Velera has launched its new product journey to modernize our products and solutions to meet the rapidly evolving needs of credit unions and your members. As we build this payments ecosystem, we are taking great care to ensure that we build it WITH our clients, not for them. Collaboration is not just something we do—it’s part of our DNA. Read more about our Product Journey in our new blog. #WeAreVelera

Velera has launched its new product journey to modernize our products and solutions to meet the rapidly evolving needs of credit unions and your members. As we build this payments ecosystem, we are taking great care to ensure that we build it WITH our clients, not for them. Collaboration is not just something we do—it’s part of our DNA. Read more about our Product Journey in our new blog. #WeAreVelera

Velera has launched its new product journey to modernize our products and solutions to meet the rapidly evolving needs of credit unions and your members. As we build this payments ecosystem, we are taking great care to ensure that we build it WITH our clients, not for them. Collaboration is not just something we do—it’s part of our DNA. Read more about our Product Journey in our new blog. #WeAreVelera

Velera has launched its new product journey to modernize our products and solutions to meet the rapidly evolving needs of credit unions and your members. As we build this payments ecosystem, we are taking great care to ensure that we build it WITH our clients, not for them. Collaboration is not just something we do—it’s part of our DNA. Read more about our Product Journey in our new blog. #WeAreVelera

Velera has launched its new product journey to modernize our products and solutions to meet the rapidly evolving needs of credit unions and your members. As we build this payments ecosystem, we are taking great care to ensure that we build it WITH our clients, not for them. Collaboration is not just something we do—it’s part of our DNA. Read more about our Product Journey in our new blog. #WeAreVelera

Thank you so much J.P. Morgan and especially Darren Snoxell for a fantastic event with members of the payments, banking and especially insurance market talking about all things payments and AI. Few takeaways : 1) Money movement is being done so well in some insurance institutions and there’s loads to learn from Chubb and Aon and Reserv about the application of payments solutions across the value chain. 2) Agentic AI is a trend that we will be looking out for this year and combining it with treasury functions within insurance businesses to deliver customer experience and efficiency. 3) Empathy and emotional intelligence is key to bringing a new generation to our market especially building products for generations who have far higher digital expectations than we do. Great to see friends from Mastercard (Emma Mills and Murilo Veloso) and Vitesse PSP Limited (Mark Rogers ) as well as making new friends at AutoRek and Blink Parametric (Sid Mouncey )as well as a tonne more at JP Morgan. Stoked to have payments higher on the agenda and stay tuned for Endava continuing the momentum.

Had a powerful conversation with Chris Knee, our Director of Risk and Underwriting, about the pros and cons of "Auto Decisioning" in merchant onboarding. This chat highlighted some critical insights every business owner should know: the risks that come with these quick, algorithm-based decisions. For those not familiar, Auto Decisioning uses algorithms to swiftly approve or deny high-risk merchants. While it sounds efficient, it has a major flaw. As Chris pointed out, accounts approved this way can also be shut down just as fast when issues arise. Imagine setting up your payment processing only to have it halted abruptly. Nightmare fuel for any business! Why isn’t Auto Decisioning the end-all solution? First, it lacks the nuanced understanding human intervention offers. Algorithms spot trends but miss contextual subtleties, flagging minor anomalies as high risk. This could lead to account closures without warning. At Payzli, we advocate a balanced approach where technology supports human expertise, ensuring sound, sustainable decisions. Take, for example, a high-risk merchant offering innovative financial services. A spike in transaction volume could get them flagged by Auto Decisioning, effectively halting their operations. More common than you’d think! It’s like the algorithm throws a tantrum and shuts down the party. We believe a robust manual review, paired with advanced tech, is more reliable, ensuring smooth and uninterrupted business operations. At Payzli, our mission goes beyond service provision. We aim to educate and empower businesses with the right tools and knowledge. Informed decision-making leads to better stability and growth. Technologies like Auto Decisioning have a role, but nothing beats a well-rounded, thoughtful approach. Next time someone pitches Auto Decisioning as the ultimate fix for swift approvals, remember: Quick approvals can mean quicker closures. At Payzli, we commit to thorough, well-rounded onboarding processes, safeguarding your business interests. Let’s thrive together, one informed decision at a time! #BusinessGrowth #PaymentSolutions #Payzli #InformedDecisions #TechAndHumanTouch 🚀

