Cognigy’s Post

🚕Last November, I tried to change my hotel reservation for an upcoming trip to NYC. What I thought was a simple task turned into a marathon of patience (that I tragically lost in). 🤯The nightmare that ensued: - 10+ calls to Booking.com’s customer support and hotel reception - 20+ mins wait each call (we all know the hold music torture) - 5am wake-ups so I can reach the operators during their working hours All to make one tiny change. … and this is why I'm so excited about AI phone agents like Heffron.ai. Imagine a voice agent that: - Answers the phone 24/7 - Speaks in natural language - Provides instant answers - Summaries your reason for calling (so that the person/business you’re reaching knows the purpose of your call) Even if the agent couldn’t solve the issue straightaway, at least I had someone (or some bot) respond to me in natural language. And knowing someone will get the right person to respond to my call just makes the experience MUCH better. 📱 The future of customer support is here, and it speaks fluent human, thanks to #generativeAI. 📍Curious about an AI agent that can answer your phone (with an Aussie accent)? Swing by Heffron.ai booth at SXSW Expo this Wednesday - Friday for a live demo 🤖📞 Adam M. #CustomerService #AI #GenAI #SXSW2024 #SXSW SXSW Sydney

Join us! To our customers and partners who have signed up for the InnoTech 2024, a big thank you for your swift response 😊 To our customers who have been invited and yet to sign up, please do so soon as seats are taken up fast 😅 Looking forward to hosting you soon 🙌 #STEngineering is holding our annual InnoTech Conference 2024 on 3 September at the Sands Expo & Convention Centre, Marina Bay Sands Singapore. The theme for InnoTech 2024 is “AI & Beyond”. From #AI breakthroughs to futuristic technologies, #InnoTech dives deep into the realms of #innovation, #disruption, and limitless possibilities. Join us as we decode the future, connect minds, and pave the way for transformative advancements with two conferences. InnoTech.AI - Explore AI's transformative impact across various fields, from content creation to big data utilisation. Dive into its societal and business implications and envision its future. InnoTech.Healthcare - Discover the potential of digital healthcare technologies, focusing on accessibility and the future of healthcare delivery. Learn how HealthTech and AI innovations can enhance patient-centric care. This is an exclusive, invitation-only event. If you would like to join us, please let me know, and I’ll be happy to extend an invitation. #STEngineering #DigitalSystems #InnoTech2024 #technology #AI

Nach der #Afterhour ist vor der #Afterhour. Weiter geht's mit: AI for Product Development & Business Success 30.4, Auditorium of #weXelerate

It has been a week - we were at #vivatech2024 in Paris. An interview with Markus Neumann. We often tell how crucial it is for us as trend scouter to meet, see, feel trends - live. VivaTech in Paris is the largest tech and start-up venue. Dear Markus, you've attended the venue. * Which impressions do you take away from visiting VivaTech? * To sum up VivaTech in one sentence: a very impressive line-up from tech giants (Amazon, Microsoft, Nvidia, Meta were all present with own booths) blending in with French corporations showcasing their innovation initiatives. It made me happy to see an event like this in Europe. Bravo to France for making it happen! *What were your highlights?* The gems were hidden on the side stages. More niche and nerdy topics. If I had to name one highlight: the talk from AXA insurance about how they use next generation satellite data to improve the insurance process for commercial buildings. Very insightful and a trend of "satellite data" that we have on our radar. *Would you visit VivaTech again?* Yes, it is definitely worth a visit. I stayed for 2,5 days which was the ideal amount of time. A tip for everyone thinking about visiting next year: come prepared! Set yourself an agenda of what to see and what to leave out. A clear plan will make you get the maximum out of your visit. Link to Markus' video on Day One and Day Two in comments #ai #digitaltrends Follow Space and Lemon Innovations for weekly digital news and primary research reports.

Great vibes at the Luminus Be the Switch event!   🌍 Last spring was all about innovation! The Innovation Campaign 2024 had the ambition to inspire all Luminus employees about Artificial Intelligence: a challenge about new business models, products and services powered by AI. As part of our internal "Be the Switch" competition, everyone at Luminus had the chance to submit their innovative ideas to find new energy solutions and bring ideas to life that will be developed afterwards.   🙏 224 Luminus colleagues participated in the competition! Accounting for more than 67 innovative ideas! 💡 🤩 Yesterday, the final of our Be The Switch competition took place: 19 finalists came to pitch their idea to a jury and to Luminus colleagues. 👏 Thank you and congratulations to all participants! And especially to the three winning teams: Kevin Van Hees & Romain Thelen, Elle Quirijnen & Anne Desreveaux and Johan Stouten, Lucka André & Steven Schelles! We will work together to turn these ideas into real progress for our customers, employees, shareholders and society at large. 🙏 Thanks to Dimitri O. from Loop Earplugs for the inspiring keynote. Thanks and Congrats to Bertrand Vanden Abeele and the innovation team for organizing this inspiring innovation journey. We're happy to encourage our culture of innovation, to prove that we can all innovate, regardless of our profile or professional background. Because innovation is everyone's business.   🔋 Do you want to innovate with us? Discover our job offers on Luminus.be/jobs and “Be the Switch” at our next edition ⚡   #betheswitch #innovation #energytransition #AI #luminus    

