Job opening alert at the bottom of this post, however first, a fair warning. This is a bittersweet post and I may get (more than) a little sappy.
With mixed emotions, I logged off of my FHI 360 laptop on Wednesday evening for the last time. And while I’m beyond excited about what’s ahead of me (more on that next week), I truly love the FHI organization, its mission and its people. Hence the bitter in the bittersweet.
I’m forever grateful that Len Curry and Terry Brown, PMP, ITIL took a chance on me and I hope they feel I left the role in a better place and set them up for success. The Service Delivery team is one of the best out there and I will miss each and every member. I made some great friends in my time there.
My role as a Customer Experience Partner, sitting within the IT org, measuring how our employees and contractors (our “customers”) feel about their technology, is now open. To my InMoment friends that have been a part of that company’s unraveling and who are looking for work, this might be a great opportunity for you.
And if any of the rest of you have history in the customer experience space, reach out to me so I can connect you with my former team. I would love to see them get someone great to continue the mission.
The role hasn’t been posted yet but I can provide you with a basic list of duties and expectations, as well as answer any questions. And please feel free to share this post with others. It’s tough out there.
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3moI absolutely love CSE and applied for the customer experience associate! Also, I just joined linkedin for this! 🙌