CIONET Italia’s Post

It's Podcast Wednesday! In our episode of the #ServicesOpsPodcast, we continue our conversation with Sid Mishra, SVP & Global Head of Salesforce Delivery from Persistent Systems. Sid joins Mahesh B. and Chris Souza to discuss the impact of Gen Z on the workforce, emphasizing the need for services leaders and organizations to adapt to their expectations and create an engaging work environment. Episode Highlights: ✅ Gen Z will comprise 27% of the global workforce by 2025. ✅ Organizations must create engaging work environments to attract Gen Z talent. ✅ Learning from younger generations can drive innovation and improvement. ✅ A virtuous cycle exists between employee happiness and customer satisfaction. ✅ Understanding the cultural shifts and needs of the new generation is crucial for success. Watch and listen to the full episode today: https://lnkd.in/g7KG4tyP #podcast #genz #workforce #culture #persistent #servicesquoting #servicescpq #services #operations #consulting #salesforce #cx #customerexperience

New #FuelGrowth episode is now available. ⬇️ Good conversation with Laci Garbs, Vice President of Commercial Operations at Rystad Energy on what does it take for a sales organization to fully adopt a customer-centric approach. Listen here ➡️ https://sgrcrm.co/48a7WF3 #CRM #sales #CX #podcast

Had an interesting conversation with Aniruddha Pawade of The Suprwork on #people #culture #hr #diversity #podcast check it out and let me know your thoughts. Listen to the full episode 👉 https://lnkd.in/g4sBeiuW

The second episode of the Continuum podcast featuring Ranjeet Narang, Vice President, Careernet is on its way! 🚀 Watch this space for a journey into the significance of the BFSI sector to the Indian economy and the GCC landscape, emerging hiring trends emanating from it, and talent acquisition challenges in light of the rise of disruptive technologies and a fresh crop of Gen Z entering the workforce. The episode drops on 23rd Feb at noon. Stay tuned! 🎙️ #ContinuumPodcast #GCCInsights #TransformingTalent #BFSI

Enhance your ability to build a better customer experience by becoming the customer yourself! Join Marina Nitza and me as we talk about this idea on this podcast episode. 🎧 Access it here: https://lnkd.in/gesZaeGV #JasonsBradshaw #CustomerExperience #BusinessPodcast #CX #EX #PX #BX #XM

Today's podcast listen was an interview with Robin Arzon of Peloton Interactive fame on how she "sustains the hum" and maintains momentum throughout the day. Two reflections: 1. To sustain your own hum, you have to first be able to hear it. That takes focus. 2. To sustain the hum of your team, you have to first make sure you are humming the right note. That takes listening. In both cases, you can't just start singing and expect it to stick.

I hope that everyone had an awesome weekend, pumped to be back to it folks! Check out the latest "CX Weekly Update" from CXChronicles where we dive into ideas, tips & CTAs around building your Voice of Customer (VOC) Dashboards & Reporting efforts. Tune into your favorite podcast player today to listen to CXCP #226 or check out the link below. Do me a favor and follow us on your favorite podcast player to get updates about future episodes of CXCP with customer focused business leaders from across the world, we're approaching 250+ episodes in the upcoming months ahead! #CX #customer #customerexperience #customersuccess #podcast

The GCC ecosystem has transformed significantly over time, moving beyond routine tasks to becoming a strategic center owning global initiatives. In this landscape, BFSI GCCs in India play a pivotal role, employing ~25% of the overall GCC workforce in India.   Shared my views on the emerging trends among BFSI GCCs in this episode of the Careernet Continuum podcast: https://bit.ly/3V05eip Here are the key takeaways:   📍 Bengaluru leads with the highest concentration of BFSI GCCs, followed by Gurgaon/NCR, and Mumbai.  👥 More than 50% of BFSI GCCs in India have over 1,000 employees.  🔍 Focus areas include talent development, automation, and integrating Gen Z and millennials.  💡 Roles in AI, ML, Data Sciences, Full Stack, InfoSec, RiskOps, and Compliance are in demand, with Gen AI adoption on the rise.  📚 Specialised training programs are upskilling existing employees, while a trend of hiring veterans gains traction.   The future is bright for BFSI GCCs in India, fueled by workforce diversity and growth potential, making India an attractive location for GCCs' setup or expansion and ensuring continued success. What are your thoughts on the role of BFSI GCCs in shaping India’s talent landscape?

Stay Tuned for the journey of BOLT.EARTH accompanied by insights into the electric vehicle (EV) industry, its obstacles, and emerging developments. Bolt.Earth #evcharginginfrastructure #ev

🎙️ Podcast Announcement 🎙️ Numerous companies are connecting with Unibuild.ai for their growth and to expand their businesses around the world. We want to thank them for their generosity and the trust they have shown for Motherson. Stay tuned for more updates and inspiring stories from our partners and team! #Motherson #GlobalGrowth #BusinessExpansion #ThankYou