...fantastic connections such as Axel Weichert, Marco Thelen and Amitai G. with whom I had the pleasure of discussing the shift in qualifications needed for (young) professionals amidst the AI transformation at the Digital Future Summit hosted by ESMT Berlin. # 1 - AI changes most of our jobs significantly. Don't fight the machine, but upskill to be the human-in-the-loop and build, control, or leverage AI in your work. We also had the time to discuss the challenges of the AI transformation across diverse working environments - be it corporate, start-up, or consultancy. The motivation to leverage AI to improve efficiency and processes was big across the board. Yet, ensuring the safe implementation of AI systems was one of the key challenges mentioned. Particularly for large enterprises grappling with numerous security and governance requirements. 💌 If you are also struggling to safely implement AI in your organization, reach out to us at QuantPi. 💎 At QuantPi, we specialize in empowering organisations to validate AI systems at an unprecedented speed. Through automated risk and performance assessments, we demystify the black boxes of AI and make them explainable and compliant with both regulations and internal guidelines. #responsibleai #trustworthyai

𝙀𝙪𝙧𝙤𝙥𝙚'𝙨 𝙀𝙘𝙤𝙨𝙮𝙨𝙩𝙚𝙢 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚 🌟 🔥 TheNTWK | Digital Business Models, the leading community for platform and ecosystem innovators, curated for you #TheNTWKSummit24Report 🔥 You wanted to know more about my recent visit to Barcelona? In May, I was delighted to contribute to #TheNTWKSummit24, the Top European Summit for Platform and Ecosystem Innovation. I’m pleased to share my session article and encourage you to download the full report to discover the key takeaways from the two-day event, covering: ✅ The Future of #Platforms: AI, platform building, #marketplace trends, B2B marketplaces, monetization strategies ✅  Business #Ecosystems: ecosystem orchestration and partnerships ✅ #CircularEconomy: circular platforms, circular marketplaces, reverse logistics ✅ Business #Innovation: open innovation, industrial innovation, corporate venturing, data economy, emerging technologies I loved the #community spirit and #learning more about the importance of #platforms was eye opening 👀 🔗 Download your digital copy here: https://lnkd.in/e5fN7uAV - the photo below shows the summary of the session I was on the stage for together with Francisco Zaplana Sánchez and Arturo Lizon Nordström, PhD, the whole book is a digital treasure chest 🏆 Would you like to know more about #TheNTWKCommunity? Join here: https://lnkd.in/ekf_atAX and see you at the summit next year 🤞

The last two days at Tech Show Frankfurt were jam-packed with exciting news about Big Data and AI. Here’s a recap of my top three highlights: 📌𝐀𝐈 𝐚𝐧𝐝 𝐁𝐢𝐠 𝐃𝐚𝐭𝐚: The advancements in this space are not only fascinating but also hold great promise for solving real-world problems. This year, the Tech Show dedicated an entire stage to Data Strategy, which proved to be an invaluable forum for peer exchange. A standout moment was the presentation from Julia Kersting on 𝐃𝐚𝐭𝐚 𝐃𝐞𝐦𝐨𝐜𝐫𝐚𝐭𝐢𝐳𝐚𝐭𝐢𝐨𝐧 and Merck's journey on 𝐆𝐫𝐨𝐮𝐩 𝐃𝐚𝐭𝐚 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲, offering critical insights for organizations transitioning from a need-to-know approach. 🔍 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠: despite the vast space of Frankfurt Messe initially felt overwhelming, it turned out to be much more open and inviting. I had the great opportunity to connect with industry leaders, tech enthusiasts, and fellow professionals. The exchange of ideas & insights was truly precious. ✅ 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐅𝐨𝐜𝐮𝐬: It was heartening to see a strong emphasis on sustainable tech solutions. The commitment to creating a greener future was evident throughout the event. Admittedly, large-scale events aren’t my preference, but I was pleasantly surprised by the valuable takeaways. Huge thanks to the organizers and participants. I'm looking forward to implementing some of these innovative ideas and staying connected with the amazing people I met. Already excited for next year’s event! 🚀 #TechShowFrankfurt #Innovation #AI #MachineLearning #Networking #Sustainability #TechTrends #FutureTech

Innofuse: The 1st interdisciplinary Swiss R&D Ecosystem! 1. The need for innovation in a fast-changing world  The world is changing faster than ever, and we are facing major complex challenges that require innovative solutions. To tap into the full potential of innovation, we need to collaborate across different sectors and scientific fields 2. Siloes are holding us back  We tend to work in our own scientific, business and personal domains. These are actually siloes. We often don't know what is going on in other sectors, and even if we wanted to, it was often hard to reach people, ideas and resources across these siloes to access all the innovation power available 3. Innofuse can assist  Innofuse offers a platform that helps us to see what is happening in other sectors through an AI driven, matchmaking platform, along with a physical coworking space, all in a legally secure set-up for us to focus on what matters Make sure to check out the Innofuse Switzerland website (and the VERY attractive early bird rates for subscription) here: https://www.innofuse.swiss The founder team of Innofuse: Bernhard Pultar Jonas Lutz Ivan Sanicola Michela Schorta Florian Dalla Torre Marco Moritz Many thanks Ivan for the great discussion and visit of the coworking space in Basel! #innovation #strategy #ai #ml #ecosystems #basel

If you want to learn more about how to build the future of regulated software and AI in medical devices, join us today for a great panel with leaders from some of the largest deployments of high risk AI and software today! #MedTech #software #csv #csa #validation #validatedsoftware #risk #ai #ml #regulatedai #medicalai #medicalsoftware