Daily Dollop of Wallop #68
"Having a clear idea on what your wine list NEEDS to look like is completely different to what you WANT it to look like"
These are some very simple but steadfast words that I said to a client on Thursday afternoon (right before I sank my first pint of many IPA's before the footy). She phoned me and told me that the list that I had just helped them build wasn't working that well. So, I asked her to give me a list of reasons why it wasn't working, but not starting with the hard numbers first. She basically stated that she changed a couple of wines around and put in place a few bottles that she loves and wants her guests to love as well. Whilst her lateral thinking was nothing outwardly wrong her vertical thinking was the issue. Here are the sticking points to this 'move' she made (by the way, I asked her permission to write this):
1. She was thinking about what she would like to see happen without prior research into what her guests want. Simple, old school locality market research would have sufficed here and probably changed the outcome
2. Disrupting for the sake of disrupting. The notion of 'switching' things up to stir a little intrigue and excitement, whilst well intentioned, was not properly thought out
3. Simple maths (I am no number genius I should add). The customer price of the wines that were changed were far higher than the previous and so people will always have an issue spending, regardless of story or reasoning. Too much too soon.
The fabulous thing is that she is so open minded and open to ideas, to which In am too. Sometimes though, that train of thought can get fast furious to the point of implementation and then boom, it could be an instant put off.
So, we spoke, we changed a couple of things back around again but she was still able to implement her changes and I also created a 'Thought Template' for her and the team where all ideas around menu changes could be laid out. My last bit of advice was to try and not have a whole bunch of ideas and the share them around a table and go all 'decision by committee'. Never works. Not in my experience anyway.
Leverage your beverage :)
--
2moGood luck!