Cloudalyze’s Post

"En vazhi, thani vazhi." (My way is a unique way.) This iconic Rajinikanth dialogue perfectly captures the essence of effective Account Management. In a world where new acquisitions come with promises, the real challenge lies in keeping those promises to ensure renewals. As an account manager, forging your unique path means: - Understanding Clients Deeply: Every client is different. Tailoring your approach to their specific needs and goals is crucial. - Delivering Consistently: It's not just about making promises but ensuring they are kept, building trust and loyalty over time. - Being Proactive: Anticipating issues before they become problems and offering solutions that keep clients satisfied and engaged. Remember, a unique and dedicated approach in account management leads to long-lasting relationships and success. Keep your promises, and clients will stay with you for the long haul. #AccountManagement #ClientSuccess #Rajinikanth #BusinessLeadership #ClientRetention

💡 Why did the Client Success Manager bring a ladder to work? 🫤 🤔 #ClientSuccessHumor #CSMLife #Expectations Because they heard the client's expectations were sky-high and they wanted to deliver results at the next level! 🌐🙇♀️ 👏 On a serious note, navigating client escalations can sometimes feel like walking on a tightrope. Here's a valuable lesson from the laughter: in the life of a Client Success Manager, it's crucial not to take things personally during client escalations. 🚀 As leaders in client success, we're the bridge between our clients and the solutions they seek. During escalations, emotions can run high, and frustrations might be directed our way. The key is to remember it's not about us but about resolving challenges collaboratively. 🤝🥰 💡 Importantly, not taking things personally is a superpower. It allows us to maintain focus on finding solutions, fostering positive client relations, and ultimately, ensuring their success. In the grand scheme of things, a tough day with a client is just a stepping stone toward a stronger partnership. Let's embrace the humor in our daily challenges, support our teams, and remind ourselves that laughter is indeed the best medicine, especially in the unpredictable world of client success! 🤝🌈 #ClientSuccessLeadership #CSMInsights #HumorInCSM #ResilienceInCSM🤔

Came out of a very satisfying late evening meeting with this thought reverberating inside me. Service delivery must be a symphony, with execution requiring a precise blend of elements— team engagement, client VOC, Management expectations, change management, transformation, continuous improvement, metrics & dashboards, contribution margin and contract adherence. Just like in a symphony, if one element is off, the entire delivery experience becomes discordant. Achieving excellence means orchestrating these components seamlessly. Achieve this and you are a top notch Service delivery practitioner. 😊 Has been my experience over the years... do you see any similarities? #ServiceDelivery #OperationsExcellence

This is a very relevant and timely article by Timothy Mannah of Vivanti Consulting. I caught myself on the following thoughts reading it: - 1️⃣ Who is the Master of Your Fate? You are. By engaging professional folks like consultants, we should not forget who is ultimately accountable for the decisions and for the success of the engagement for our business. 2️⃣ Discuss Exit in clear terms. Call it Success criteria, it's healthy to set clear expectations for the benefits of getting best benefits. I always ask "What's our Exit?". Good professionals respect that very much. The best ones ask you that themselves. 3️⃣ Give it Your Time. Engaging consultants is not the same as delegation. These are the people who you are paying for their experience. So, to get the most out of them you need to put effort into getting the best out of them for yourself. And, who knows what is the best for you? You. Having said that, with the consultative techniques, showcases, pro-active engagement good consultants will try to guide you, but it's still you who needs to be there to take the most out of it. You just need to be there and give it your time. If you need help with this, please feel free to reach out to us at Vivanti Consulting, we provide the best customer-centric consultant-led advisory and professional services to help you get the most value from such engagements. #consulting #consultancy #accountability #value #customercentric #consultantled #vivanti #advisory #integrity #collaboration #accountability #respect #excellence

Dive into clarity with Cella's RACI Workshop! Our consulting team leverages the RACI method (Responsible, accountable, Consultable, and informed) to untangle roles and responsibilities in critical activities. Let us guide you in assigning the right level of responsibility at every crossroads. Contact me today to learn more! #RACIWorkshop #Consulting #Cella #RandstadDigital

From Expert to Trusted Advisor: Navigating the Client Engagement Ladder As we ascend the client advisory ladder, the roles we play evolve beyond mere technical expertise or functional knowledge. We embark on a transformative journey, shedding the skin of "Expert" and embracing the mantle of Trusted Visionary Advisor. This requires a strategic shift in mindset and approach, where we navigate several crossroads to unlock doors not just to projects, but to impactful partnerships and lasting client relationships. This snapshot of the roadmap summarizes the key roles we play, defines what we must excel at in each, and charts the course for continuous growth. Let it be your guide to unlocking impactful client engagements and solidifying your position as an indispensable advisor. For a brief read: Six Essential Roles You Should Play with Client Executives - Andrew Sobel https://lnkd.in/g29_2EbC

"Governance starts and ends with people..." Why do barriers arise in effective governance, and once spotted, how can we overcome them? Here's some shared wisdom of the APM Governance Interest Network, as they tackle these questions and more. Find the insights here: https://lnkd.in/eFM7iSMA #projectmanagement #ExtraordinaryPM #Governances #Target

Have you ever had this challenging client with "No" as their motto for every discussion, call, email, and every proposed solution? There's nothing called "Worst Client Ever", on the contrary, "Challenging Clients" do us good in providing opportunities to grow and upskill our expertise. Let me share this quick story with you. I once had an enterprise client with a high profile whose favorite word was "No". Every idea presented was met with a resounding rejection, every #solution proposed was swiftly dismissed. This client was talented and creative with their #rejection responses; "we don't need this at the moment", "the executive committee won't approve this", "we don't have the budget", "we're cutting budgets", "we don't see the value in this", "we're currently undergoing restructuring, this can wait", "now is not the time for this", and more. Despite this #challenge, the team and I persisted and refined our approach to each rejection. Slowly but surely, we uncovered the key to unlocking the client's "No" fortress which eventually lead to the possibility to carrying the conversation forward and receiving a "Yes" in most cases. ✏ Have you had a similar client and challenge? ✏ How do you usually handle client challenges? ✏ What's your strategy to overcoming client's challenges? Share your thoughts, stories, and expertise in the comments section and stay tuned for tomorrow's post on overcoming client's challenges! #CSJouni #CSJourney #CSM #ClientSuccess #ClientSuccessManagement #Challenges

Congratulations if you have recently won a tender! This achievement marks the beginning of an exciting journey filled with opportunities. To ensure a successful outcome, follow these key steps: Firstly, regularly monitor your progress and make sure you are meeting any key performance indicators (KPIs). Adjust your strategy as needed to meet the contract (which you have read!!). Continuous quality assurance provides insights for improvement and future opportunities. Next, stay committed and flexible throughout the implementation process. Be prepared to adapt to unforeseen circumstances, overcome obstacles, and learn from setbacks. Your determination and resilience are vital for the contract’s long-term success. Winning the tender is just the start. By understanding guidelines, developing a detailed plan, building a support network, effective communication, progress monitoring, and maintaining commitment and flexibility, you can turn your new contract into a remarkable success. Best of luck! 🌟🚀 #TenderSuccess #ProjectImplementation