Cognigy’s Post

Gil Rosen, our CMO, had some powerful discussions with CMOs about the future of #GenAI in #telco, and how it’s set to transform operations and enhance customer experiences. Mauricio Ramos from Latam Airlines also shared some great thoughts on how #AI is becoming central to so many industries, including aviation, highlighting its potential to drive efficiency and improve customer satisfaction. These kinds of conversations really show how committed we are to pushing boundaries and exploring what’s next in telecom. Exciting times ahead! #Amdocs #Innovation #CustomerExperience #LatamAirlines

Could we see a return to the golden ✨ age of travel? That's the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don't just require impressively engineered aircraft, however - CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience - check out the on-demand webinar to learn how to: ✈️Bring employees and conversational AI together in your customers' channel of choice ✈️Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CustomerExperience #AI #CustomerJourney

#Five9 AI helps Alaska Airlines lower operating costs and enhance productivity in their contact centers, enabling them to deliver an exceptional guest and employee experience. ✈️ Hear them tell their story: #AI #CX #CustomerSuccess #YouSaidIt

#Five9 AI helps Alaska Airlines lower operating costs and enhance productivity in their contact centers, enabling them to deliver an exceptional guest and employee experience. ✈️ Hear them tell their story: #AI #CX #CustomerSuccess #YouSaidIt

Our client is a competitive #airline industry, where staying ahead requires relentless innovation. Their digital transformation journey serves as a testament to success, utilizing AI and ML to revolutionize operations, elevate customer experiences, and propel business expansion. Challenges Faced: ->Operational Inefficiencies: Manual processes and #siloed systems led to inefficiencies in flight scheduling, maintenance, and crew management. ->Customer Expectations: Rising #customer expectations for personalized experiences and real-time communication placed pressure on the airline to deliver seamless service. Data Overload: With vast amounts of #data generated daily from various sources, extracting actionable #insights proved challenging. Solutions Provided: ->Predictive Maintenance: By implementing #AI-driven predictive maintenance models, we anticipated mechanical issues before they occurred, reducing downtime and improving fleet reliability. ->Dynamic Pricing: ML #algorithms were deployed to analyze market demand and competitor pricing in real-time, enabling the airline to optimize pricing strategies and maximize #revenue. ->Personalized Customer Service: AI-powered #chatbots and #virtualassistants were introduced to provide personalized recommendations, handle inquiries, and streamline the booking process. Benefits Achieved: ->Improved Operational Efficiency: Predictive maintenance reduced unscheduled maintenance by 20%, leading to a significant decrease in flight delays and cancellations. ->Revenue Optimization: Dynamic pricing algorithms increased revenue by 15% through better pricing strategies and targeted promotions. ->Enhanced Customer Satisfaction: Personalized customer service improved satisfaction scores by 25%, with 30% fewer customer complaints and faster response times. Despite the remarkable success, this digital transformation journey wasn't without its challenges. However, we successfully overcame critical hurdles such as ensuring #dataprivacy and #security, as well as upskilling the workforce. As the industry continues to evolve, leveraging advanced technologies will be essential for airlines to thrive in the digital age. Thank you for taking the time to read! If any of these points align with your current situation, feel free to schedule a one-on-one meeting using the link provided in my bio. :-) Paramount Software Solutions, Inc Farm To Plate Future Food Cast #airline #digitaltransformation #ai #ml #chatbots #virtualassistants #dataprivacy #security #customerexperience

Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint

Could we see a return to the golden ✨ age of travel? That’s the mission of brand-new airline 🧑✈️ Global Airlines, and their new Airbus A380. Great airline experiences don’t just require impressively engineered aircraft; however, CX covers every part of the customer journey. Verint puts the AI 🤖 in airline customer experience. Check out the on-demand webinar to learn how to: ✈️ Bring employees and conversational AI together in your customers’ channel of choice ✈️ Automate common interactions to deliver customer-centric experiences and increase operational efficiency ✈️ Better orchestrate reactive and proactive engagement by using data Watch the webinar today! #Travel #ConversationalAI #Airlines #CX #CXAutomation #CustomerExperience #AI #CustomerJourney #Verint