexperience #agedcare #transformation
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Just about to sit down with a coffee and read the Aged Care Sector Performance report which is just out #agedcare
Sector Performance January–March 2023
agedcarequality.gov.au
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Embrace a well rounded feedback program aligned to your business needs as part of your efforts to focus and transform your organisation around your customers. #customerexperience #agedcare
The Aged Care Royal Commission recently highlighted the real need for providers to focus and transform their organisations around their customers. In our latest article hear from Christine Davis, our in-house Aged Care, Specialist Consultant as she shares insight and tips on how you can approach and manage a successful customer feedback program. www.customerscience.com.au #agedcare #asktheexpert #feedback #compliants #customerexperience
Understanding Your Customers: the true power of Feedback and Complaints in Aged Care.
Customer Science Group on LinkedIn
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Once your truly understand your customer, how they are interacting across the customer journey and where the points of friction and delight are for them - then you are ready to take your customer experience to the next level by automating your front and back office functions.
In our latest article, Bart Thomas reflects on the insights shared at last month’s Customer Experience (CX) Show in Melbourne and in anticipation of the upcoming show in Sydney this August, he identifies that while process automation has become a pivotal aspect of modern business operations – particularly in the back-office, there is still plenty of untapped opportunity in the front-office, where your customer-facing activities take place. Connect with our Automation team here: https://lnkd.in/g2kKN-cv www.customerscience.com.au #customerexperience #melbourne #sydney #business #team #opportunity #automation #asktheexperts
Intelligent Process Automation - your CX Force Multiplier.
Customer Science Group on LinkedIn
