Cliff Drysdale Tennis’ Post

Is guest experience personalization a brilliant solution or a complex challenge? 🤔 Uncover the nuanced world of personalization in our insightful infographic. We explore the advantages, challenges, and provide practical tips to transform each guest's stay into a uniquely tailored and memorable journey #personalization #hotel

Welcome to Day 5, the final day of our Spa & Resort Challenge! Reflect, celebrate, innovate: spa & resort industry journey. What were your highlights? What did you learn? Share your thoughts on the future of the industry! Join the conversation below! #sparesortchallenge

The May issue of The Hotel Magazine has just hit the digital shelves! In our latest feature, delve into an enlightening 4-page spread where Greg Marshall explores the intersection of technology, personalised care, and online discretion. Discover how innovative solutions like the suite of Hoteza products are revolutionising guest experiences and seamlessly harmonising the balance between tailored service and digital privacy. 🌟 Don't miss out on this insightful read! Dive into the May issue now: https://lnkd.in/eKpkiuzP #hospitalityinnovation #guestexperience #technologytrends #hotelindustry #hoteltechnology

What does the hotel of the future look like? This short video by McKinsey & Company is packed with thought-provoking insights - from the opportunity to use data and technology for convenience and customization to the need for unique experiences to suit a new generation of travelers. #HospitalityIndustry #LuxuryHotels #HospitalityTech

Under the Lights of Hotel Camiral - 5* Hotel at PGA Catalunya Resort: A Gratitude to Hospitality In the whirlwind pace of our lives, there are moments when we pause at flashes of #hospitality that leave a lasting impression. Recently, the doors of Hotel Camiral opened for us, the MICE-Walkers (Roberta Lara Mibelli, Marta Budet i Jofra, Carolien V. Kroon, Sara Zamana, Raquel Consul) 5 passionate individuals in the world of events. The immaculate surroundings and meticulous attention to detail reminded us why excellence is the hallmark of this establishment. For us, whose hearts beat to the rhythm of #eventplanning, Camiral revealed itself as the perfect stage. The flexibility of its spaces and the willingness of the staff to adapt to our needs made every corner a blank canvas for our future ideas. A special thanks to Mireia Frigola Ramos, whose professionalism and dedication transformed our visions into a seamless and effortless reality. In the fleeting span of 24 hours, it not only welcomed us but also hinted at all the elements necessary to host our upcoming events. In an anecdote that resonated with the complexity of our world, the "breakfast" moment became a microcosm of divergent expectations and perceptions. For some, it was a sweet awakening of #culinarydelights, while for others, a slight disappointment in not finding everything anticipated. What happens when we place expectations on the unknown? This episode, as trivial as it is significant, reflects the very essence of our work in the #worldofevents. Every day, we embark on the task of preparing experiences, carefully tending to each detail. However, as we learned at the breakfast table, we can't always foresee individual expectations. Each person is a #uniqueuniverse, and our own projections may clash with diverse realities. So, even as we strive for overall satisfaction, we acknowledge that not everyone will always feel fully content. Does this mean we have failed in our work? Certainly not. Our work is an art of balance, a dance between the diversity of preferences and excellence in execution. This is the nature of #eventmanagement—not a failure but an intrinsic reality. Total perfection is a myth, but excellence persists in our #dedication to surpass expectations and learn from each experience. A valuable lesson: in the diversity of expectations, we find opportunities to grow, adapt, and, above all, refine our art. Gracias Mireia Frigola Ramos Gracias Hotel Camiral - 5* Hotel at PGA Catalunya Resort #events #eventsprofs #hotels #eventmanagement #sustainability

The Swedish word lagom refers to the feeling of balance — of something being just right. That’s the feeling you want to evoke in all aspects of your guest experience. One of the best ways to give your guests that balance and serenity? Offer nature and wellness-focused experiences. Here are five ways humans interact with nature to boost well-being, plus tips for how hotels and resorts can support and enhance those experiences. https://lnkd.in/eCAsGinJ

I've always said that your website should serve as your hardest working sales & marketing person (24/7). GuestChat is a customized chat tool that not only answers guests questions with photos and other FAQs (saving time and money), but it serves up analytics to the hotels that give them insights into booking windows, direct booking activities, and much more. #GAIN #hospitalitytechnology

I still remember how ‘The Vible’ came to be, back in 2017. 😀 And while a lot has changed in the business since then, The Vible continues to be a cornerstone of our success. It has gone through several iterations, and is constantly evolving, Which I think is the beauty of it. Find out what The Vible is, and the story behind it in this video 👇 Have you ever created something similar? Tell me about it in the comments. #Hospitality #Hotels #Innovation

Transforming a guest's stay from ordinary to extraordinary is no easy feat in the competitive hotel industry. But what if the magic wand was a play button? 🎥 Here's how video content is revolutionizing the guest experience: 🔹 Dive into Virtual Tours: Envision stays with tours of lavish rooms, enticing amenities, and local attractions. 🔹 Hear it from the Guests: Video testimonials echo genuine experiences, building trust and showing the real essence of your hospitality. 🔹 Accessibility Matters: Inclusivity in video tours ensures everyone feels welcome. Crafting an unforgettable guest experience starts long before they check in. With videos, you're not just showcasing your hotel—you're sharing an experience. 🔗 Explore the full article in the comments for a deeper insight! #HotelExperience #VideoEngagement #HospitalityRevolution