COBE ’s Post

#CustomerExperience is evolving rapidly! 🚀 #ESLTechnology is revolutionising the way we shop, ensuring a smoother journey for customers. From hassle-free price comparison to seamless in-store navigation, ESLs play a crucial role! With ESLs, customers can easily compare prices across products and make informed decisions without any confusion. Gone are the days of manually scanning labels! Additionally, these smart tags enhance in-store navigation by providing real-time product information and location updates. No more wandering around searching for that one item on your list! Retailers benefit too – dynamic pricing becomes simpler while updates and promotions reach consumers instantly. The overall shopping experience gets elevated! How has ESL technology enhanced your own customer experience? Share your thoughts below! #EnhancingCX #DigitalTransformation #SmartTags#RetailTech #Innovation

I’m in my second month here Flowcode and I couldn’t be happier, the future looks bright.  I’ve been asked quite a few times…”why did you join Flowcode?”  The answer I’ve given is straightforward, it’s an opportunity to build again, I love a good challenge, the team is amazing, our product is well positioned and GS1.  Happy to give the details on the first four but thought I would do a post about the fifth bullet, GS1, as it is new to me as well.   There is an industry effort, led by GS1 that will switch the ubiquitous 1D barcodes over to 2D QR codes in 2027.  Barcode has been around since the 1940s, while QR codes only came on the scene in the 1990s, iOS/Android made QR scanning a default in 2017 and since the pandemic everyone knows how to use them.   Flowcode has been providing an industry leading solution since our inception.  There are a ton of use cases for QR codes from capturing marketing intent, mobile app downloads, sweepstakes, adding a CTA on videos, stadium jumbotrons, managing product supply chain, connecting to wifi, financial payments etc etc etc.  The more you look, the more you will see QR codes and this will continue to increase as they show up on packaging.  The The Wall Street Journal recently profiled the transition in their CIO Journal: https://lnkd.in/ghabMCWR At Flowcode, we have a ton of use cases that can help brands connect to their fans.  We think IRL is a missed opportunity, an overlooked channel opportunity for thousands of brands.  While most of the technology world races off to pursue the latest AI technology, our IRL experiences create a magical connection between consumers and the brands they love.  It is all done in a privacy compliant way and the data shows high intent with no fraud as no one is scanning QR code on accident.   Our technology is GS1 Digital Link enabled and we believe there’s a HUGE opportunity for brands to connect supply chain with their marketing and sales channels.  We’ve seen our CPG customers drive results as we enable them to adjust the user experience post-scan from the same printed codes, this allows  teams to quickly respond to market trends, drive engagement and repeat purchase all using Flowcode.  For more information, feel free to reach out  to me or visit our page: https://lnkd.in/gP5incsn #GS1 #QR #Flowcode

In today’s fast-paced retail world, staying connected with customers 24/7 is critical. We’ve helped leading #retail brands shift to digital messaging, improving customer service and efficiency. 📈 The results? A 130% increase in customer interactions in just the first month! By replacing night-shift agents with AI-powered bots, our clients reduce costs while maintaining top-tier service. One retailer was initially hesitant about transitioning, but with our proven track record of several implementations, we guided them seamlessly—and their operations have never been more efficient. If you’re ready to transform your customer service with the latest digital tools, let’s talk! 💡 Follow OutPLEX to learn more! #RetailSuccess #DigitalMessaging #OutPLEX #CustomerExperience #Customerservice

Looking forward to GROW: F&B in a couple of weeks and interviewing several eCommerce experts in this area. This will include discussing all things customer care with 💬 Stephen Jones & a deep dive into how DigitalGenius have harnessed AI to create personalised, empathetic experiences to create trust between you and your customer. Let me know if you're coming or would like a ticket, there are still a couple left at the moment 😊

Dear Partners, join us for a webinar to see how integrating AI with Business Central can bring tremendous value to your customers. 🚀 We'll demonstrate how our apps can enhance financial statement accuracy, reduce customer churn, and optimize inventory management, and you'll discover the substantial benefits of partnering with us! 🤝 🎁 Special Offer: Three attendees will win exclusive Starbucks rewards! Make sure you’re registered and present to qualify. Registration link in the comment below. ⬇ #AnalyticsWithCourage #MSPartner #Dynamics365BusinessCentral #msdyn365bc

ℹ Customer engagement is essential for businesses at every stage. However, the currently available services (Braze, Clevertap, etc.) have two problems: - In specific industries that have strict compliance requirements or due to government regulations, customer personal information can't leave the company's database or data warehouse. This means these tools can't be used, leaving these businesses in a tough spot for customer engagement. - Freemium B2C, e-commerce, or marketplace businesses typically have many customers. Due to the pricing policy of traditional tools, engaging with over a million customers will lead to excessively high costs. 💡 Enter castled.io, a warehouse-native customer engagement platform. Castled.io emerged from #YC2022. Its founder, Arun Thulasidharan, is revolutionizing customer engagement by creating a product that directly taps into a business's data warehouse. 🚀 This way, sensitive personal information stays on the business's side while costs can be kept very low.

🧠 The latest on XP²: How to Deliver a Less Frustrating Online Shopping Experience 🛍️ In this article, Lior Delouya, Product Manager at Dynamic Yield by Mastercard, outlines the universal problem of decision fatigue and how retailers can use AI-powered personalization tools to overcome it. 🔗 Read the article to learn more 👉 https://lnkd.in/d_cVxz9w 

Customer Feedback is your company's most valuable dataset to drive product growth and very few teams are able to harness the power of this dataset to such stunning outcomes, as Boll & Branch has been. Some highlights - 1. Enterpret enabled Boll & Branch to achieve 20% growth during the holiday season by analyzing feedback from spending behaviors from previous holiday season, allowing the team to fine-tune promotions to reduce confusion and incentivize larger purchases. 2. Utilizing Enterpret for feedback analysis on their returns system allowed Boll & Branch to optimize returns, enhancing customer experience and eventually retaining 20% of return revenue! 3. Going forward - by connecting unified customer feedback to revenue impact, Boll & Branch is using Enterpret to build a loyalty program by building a deeper relationship with it's highest spending customers. Massive kudos to Matheson Kuo, Anna Esrov and the entire Boll & Branch team for setting the tone for what it means for best in class e-commerce companies to leverage AI to drive powerful business outcomes. https://lnkd.in/gdiing-S

Can e-commerce platforms evade customer responsibility? Dive into our latest Tech This Week episode for an in-depth look.

We talk so much about employee productivity… it’s time to think critically about customer productivity.    Shopping in-store is harder than ever given the rapid adoption of display only items and locking showcases, and the reduction in labour makes it almost impossible for customers to find help.     If a customer can’t put an item in their cart due to friction, provide them the means to request it digitally or request associate help (They are more than happy to engage if it means a better, FASTER transactional experience - take self-checkout for example!).    Check out our patented BISPUN methodology here: https://lnkd.in/dGev276n