CloudForged’s Post

Bob always makes the complex simple, quickly

The #AgentWars are breaking out all over. In these early days, we see at least seven of the #CloudWars Top 10 companies jumping into this red-hot new market, with Oracle, Salesforce, Google Cloud, ServiceNow, and Workday leading the charge. Watch Cloud Wars Minute via Acceleration Economy: https://lnkd.in/ee2QYekN

Think of an AI Agent as a digital worker.

𝑨𝒈𝒆𝒏𝒕𝒔 𝒂𝒓𝒆 𝒕𝒉𝒆 𝒏𝒆𝒙𝒕 𝒃𝒊𝒈 𝒕𝒉𝒊𝒏𝒈, 𝒂𝒏𝒅 𝒕𝒉𝒆 𝒃𝒊𝒈𝒈𝒆𝒔𝒕 𝒘𝒊𝒏𝒏𝒆𝒓𝒔 𝒐𝒇 𝒕𝒉𝒊𝒔 𝒆𝒗𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝒂𝒓𝒆 𝒕𝒉𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔. 🚀 Bob Evans ranks 🏆 Salesforce as tied for the #1 leader 🏆 in this early and pivotal phase of agent technology. There's much more to come, and it's exciting to see Salesforce already dominating this key stage. #agentforce #salesforce #agents

These #agents remind me of the late 70s 👨🎤, my first coding "attempt" on an Apple II 🍎! Picture this: a room full of math whizzes 🤓, our school's new (and VERY expensive!) computer lab, and a teacher who tasked us with printing a Sinus curve. Marc, the lone non-math enthusiast, who had missed the first two lessons, confidently typed "PRINT Sinus" 🤪. Let's just say my classmates got a good laugh 😂, and I learned a valuable lesson about the complexities of code. But times have changed! ✨ AI agents are now making those "magic computer" dreams a reality. 🚀 No more complicated formulas needed – these agents understand our intent and do the heavy lifting for us. 💪 Bob Evans' #AgentWars 🔥 has me thinking about this evolution. It's a tech showdown with giants like Oracle, Salesforce, and Google vying for dominance. Who will win? 🤔 More importantly, how will these AI agents further revolutionize how we interact with technology? The future is exciting! BUT: did it really take 45 years to get there? 🤩 #AI #Innovation #NoCode

Is your cloud #transformation #journey stalled by #operational hurdles? Our client faced similar #challenges, including fragmented systems, limited #scalability, and lack of transparency. By leveraging the power of ServiceNow, we helped them overcome these obstacles and achieve significant results. Discover how we: - Unified their operations with a centralized platform - Enhanced scalability and accessibility through #cloud-based services - Improved transparency across #customer purchases and service offerings Download our case study to learn more about how our #innovative solutions can help your business achieve #success. https://lnkd.in/d26GUsD7

🔄 Changing your Salesforce or Experience Cloud domain name? Worried it might mess up your configurations? Don’t stress—it doesn’t! 🙌 I just uploaded a video where I walk through the effects of changing your domain and how it impacts your Experience Cloud site. I’ll show you what to look out for and how to ensure a smooth transition. If a domain name update is in your future, you don’t want to miss this! Check out the link in the comments for the full video. 🎥 Thanks for requesting this Tabassum Hasnain #Salesforce #ExperienceCloud #SalesforceAdmin #Trailblazer #SalesforceTips

I love Cloud Wars (Acceleration Economy) and have followed for two years now. This post focused on AI agents and their adoption by the big guys - the hyperscalars. I believe the future will be base enterprise software plus agents; yes, I will a call it a prediction. I believe a lot of future value will be locked into agents that require a new/expansion subscription. The easiest way to monetize a platform is with AI agents especially if you have a large installed base. Additionally, the future is going to be populated with many 3rd party agents that work across platforms and compete against the platform vendors to deliver value to many different roles. For those who can't afford one of everything or who despise clutter and ineffiency, I offer this guidance. Look to 3rd party agents for multi-platform insights, guidance and processes. Example, sellers need data points from Linkedin, CRM, Marketing tools, websites, etc. Third party agents will likely deliver more value than agents built by your CRM vendor. Part of this value is going to be their unique point of view about improving seller efficiency and speeding access to valueable data insights. So when adopting platform-based AI agents, consider your adoption of the platform. Is it your sole source of truth? Have you integrated the platform with auxiliary and supporting systems? Do you have a process to ensure data cleanliness? Then use the platform agent. If you have multiple internal and external trusted data sources, lack integration between data sources, have multiple or inconsistent processes, then look to a 3rd party agent to normalize, align and unify interactions and process steps. In complex situations like this, 3rd party agents can save significant time and cost. Key takeaways: 1. Agents are coming. Get ready 2. Clean the data in your platforms. No agent will work well on dirty or missing data. 3. Look to 3rd party agents when you align with their point of view and they unify your disparate systems and data sources. 4. Look to Freeiums offers by startups for game changing results. Don't source solely from the platform vendors. Recent AI startups are offering great deals to early adopters. Don't discount them just because you have a platform from a hyperscalar. Do assume the big platform vendors are not going to be left behind in the AI agent wars. Be careful of lock-in with any vendor. The future is murky and there will be surprising and predictable winners in the coming months.

With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts. #Salesforce #DataCloud #MarketingCloud

With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts. #salesforce #salesforcecommunity #servicecloud #einstein #datacloud #mulesoft #trailblazers