Timeshares no longer have to mean broken promises and hidden fees. In the 90s, aggressive sales tactics, misleading promises, and hidden fees led to a bad reputation. But modern timeshare businesses are turning the tide, and JJS Global is here to help. Today, timeshares have to regaining customer trust and maintain transparent communication. That's where we come in. Through the years, we've partnered with many timeshare companies. We help guide them through the complexities of high-ticket transactions. By enhancing transaction security and reducing chargebacks, we've helped timeshare businesses rebuild their reputation. How do we do it? ✔️ Chargeback Prevention Implementing strong chargeback systems minimize disputes and ensure smooth transactions. ✔️ Ensuring Clear Communication We educate timeshare companies about their contracts to prevent misunderstandings with customers. ✔️ Boosting Data Security We encourage our timeshare clients to collect additional customer information to reduce fraud and enhance trust. We've seen timeshare companies flourish by adopting these strategies. One client, once under bank scrutiny due to high chargeback rates, now thrives thanks to our tailored solutions. In timeshares, like in any business, the goal is a satisfied customer. And satisfied customers mean fewer chargebacks, better business health, and a stronger industry reputation. Ready to overcome the timeshare stigma? Partner with JJS Global and watch your business grow with trust and transparency. #Timeshare #CustomerTrust #TransparentBusiness #PaymentProcessing

Across the world, the banking sector is diving deeply into real time decisioning - what Forrester calls Real Time Interaction Management. In Australia Three of the Big Four are well along with their implementations (And as for Westpac, 'Don't mention the war', I did but I think I got away with it). Internationally, Wells Fargo, Rabo Bank, Citibank, Royal Bank of Canada (and probably Bank of New Zealand, shhh) Commerzbank, S-Bank, Seacoast Bank, and Bank of East Asia are all proponents. It's a market dominated by Pegasystems and SAS but its really a set of technologies incorporating specialisations like the next best decision, personalisation, journey optimisation and cross channel marketing. Tech brands like Medallia, Adobe, Salesforce, Dynamic Hub and Genesys (and more) all play a part. The costs are high, but the rewards are huge with strong ROI for those who can nail the integrations and the culture change that's occasionally required. (I'll be posting a much more detailed case study on NAB's implementation in the next week or so. The ANZ preso was also excellent but my recording of the session wasn't so I'll dive into that one if I can source a better transcript.) And while I need to do more digging one point that struck me from the Forrester research I used to help me understand the sector better, was the fact that in the last year retail and consumer goods companies have been fast growing users. They don't fit the typical profile so that will be an interesting trend to watch, and in particular to see if that happens in Australia which is a smaller addressable market due to scale. The insights from Karan Mehta at ANZ and Jessica Cuthbertson and Lisa Marchant from NAB came from presentations at last week's Pegaworld.* Thanks also to Rusty Warner and Pete Avery who's understanding of RTIM subject is next level compared to my own fumbling intersection with the subject. *I attended the event as a guest of Pega, which is code for "They paid for my flights and accommodation, along with an excellent meal at Mon Amie Gabi." But I promise to remain uncorrupted in my reporting. #RTIM #realtimedecisioning #martech

Bank of Montreal Financial Group (BMO) embarked on a digital transformation journey, aiming to enhance customer experience and reduce support costs. Their solution? WalkMe's Digital Adoption Platform. 🚀 Results That Speak for Themselves: 50% Drop in Customer Support Requests: WalkMe's intuitive guidance empowered customers to navigate new features with ease, significantly reducing the need for support. Significant Reduction in Development Costs: WalkMe's ready-to-go solution saved valuable development time and resources, allowing BMO to focus on innovation. 💡 The Power of Seamless Digital Adoption: WalkMe's platform not only guides users through complex digital processes but also provides valuable insights into user behavior. This data-driven approach enables continuous optimization and improvement of the customer experience. 🤝 Let's Talk Digital Transformation: Are you looking to streamline your digital transformation journey? Discover how WalkMe can help you achieve your goals and drive exceptional results. Reach out to me today! #digitaltransformation #customerexperience #WalkMe #BMO #fintech #innovation #successstory #digitadoption https://lnkd.in/eS4HpRhp