Clariane’s Post

This is how I relate to Customer Experience and Customer Success... ☀ It feels great to make other people feel good. ☀ It also feels great to use data driven customer access strategies to make people feel even better. ☀ And, it feels great to work as a part of cross functional teams to share voice of the customer insight to bring additional value across departments! 🖐 As a CX professional, what makes you feel great? #CX #customerexperience #customersuccess #winwin #cxstrategy #cxvalue

Read below. Imagine workplaces that truly fulfil these expectations... #unreasonableworkplaces #placesforlife #ownlessusemore #humanresources #creativity #whatinspiresme #leadership #jobseekers #hr #workingathome #selfhelp #homeoffice #inspiration #hiring #employeeexperience #peoplefirst #human #property #workplaces #offices #employeebenefits #team #joie #workplacX #workeverywhere #flexibility #futureofwork #remotework #remotejobs #proptech

Mic drop. 🎤 Leadership is about empowering people, not micromanaging them. Unreasonable Hospitality is one of the best business books of our time. Can’t recommend it enough! Customer service is a differentiating strategy. People pay more for companies with higher service levels. #customerexperience #unreasonablehospitality

Will Guidara is so right. In my series "31 Years, 31 Lessons" which is being posted by GGA Partners™, I talk about the importance of owning mistakes and apologizing. When a mistake is made, hold up the mirror, reflect on your role, figure our why the mistake was made and then apologize. Lesson #10 speaks to this very topic. I give an example of a mistake (one of many) that I made and how I dealt with it. #serviceexcellence #service #leadershipcoaching #leadership #unreasonablehospitality #mistakeshappen #cmaa #nca #mcma

One of the best teams I had the pleasure of working with did daily huddles. It was 30 minutes of "How is everybody?", "What are you working on today?", and "How can we support you?" I didn't always have something new to tell, and I couldn't always help another team member with the problem they were facing, but it was nice to know that we were always there to support each other no matter what. Even though I don't work with these people anymore, we are still a team and the check-ins and support have never stopped. Communication is key! Never give up on your people and they will always be there for you when its your turn to need a shoulder to lean on. #Support #Team

The most valuable part of my job: creating tools to help others succeed.

Never truer words. We are in the joy business. Hence the reason, we’re outside at Running Remote. #unreasonableworkplaces #placesforlife #ownlessusemore #humanresources #creativity #whatinspiresme #leadership #jobseekers #hr #workingathome #selfhelp #homeoffice #inspiration #hiring #employeeexperience #peoplefirst #human #property #workplaces #offices #thirdplaces #loneliness #employeebenefits #team #joie #workplacX #workeverywhere #flexibility #futureofwork #remotework #remotejobs #proptech

This is a real eye-opener. It makes you think about all the great ideas that might have slipped by simply because you weren’t fully engaged or were too preoccupied to listen actively. It’s a reminder of the importance of being present and listening not just to reply, but to truly understand. Imagine all you’ve possibly missed! #presence #greatideas #intentional #listentounderstand

Evolving and adapting to change is essential for business and career success.

Authentic and clear communicators are a powerful force.