CLEVER°FRANKE’s Post

🏥 Improving Diagnosis for Patient Safety 🏥 This World Patient Safety Day 2024, the focus is on enhancing diagnosis for patient safety. Everyone plays a role - patients, healthcare workers, systems, managers, and policymakers. What can we do? ➡ Raise awareness of diagnostic errors causing harm to patients and highlight the crucial role of accurate, timely, and safe diagnosis in enhancing patient safety. ➡ Give importance to diagnostic safety in patient safety policies and clinical practices across all healthcare levels. ➡ Foster collaboration among policymakers, healthcare leaders, professionals, patient organizations, and stakeholders to advance accurate, timely, and safe diagnosis. ➡ Empower patients and families to actively participate in improving diagnostic processes by engaging with healthcare professionals and leaders. Let's work together to prioritize diagnostic safety and improve patient outcomes. #WorldPatientSafetyDay #PatientSafety #HealthcareImprovement

Empathy is truly at the heart of patient care. In my experience, it’s one of the most powerful ways to create meaningful engagement in hospitals and clinics. When healthcare providers take the time to understand and connect with patients on a human level, it makes a world of difference. Empathy helps reduce anxiety, builds trust, and fosters open communication, key elements for better diagnosis, treatment, and patient satisfaction. More importantly, it leaves a lasting impression on patients, making them feel cared for and valued, not just as patients but as individuals. I believe that hospitals and clinics that embed empathy in their service delivery create deeper connections with their patients, leading to long-term loyalty and positive word of mouth. How has empathy in healthcare impacted your experience? #EmpathyInService #PatientEngagement #HospitalReputation #ClinicReputation #bevproductive #hospitune

In our latest study, Lizelle Steenkamp, Sian da Silva and I delved into 392,062 Discovery Health Medical Scheme members’ patient satisfaction scores.   Our comprehensive 8-year review scrutinises patient satisfaction surveys from those discharged and readmitted within 30 days, uncovering a significant link: patients who initially rated their hospital stay poorly were more likely to face unplanned readmissions.   This finding isn't just about numbers. It suggests that patient satisfaction levels could serve as a powerful marker of quality of care, specifically highlighting the risks associated with unplanned readmissions.   This correlation also emphasises the importance of getting patients’ feedback as a way to identify critical areas for improvement in healthcare services. By prioritising patient satisfaction, we can address the underlying issues leading to unplanned readmissions, enhancing both patient experience and care quality. Notably, our analysis identified dissatisfaction with communication as a significant factor influencing the risk of readmission e.g. How often and how well did nurses and doctors explain key information to patients? Did healthcare professionals listen carefully to patients?   Read the analysis here: https://lnkd.in/dJdUmgGv   And, as always, please share your thoughts. I’d love to read your ideas on how we can collectively ensure that patients receive the highest quality of in-hospital care.   #PatientCare #QualityImprovement #HealthInsights #Readmissions  

Empathy in Service: The Heart of Patient Engagement in Hospitals/Clinics Empathy isn’t just a soft skill, it’s a fundamental element that transforms the patient experience. In hospitals and clinics, showing empathy in every interaction builds trust, strengthens relationships, and enhances engagement. Here’s how empathy in service makes a difference: Building Trust and Comfort: When healthcare providers listen with empathy and show genuine concern, patients feel more comfortable, fostering a deeper sense of trust in the hospital or clinic. Reducing Patient Anxiety: Healthcare can be overwhelming, but empathetic care helps ease patient fears and anxieties, leading to a more relaxed and positive care experience. Improving Communication: Patients who feel understood are more likely to communicate openly with their healthcare team, which leads to better diagnosis, treatment, and overall engagement. Creating Loyal Patients: Empathy creates emotional connections. Patients who feel cared for on a personal level are more likely to return to the same hospital or clinic and recommend its services to others. Enhancing the Patient Experience: Empathy elevates the entire patient journey, from diagnosis to treatment and follow-up. It shows patients that their healthcare provider is focused on them as individuals, not just as cases. Empathy is not just about being kind, it’s about understanding and addressing the emotional needs of patients. Hospitals and clinics that prioritize empathy in their service create deeper engagement, better outcomes, and stronger reputations. #EmpathyInService #PatientEngagement #HospitalReputation #ClinicReputation #PatientSatisfaction #HealthcareExcellence #bevproductive #hospitune

The upcoming webinar titled “Evolving Patient Care: Embracing a Person-Centered Approach” on March 26th will focus on enhancing patient care by adopting a holistic approach that prioritizes the individual needs of patients. The session aims to: Identify key aspects of patient-centric care. Provide actionable advice for practical application. Examine the impact of such care on patient satisfaction and clinical results. This webinar is intended for healthcare professionals across various roles, offering insights and resources to improve the overall patient care experience. #healthcare #patientcare #prognocis

How to Leverage Urgent Care Reviews to Attract More Patients

Discover how to move beyond traditional treatment models to create exceptional patient experiences. Join our webinar, "Evolving Patient Care: Embracing a Person-Centered Approach," on March 26th, 2024. This session delves into the key elements of patient-centered care, equips you with practical implementation tips, and showcases how this approach leads to happier patients and improved clinical outcomes. Register now and transform your approach to patient care:  https://buff.ly/3v7bY3y #valuebasedcare #patientcenteredcare #prognocis #healthcareIT

🔷️ patient satisfaction is an indicator of how well the patient is being treated at your medical practice. The “how well” refers not only to the quality of care but also to how happy a patient is with the treatment he or she received. It is a measure of care quality and gives healthcare providers valuable insights into various aspects of healthcare. 🔷️ Improving patient satisfaction has become one of the primary goals for a lot of healthcare providers. The reason is simple: patient satisfaction level is directly linked to key success metrics for hospitals and individual healthcare providers. Patient satisfaction impacts clinical outcomes, patient retention 👌👌 🔷️ 8 Essential Elements of Patient Satisfaction below :- 👇 #patientexperience #patientcare #patientcenteredcare #patientengagement #healthcareimprovement #satisfaction

How to Leverage Urgent Care Reviews to Attract More Patients

Patient feedback #healthcare providers, we strive to offer the best possible care and treatment to our patients. Patient feedback is an essential tool that helps us understand their experiences and improve the quality of our services. Patient feedback can provide valuable insights into various aspects of their experience, such as the appointment booking process, waiting time, interactions with doctors and other medical staff, cleanliness of the healthcare facility, medical care facilities, diagnosis, treatment, patient safety, billing processes, and availability of medicines. At our healthcare center, we value patient feedback and use it to identify areas for improvement, address issues that patients may face, and enhance the overall experience of our patients. We encourage our patients to share their feedback with us to help us serve them better. #PatientFeedback #QualityHealthcare #PatientExperience #HealthcareServices #HealthcareQuality #PatientOpinions #HealthcareFeedback