Cognigy’s Post

View organization page for Cognigy, graphic

26,783 followers

2mo Edited

Out now: Season 3, episode 2 of Cognigy’s CX Disruptors Series - the AI Impact series! This week we're continuing the discussion with Phillip Dougherty, AI Product Manager at Lippert. Join us as we dive deep into how AI is revolutionizing customer service. Discover how instant access to information enhances customer experiences, the challenges AI helps to solve, and the importance of training customers to use AI effectively. Key Highlights: ⚡ Instant access to information without waiting 🤖 AI's impact on solving volume challenges 💬 New dynamics in customer interactions through AI channels 🎓 The critical role of effective AI customer training Subscribe to the series for more videos here: https://hubs.la/Q02GW0kT0 Join the conversation on the future of contact centers! Share your thoughts on balancing tech and human touch in the comments below! 👇 #CXDisruptors #CustomerExperience #Cognigy #AI #CAI #CX #GenerativeAI

Transcript

Right. I mean, I think people like to throw A at everything right now, but in this case, right, it's absolutely the best solution. Obviously, the 1st way, of course, is that it's instant access to this. Like I said, no waiting. It's always available so customers can get exactly what they need, when they need it. And I think it solves those challenges, especially for the volume. And it also kind of created new challenges, interestingly enough. Of course, we're dealing with customers in a different way now to help service them through this AI channel. And teach the customers how to use it and use it effectively because ultimately, especially in these use cases that we have, it really is the better solution, right? I mean, I think people like to throw A at everything right now. And sometimes it's actually not the best solution. There are other things you could do, but in this case, right, it's absolutely the best solution. And so the new challenge is teaching the customers how to use it effectively. And so that's actually another thing we're aiming at now. But yeah, it's definitely solved the volume issue and the timely timeliness issue of of getting that information. Whenever they need it.

To view or add a comment, sign in

More Relevant Posts

Jay Lewis

Customer Success Manager at Calabrio, Inc.
4mo
Report this post
Are you excited or apprehensive about how AI is reshaping the workforce and customer experiences? Both? Explore the fictions and realities of AI use, and how the rules have changed with one of my favorite friends from the UK, Ed Creasy, Calabrio VP, global presales. Sign up for this informative webinar where he will explore the transformative impact of AI in the contact center and the strategies that can work for you. #AI #contactcenter #calabrio

AI for Workforce Engagement: The Rules of the Game Have Changed

1 Comment
Like Comment
To view or add a comment, sign in
Hussein Zakaria CPTD® - Associate CIPD

Transforming Talent through Innovative Learning Solutions | CIPD L5 Facilitator | CPTD | Leadership Development Coach | Gamification Specialist | Hospitality Expert | Performance Development Expert | ATD Facilitator
10mo
Report this post
Ever wondered how AI is reshaping the customer experience? Here's a glimpse! In today's digital era, AI is not just a buzzword; it's a game-changer in customer service. Here's why: Personalization at Scale: AI algorithms analyze customer data to offer tailored experiences. Efficient Problem Solving: Chatbots and virtual assistants provide quick, 24/7 support. Data-Driven Insights: AI helps in understanding customer behaviors and preferences better. This is just the tip of the iceberg! 🧊 Let's discuss how AI can further innovate in this field. What are your thoughts? 💭 🔍 #AI #CustomerExperience #DigitalInnovation #TechTrends #ArtificialIntelligence #BusinessGrowth #CustomerService #DataAnalytics #Chatbots #Innovation

2 Comments
Like Comment
To view or add a comment, sign in
Mark Pollock

Customer Experience specialist helping organizations implement and execute their Contact Center strategies
2mo
Report this post
How valuable would it be to know exactly how your customers feel during their conversations with your agents? We'd guess quite valuable, and that's why we wanted to share more about Mood Insights, a Talkdesk Interaction Analytics feature. Check it out:
Talkdesk

