CITF’s Post

Are your customer experience initiatives delivering maximum value?   On Wednesday 25th September, Oaklin's Customer Experience specialists Nathan Whittaker and Daniel Surkes will be hosting a webinar with CITF exploring how you can embed customer journey mapping to drive business value in your organisation. They will be providing guidance on how to:   💡 Exceed fluctuating and unpredictable customer expectations ✅ Deliver exceptional experiences at every stage of the customer journey 🔍 Underpin your customer strategy with data-driven insights 👉 Register now using this link: https://lu.ma/qd60vwrv   #customerexperience #customerjourney #omnichannel #servicedesign #automotive

Looking forward to covering all things CX and customer journey mapping later this month in a CITF webinar with Nathan Whittaker 💡 Details and link to register below

The world of Customer Experience is such an interesting one! Register with the link below to learn more from Oaklin's specialists on 25th September...

🚀 Transform Your Customer Experience with Oaklin! 🚀 Are you ready to elevate your organisation's customer journey to new heights? Join us for an insightful session featuring Daniel Surkes and Nathan Whittaker from Oaklin as they unveil their game-changing CX and Service Design approach! 🔍 What You’ll Learn: Comprehensive Approach: From data gathering and initial mapping to pain points analysis and benefits identification. Proof of Concept: Discover how PoC customer journeys can showcase the value of journey mapping, even when gaining buy-in seems challenging. Cultural Transformation: Learn the critical steps to embed customer journey mapping as a core cultural process to foster a customer-centric mindset. Real-World Success: Gain insights from a case study where Oaklin helped an automotive client accelerate their EV goals ahead of the ZEV mandate deadline. 📅 Date: 25 September 2024 ⏰ Time: 11AM 📍 Location: MS Teams Don’t miss this opportunity to learn from the best and revolutionise your approach to customer experience. 🌟 👉 Register Now https://lu.ma/qd60vwrv #CustomerExperience #ServiceDesign #JourneyMapping #Oaklin #CXStrategy #ContinuousImprovement #ProofOfConcept #CustomerCentric #CaseStudy #EVGoals

FINA HQ thrives on delivering exceptional customer experiences. Even before building our product, we knew we wanted our name to reflect this commitment to value.🤝 What are your thoughts on the importance of customer experience? Share them in the comments below!👇  #FINAHQ #ValueFirst #CustomerExperience #FINAHQ #ValueFirst #Innovation #TechForGood #FinancialAccountingTool

Just wrapped up an insightful Customer Service Workshop focused on curating the ideal Customer Experience! We explored the power of the Customer Journey Map, how it brings structure to the chaos, helps you map out the entire Customer Journey, and ensures your customers are getting the experiences you want them to have. Ready to take control of your Customer Experience? Download our FREE Customer Journey Map today at www.Kaizen.Zone. 📧 samantha@kaizen.zone  🌐 www.kaizen.zone #Leadership #ServiceExcellence #SmallBusinessTips #HospitalityTraining #CustomerJourneyExperience #PowerOfPeople #TeamBuilding #CustomerExperience #CustomerJourney #StaffTraining #CreatingACulture #Kaizen

Monday Media: E7 - Align Your People It takes everyone at an organization to create the experience, but departments across the organization all think and act on the customer experience in extremely different ways. You must find ways to break the silos and align your people to the purpose of great CX! #4rocks #cxstrategy #cxtransformation #customerexperience

Now is the time — ⏲ As a Customer Experience leader, balancing priorities and knowing where to start in delivering can feel challenging. ⛰ Delivering on the customer experience starts with a plan – 🗺 - foundational steps - evolutionary growth - longer-term strategies I had the pleasure of attending an insightful webinar by Jeannie Walters where she presented specific strategies and resources to plan for CX. 💻 📈 Below is a summary of key takeaways and the link to the webinar is in comments below! 🧠 👍🏽

Embrace agility in customer experience, as Jeff Bezos emphasized, adaptability is the key to staying ahead in today’s dynamic market landscape. Let’s evolve with the needs of our customers and redefine excellence in CX. #Agility #CustomerExperience #JeffBezos #qwertyexperts

Monday Media: E7 - Align Your People It takes everyone at an organization to create the experience, but departments across the organization all think and act on the customer experience in extremely different ways. You must find ways to break the silos and align your people to the purpose of great CX! #4rocks #cxstrategy #cxtransformation #customerexperience