Cognigy’s Post

Utility companies are finding practical solutions to reduce customer ticket volume and manage seasonal call surges by leveraging conversational AI, such as chatbots. These AI solutions provide 24/7 customer support, a significant advantage for utilities. Discover why embracing chatbot solutions is a smart move for utilities: Learn More: https://hubs.ly/Q02vy6xF0 #rSTARTechnologies #AISolutions #UtilityCompanies

Imagine a world where advanced AI powers 80% of customer service teams. Well, it's closer than you think! Gartner predicts that by 2025, a staggering 80% of customer service and support squads will deploy generative AI technology. But why is this significant? Let's first understand the impact of AI on customer service. AI can automate repetitive tasks, allowing agents to focus on more complex issues. This leads to improved efficiency and a superior customer experience. Now, consider generative AI. It takes this a step further. It doesn't just follow pre-configured rules. Instead, it learns from experience and creates responses based on its vast knowledge base. Imagine contacting a helpline and receiving instant, accurate and personalised advice, no matter the complexity of your issue. It's not just a dream - it's the future. And this future is not far. How do you feel about this? Is it an exaggeration? Find out more at https://lnkd.in/dQV2e86M Read the repost here: https://lnkd.in/eazX7Hrg #customersupport #generativeai #genai #brandavatar 3digitalpeople #digitalhumans

88% of customer contact and CX functions are exploring the use of generative AI to improve the CX and EX. And about half (48%) of organizations have incorporated generative AI in their self-service channels. Creating a frictionless CX, increasing adoption of self-service and integrating generative AI technologies are the top, most urgent priorities for customers contact leaders in 2024-2025. Check out the link in the comments for the full 2024 - 2025 Customer Contact Executive Benchmarking Report! #CMPResearch #GenerativeAI #SelfService #CustomerContact

Exploring Generative AI to enhance your customer experience but not sure where to start? Stay informed with answers to the top GenAI essentials that CX leaders need to succeed. Get the Forrester report here >> https://okt.to/5d4vNf #CustomerExperience #ArtificialIntelligence #GenAI

🌟 Dive into the world of transforming CX with Technology & AI as the game-changers! Join our live webinar on "Humanizing the Digital 2.0 – AI at the Core" on Wednesday, 28th February 2024, at 9:30 PM IST \| 12:00 PM EST \| 9:00 AM PST. 📅 Don't miss this 1-hour discussion covering: *Enabling a technology ecosystem with AI at the core for enhanced CX *Breaking silos with AI for 'Hyper-Personalized Experiences' *De-risking operations with AI *Augmenting regular agents into Super Agents with Gen-AI *Improving efficiencies through automation *Cost-saving strategies without compromising CX *Maintaining a Human + AI balance for top-notch customer experiences Featuring -- Sandeep Arora, Praveer Chadha, and DB Banerjee. #CX #CustomerExperience #AI #GenAI #Webinar #TechRevolution #DigitalTransformation #TeamDatamatics#DeepinDigital

To improve the experience for customers, companies are prioritizing the use of AI, automation, and a customer-focused mindset. A recent report shows that 46% of CX decision-makers are implementing generative AI and speech-to-text-real-time agent assist solutions. While investing in technology is essential, creating a positive employee experience and fostering a customer-centric culture are also crucial. #iworkforComcast #CustomerExperience #GenerativeAI #ArtificialIntelligence https://lnkd.in/gs2w66di

Want to deploy Generative AI for customer service, but unsure of how to start? Conversational AI vendors like Amelia help enterprises safely leverage the power of LLMs for customer-facing use cases. For more insights, read this Gartner® report: https://hubs.li/Q02BPgt80

How can you elevate CX to new heights with AI? Omer Minkara, Aberdeen Strategy & Research, and I will discuss smart tactics to maximize the benefits of AI and show real results. Register here >> https://okt.to/R8J5t1 #CustomerExperience #ArtificialIntelligence #Webinar

Want to deploy Generative AI for customer service, but unsure of how to start? Conversational AI vendors like Amelia help enterprises safely leverage the power of LLMs for customer-facing use cases. For more insights, read this Gartner® report: https://hubs.li/Q02BQMvj0