218,162 followers
2mo

What role does generative AI play in hyper-personalized customer experiences? On day 20 of our 100-day-long AI journey, we're answering that question! Check out this on-demand webinar replay to learn how Mood Insights, a new Talkdesk Interaction Analytics feature, enables agents—and supervisors—to see a caller's sentiment in real-time. Talkdesk Interaction Analytics helps agents understand how their customers are feeling and why, which means you can make proactive, actionable decisions! With Mood Insights, your team is now enabled to capture nuance by automatically capturing the sentiment of your callers at the beginning and end of the call while also identifying what happened during the call to impact sentiment. Watch the full webinar below: https://lnkd.in/gVF-STbf #Video #Webinar #OnDemand #Learning #HyperPersonalization #GenerativeAI #100DaysOfAI
Like Comment
To view or add a comment, sign in
Mark Carey

Retail Specialist at Talkdesk
2mo
Report this post
How valuable would it be to know exactly how your customers feel during their conversations with your agents? We'd guess quite valuable, and that's why we wanted to share more about Mood Insights, a Talkdesk Interaction Analytics feature. Check it out:
Talkdesk

218,162 followers
2mo

What role does generative AI play in hyper-personalized customer experiences? On day 20 of our 100-day-long AI journey, we're answering that question! Check out this on-demand webinar replay to learn how Mood Insights, a new Talkdesk Interaction Analytics feature, enables agents—and supervisors—to see a caller's sentiment in real-time. Talkdesk Interaction Analytics helps agents understand how their customers are feeling and why, which means you can make proactive, actionable decisions! With Mood Insights, your team is now enabled to capture nuance by automatically capturing the sentiment of your callers at the beginning and end of the call while also identifying what happened during the call to impact sentiment. Watch the full webinar below: https://lnkd.in/gVF-STbf #Video #Webinar #OnDemand #Learning #HyperPersonalization #GenerativeAI #100DaysOfAI
Like Comment
To view or add a comment, sign in
Rajeev Sood

Contact Center Guru and Partner Enthusiast
1mo
Report this post
How valuable would it be to know exactly how your customers feel during their conversations with your agents? We'd guess quite valuable, and that's why we wanted to share more about Mood Insights, a Talkdesk Interaction Analytics feature. Check it out:
Talkdesk

218,162 followers
2mo

What role does generative AI play in hyper-personalized customer experiences? On day 20 of our 100-day-long AI journey, we're answering that question! Check out this on-demand webinar replay to learn how Mood Insights, a new Talkdesk Interaction Analytics feature, enables agents—and supervisors—to see a caller's sentiment in real-time. Talkdesk Interaction Analytics helps agents understand how their customers are feeling and why, which means you can make proactive, actionable decisions! With Mood Insights, your team is now enabled to capture nuance by automatically capturing the sentiment of your callers at the beginning and end of the call while also identifying what happened during the call to impact sentiment. Watch the full webinar below: https://lnkd.in/gVF-STbf #Video #Webinar #OnDemand #Learning #HyperPersonalization #GenerativeAI #100DaysOfAI
Like Comment
To view or add a comment, sign in
Jason Barr
1mo
Report this post
How valuable would it be to know exactly how your customers feel during their conversations with your agents? We'd guess quite valuable, and that's why we wanted to share more about Mood Insights, a Talkdesk Interaction Analytics feature. Check it out:
Talkdesk

218,162 followers
2mo

What role does generative AI play in hyper-personalized customer experiences? On day 20 of our 100-day-long AI journey, we're answering that question! Check out this on-demand webinar replay to learn how Mood Insights, a new Talkdesk Interaction Analytics feature, enables agents—and supervisors—to see a caller's sentiment in real-time. Talkdesk Interaction Analytics helps agents understand how their customers are feeling and why, which means you can make proactive, actionable decisions! With Mood Insights, your team is now enabled to capture nuance by automatically capturing the sentiment of your callers at the beginning and end of the call while also identifying what happened during the call to impact sentiment. Watch the full webinar below: https://lnkd.in/gVF-STbf #Video #Webinar #OnDemand #Learning #HyperPersonalization #GenerativeAI #100DaysOfAI
Like Comment
To view or add a comment, sign in
Phillip Swan

