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In an effort to reposition its customer and digital technologies around a more effective, user-friendly service, Northern Ireland Water turned to technology experts, Codec. The objective for Codec was to develop and implement a digital services solution that could deliver innovative self-service tools across a wide range of channels and devices, streamlining and automating the organisation’s core customer-facing processes. Bringing together Microsoft Power Platform and Dynamics 365 as the foundation components, Codec was able to transition many of NI Water’s core service offerings to a digital workflow. A wide range of supporting features, including online application forms and a secure payments process were incorporated to maximise the value and efficiency of the self-service platform. Des Nevin, Director of Customer and Operations at NI Water said: “Working in partnership with Codec, we’ve been able to use cutting-edge technology to provide an intuitive online customer process. Codec’s solution has also helped us to reduce waste and is part of our wider plans to help build a faster, cleaner, and greener society.” Take a closer look at the project here: https://bit.ly/3UgpYjM #powerplatform #dynamics365 #digitaltransformation Stephanie Conville, Tom McArdle, Brian Illand

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