Coinbase’s Post

The folks complaining about fees seem to not know about wallets

Shouldn't take 4 days to get help from Coinbase customer support either,......

based on my personal recent experience and dealing on this platform in the Philippines, it has been a challenge that exposed a lot of risk for any new investor or enthusiast. Everything was going smooth. Easy setup. KYC process great. After exchanging my digital assets, I withdraw fiat back into my personal bank account. It was a sizeable amount. Coinbase platform indicated it had completed the transaction but weeks later it still hasn’t appeared. It’s almost a month now. I called my bank and they asked me to find a SWIFT number to help trace my transaction from coinbase. I’ve called coinbase, no phone support. I’ve wrote but no email support, instead I got a complicated knowledgebase to sift through and only then can you get a “chat” option. The bot responses were just all canned responses, I finally got frustrated with the canned responses, and an agent appeared into the agent. I ask them was for the SWIFT details of said withdrawal from my coinbase account, but the agent couldn’t give that or find it. The agent told me to write and file a compliant with them, but the coinbase agent didn’t even give me a ticket number to do that, which I found out I needed after they ended the chat 😓

I really need to speak to a higher up representative regarding an ongoing issue that is a lot.

When considering the costs of converting fiat to crypto, sending it, and then converting it back to fiat and transferring it to your bank account, this service becomes impractical. The fees you charge are higher than those of the current process. However, if exchanges were to lower their fees, this could indeed become a brilliant real-world use case.

Can you sign in? I can't. what the reason?

Digital dollars like USDC supercharge the US dollar and boost demand for US treasuries… the govt should be salivating over this, not impeding their growth. Good ad.

Coinbase restricts Iranian-Americans from sending money back home to support their families or aid women, including female founders/entrepreneurs/women, who are working hard to make a living of their own. While Bitcoin and cryptocurrencies can help, Coinbase's regulatory constraints prevent it from fully realizing the empowering potential of cryptocurrency - for all regardless of race, gender, nationality, etc.

The irony of CB sharing this :) I've found the basic CB account to have some of the highest fees out there (for the Euro at least).

I believe you should be working to improve your fee structure or offer more competitive pricing for your users. In any case, it's always a good idea to do your research and compare fees across different exchanges before making a transaction.