I help CEOs reimagine businesses delivering billion-dollar ROI with the power of AI | "the GTM Unleashed guy" | Built for scale
6mo
Report this post
Generative AI is about to transform customer service as we know it completely. 🤖 These hyper-advanced chatbots will become the primary interface for most customer interactions. They'll do it all by engaging in natural conversation, understanding context and intent, and providing personalized support. And many consumers may actually prefer AI to human agents. Always available. Endlessly patient. Deeply knowledgeable. What's not to like? This will dramatically change the role of human service reps. We'll likely see a major shift in the skills and responsibilities of customer service teams. With AI handling routine queries, humans will be elevated to handle more complex, high-value interactions. A new era of AI-powered customer experience is upon us. Is your organization ready? #CustomerExperience #AI #Chatbots #GenerativeAI #Innovation #FutureOfWork #GTMStrategy #GTMEdge → Join my community and subscribe to my GTM Edge newsletter here: https://lnkd.in/gzNvJdmP (source: https://lnkd.in/gAAR6xNV)
Like Comment
To view or add a comment, sign in
Beyondsoft

124,724 followers
2mo Edited
Report this post
AI agents are redefining modern business operations by enhancing efficiency, driving innovation, and elevating customer experiences. In this blog post, Todd Watts from Beyondsoft and TK 👋, CEO of Generative AI Workspace — Jeda.ai., explain how AI agents differ from chatbots and how they can be integrated into your business. Learn about AI agents, ethical considerations, and practical use cases highlighting their transformative potential. Dive into the details and explore how AI agents can shape the future of your business. Read the blog post https://lnkd.in/gZHJpTEh #AI #BusinessTransformation #AIAgents #AIChatbots #Innovation #CIO #ITDecisionMakers #BusinessDecisionMakers #TechInnovation #TechStack #IT #BusinessGrowth #BusinessInnovation #CustomerSuccess

3 Comments
Like Comment
To view or add a comment, sign in
Transform

13,453 followers
7mo
Report this post
There's one week to go until the 9th Customer Experience Conference where our CEO, Emma Robertson will be speaking on a panel discussing the impact & opportunities of AI - don't forget to stop by our stand on the day and introduce yourself. In the meantime, we understand the temptation to dive into AI is huge right now with all the hype, but as that popular song goes...only fools rush in. In this weeks piece we are exploring the detriments of rushed AI implementation. Senior User Researcher Daniel Finnigan, Head of Analysis Michael B., Director of Service Design Dave Jackson and User Researcher Lucy Hutchinson continue the conversation here: https://lnkd.in/dzVUrjEN “We know behaviour change will happen slower than technological change, so starting early with AI puts organisations and more importantly, individuals, in a better place to keep pace with AI change." #CX #CustomerExperience #AI #ArtificialIntelligence #Event
2 Comments
Like Comment
To view or add a comment, sign in
Daniel Finnigan

Leading User Research at LiveScore, Ethnographer
7mo Edited
Report this post
The heart of a strong AI strategy resides in bringing people with you: “We know behaviour change will happen slower than technological change, so starting early with AI puts organisations and more importantly, individuals, in a better place to keep pace with AI change." Hat Tip to: Michael Baines, Dave Jackson and Lucy Hutchinson #ai #strategy #changemanagement #digitaltransformation
Transform

13,453 followers
7mo

There's one week to go until the 9th Customer Experience Conference where our CEO, Emma Robertson will be speaking on a panel discussing the impact & opportunities of AI - don't forget to stop by our stand on the day and introduce yourself. In the meantime, we understand the temptation to dive into AI is huge right now with all the hype, but as that popular song goes...only fools rush in. In this weeks piece we are exploring the detriments of rushed AI implementation. Senior User Researcher Daniel Finnigan, Head of Analysis Michael B., Director of Service Design Dave Jackson and User Researcher Lucy Hutchinson continue the conversation here: https://lnkd.in/dzVUrjEN “We know behaviour change will happen slower than technological change, so starting early with AI puts organisations and more importantly, individuals, in a better place to keep pace with AI change." #CX #CustomerExperience #AI #ArtificialIntelligence #Event
1 Comment
Like Comment
To view or add a comment, sign in

Cognigy

26,783 followers

View Profile Follow

More from this author

Explore topics

翻译：