CIO Online’s Post

The CrowdStrike outage is a wake-up call for #documentprotection. Get the insights you need to stay secure. To get informed, check out our blog: https://bit.ly/4dkoayE

Everyone has a view on the CrowdStrike outage. Here's what I heard from enterprises, and in particular from CIOs and development managers, on the issue. https://lnkd.in/epRsKiV7

BLUE SCREEN OF DEATH By now, I'm sure everyone knows about the IT problems caused by CrowdStrike this morning. Many businesses were unable to operate and some are calling this the biggest IT incident EVER. Here are some key points: -Impact: The outage has disrupted operations across various sectors, including transportation, finance, and healthcare. -Response: CrowdStrike has identified, isolated, and deployed a fix for the issue. However, recovery may take some time for certain systems. This is another great example of why you need an incident response plan in place. Business operations can come to a halt unexpectedly and we must be prepared! Are you and your organization currently using CrowdStrike? If so, did you experience a Blue Screen Of Death?

The initial analysis by Crowdstrike of the “Blue Friday” disaster is out, and there’s only one sentence that matters: "Provide customers with greater control over the delivery of Rapid Response Content updates by allowing granular selection of when and where these updates are deployed." This is where they admit that: 1. They deployed changes to their software directly to customer production machines; 2. They didn’t allow their clients any opportunity to test those changes before they took effect; and 3. This was cosmically stupid and they’re going to stop doing that. Software that does 1. and 2. has absolutely no place in critical infrastructure like hospitals and emergency services. I predict we’ll see other vendors removing similar bonehead “features” very very quietly over the next few months. Crowdstrike also concede elsewhere in the report that they sent the changes to every customer all at once rather than phasing the rollout, which is just a little bit less stupendously dumb but still way out there on the D’oh scale.

Some lessons to learn from the CrowdStrike debacle

Did the recent Crowdstrike Outage get your gears going? We’ve created a new guide that explains exactly what happened, the impact on businesses around DFW, and what’s being done about the problem. Catch up here: https://hubs.la/Q02JFZJx0

Did the recent Crowdstrike Outage get your gears going? We’ve created a new guide that explains exactly what happened, the impact on businesses around DFW, and what’s being done about the problem. Catch up here: https://hubs.la/Q02JFXJh0

Did the recent Crowdstrike Outage get your gears going? We’ve created a new guide that explains exactly what happened, the impact on businesses around DFW, and what’s being done about the problem. Catch up here: https://hubs.la/Q02JFVkK0

The CrowdStrike outage illustrates the vast reliance both businesses and consumers place upon technology and our expectation that it will always “continue to work.” However, one small bug and a massive rollout plan can lead to catastrophic and expensive results that occurred with airlines canceling all global flights, hospitals operating on “paper mode,” and even financial institutions having their systems impacted. This defect was a costly reminder that software systems and consumers alike need to have plans in place to mitigate risk and avoid the reliance that can lead to these sorts of outages. Discussing the idea that human oversight in a technological world can lead to these sorts of struggles, Dave Lee of the Harvard Business Review wrote, “Technology alone cannot safeguard against risk; it requires human judgment and strategic oversight to fully address the complexities of modern operation environments.” The full fallout of this outage is yet to be seen, but it does create the idea of having plans in place to mitigate risk. To learn more about the CrowdStrike outage and how you can support your business, please visit our blog: https://lnkd.in/gX-e3URU