Chris Warburton’s Post

View profile for Chris Warburton, graphic

Exploring New Ideas | Innovative Processes | Improving Results : Founder RO-AR.com

In the headline review this morning, new data on Credit Card Arrears levels. This points to stretched affordability for cardholders and changes to acquisition criteria post pandemic. The impacts are clearly continuing to flow through. From FICO's UK credit card trends report, by Liz Ruddick (edited extract below) Before the pandemic, the number of customers missing either one, two or three payments was always higher for the New segment, those who have held the card for less than 12 months. Post-pandemic, it is the Established group of customers (those who have held the card for between one and five years) who are now more likely to miss payments. Reasons include: They would have taken out cards during the pandemic, when their affordability may have looked better than usual due to lack of spending opportunities and increased savings. Over the last 12 months, many of these customers would have come to the end of promotional balance transfer offers at a time when interest rates are higher than they were previously. The range of balance transfer offers has also declined, meaning they may now be having to pay back these balances at a higher rate than expected. Veteran segment, customers who have held their card for more than five years, the increase in missed payments is even more apparent. One, two and three missed payment balances have all increased at a higher rate since December 2023. There were also increases in two missed payment balances between March and August 2023, and again between June and October 2023. https://lnkd.in/enPBBgDe ---- This last comment on veteran customers is particularly concerning and could be a good data point on wider structural affordability issues, bubbling up. Another nuanced indicator to watch.

To view or add a comment, sign in

Explore topics