☀️ Summer is here, and while we all love traveling and soaking up the sun, AI Agents are supporting operations to keep up with the season's demands. 🌴 Frontier Airlines talks about how asynchronous chat allows the support agents to handle multiple conversations simultaneously, supported by their AI colleagues leading to increased efficiency and significant cost savings. 💼📈 "Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. It manages multiple chat conversations at once, allowing us to handle the challenges of annual growth and operational fluctuations with ease.” 📊🚀" says Leonardo Declich, Director of CX Transformation at Frontier Airlines Read the full story of how an AI Agent is transforming customer experiences at Frontier Airlines here: https://hubs.la/Q02GdFnZ0 #CX #Efficiency #Conversational AI #BusinessGrowth #travel #airlines
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Gil Rosen, our CMO, had some powerful discussions with CMOs about the future of #GenAI in #telco, and how it’s set to transform operations and enhance customer experiences. Mauricio Ramos from Latam Airlines also shared some great thoughts on how #AI is becoming central to so many industries, including aviation, highlighting its potential to drive efficiency and improve customer satisfaction. These kinds of conversations really show how committed we are to pushing boundaries and exploring what’s next in telecom. Exciting times ahead! #Amdocs #Innovation #CustomerExperience #LatamAirlines
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Could we see a return to the golden ✨ age of travel? That's the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don't just require impressively engineered aircraft, however - CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience - check out the on-demand webinar to learn how to: ✈️Bring employees and conversational AI together in your customers' channel of choice ✈️Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CustomerExperience #AI #CustomerJourney
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#Five9 AI helps Alaska Airlines lower operating costs and enhance productivity in their contact centers, enabling them to deliver an exceptional guest and employee experience. ✈️ Hear them tell their story: #AI #CX #CustomerSuccess #YouSaidIt
You Said It | Alaska Airlines and Five9
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#Five9 AI helps Alaska Airlines lower operating costs and enhance productivity in their contact centers, enabling them to deliver an exceptional guest and employee experience. ✈️ Hear them tell their story: #AI #CX #CustomerSuccess #YouSaidIt
You Said It | Alaska Airlines and Five9
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LinkedIn Top Voice'24 | Driving Innovation in Food Traceability, Supply Chain, FMCG & Sustainability with Blockchain & AI
Our client is a competitive #airline industry, where staying ahead requires relentless innovation. Their digital transformation journey serves as a testament to success, utilizing AI and ML to revolutionize operations, elevate customer experiences, and propel business expansion. Challenges Faced: ->Operational Inefficiencies: Manual processes and #siloed systems led to inefficiencies in flight scheduling, maintenance, and crew management. ->Customer Expectations: Rising #customer expectations for personalized experiences and real-time communication placed pressure on the airline to deliver seamless service. Data Overload: With vast amounts of #data generated daily from various sources, extracting actionable #insights proved challenging. Solutions Provided: ->Predictive Maintenance: By implementing #AI-driven predictive maintenance models, we anticipated mechanical issues before they occurred, reducing downtime and improving fleet reliability. ->Dynamic Pricing: ML #algorithms were deployed to analyze market demand and competitor pricing in real-time, enabling the airline to optimize pricing strategies and maximize #revenue. ->Personalized Customer Service: AI-powered #chatbots and #virtualassistants were introduced to provide personalized recommendations, handle inquiries, and streamline the booking process. Benefits Achieved: ->Improved Operational Efficiency: Predictive maintenance reduced unscheduled maintenance by 20%, leading to a significant decrease in flight delays and cancellations. ->Revenue Optimization: Dynamic pricing algorithms increased revenue by 15% through better pricing strategies and targeted promotions. ->Enhanced Customer Satisfaction: Personalized customer service improved satisfaction scores by 25%, with 30% fewer customer complaints and faster response times. Despite the remarkable success, this digital transformation journey wasn't without its challenges. However, we successfully overcame critical hurdles such as ensuring #dataprivacy and #security, as well as upskilling the workforce. As the industry continues to evolve, leveraging advanced technologies will be essential for airlines to thrive in the digital age. Thank you for taking the time to read! If any of these points align with your current situation, feel free to schedule a one-on-one meeting using the link provided in my bio. :-) Paramount Software Solutions, Inc Farm To Plate Future Food Cast #airline #digitaltransformation #ai #ml #chatbots #virtualassistants #dataprivacy #security #customerexperience
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Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
The Role of Conversational AI and Workforce Automation in the Airline Industry
infl.tv
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Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
The Role of Conversational AI and Workforce Automation in the Airline Industry
infl.tv
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Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
The Role of Conversational AI and Workforce Automation in the Airline Industry
infl.tv
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Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
The Role of Conversational AI and Workforce Automation in the Airline Industry
infl.tv
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Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint
The Role of Conversational AI and Workforce Automation in the Airline Industry
infl.tv
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