City and County of Honolulu Department of Transportation Services’ Post

TheBus real-time GPS and HOLO card readers have been restored and are operating normally. A breach into the Oʻahu Transit Services’ (OTS) online network created a network disruption that impacted phone lines, websites, GPS information and HOLO card readers on TheBus. The HOLO card server was not affected by the breach, and no registered HOLO card information was compromised. OTS believes that an old database which was previously used to print bus passes may have been accessed. This database was used prior to the transition to HOLO cards, and may include names and addresses. No financial information or government numbers, including social security numbers, are believed to have been compromised. Riders are now able to tap their HOLO cards on TheBus to pay for fares. Cash fares are still accepted. GPS-based apps such as HEA, Transit App and Google Maps can now be used to track TheBus in real-time, to provide accurate on-time information for riders. We apologize for any inconvenience to our riders.

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Glenn Slusher

Subject Matter Expert and specialists for Business, Quality and Operations Management Systems / Certified QMS Champion and Lead Auditor

2mo

Where's the contingency plan 🤔

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WCTommy Wong

Retirement at MTR Corporation Ltd.

2mo

Aloha…Holo

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Awesome. 👏🏻

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