CollaborateUp’s Post

Evening friends! I'm really excited to be hiring a Product Director for SF Digital & Data Services https://lnkd.in/dmm3YDtX This position reports directly to me and manages a strong team of 4 PMs with a range of experience. Also leads cross-product strategy & metrics, evangelizes product practices citywide, and consults on challenging tech projects. SF DDS is a team of 48 including designers, engineers, data folks, PMs, content experts & delivery specialists. We build the City’s accessible web platform, open data portal, affordable housing system, many applications for permits, grants, & services. We’re working to unify & improve service delivery platforms. If you live in SF & signed up for your COVID test or vaccine on a City site a few years back, that was us! We’re friendly, diverse, mission-focused, & smart. We can’t offer you the salary you can probably get for a private-sector job, but we have pretty solid comp for a government Important logistics: this is a hybrid job that requires one day per week in-office in downtown SF - sorry, we can’t do remote, but it’s for a pretty cool reason - SF deputizes all City employees as disaster service workers in case of an earthquake/etc. So you need to be near. In the posting, you need to meet the minimum qualifications (5 years managing products & 3 years managing professional staff) but you don’t need to meet all of the desired qualifications - though of course if you do, tell us! In general, in applying for government jobs, it’s worth taking a minute to make sure your resume & cover letter respond directly to the parts of the job description you meet. We don’t use AI reviews, but we do have non-technical HR folks. So please, spell out your management exp, for example. So…can you ship, mentor, explain what Product is to people who don’t already know, develop smart metrics that aren’t based on profit, persuade, present, love SF deeply, & be a great senior teammate? You should apply! & please pass it on!

Hi Internet, I'm often posting about my affinity for my time at Zendesk. If I have one regret it's that I didn't join sooner! We're a growing company focused on delivering next-gen customer experiences. We focus on simple things; celebrate success(and each other); and work to do what's right by our customers. I love it here - and think you might too. HMU if you want to chat about any of our current openings. #zendesk #cxchampions #customersuccess

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Great opportunity. #CustomerExperience #ClientSuccess #AccountManagement #ClientRelations #CustomerEngagement #CustomerService #CustomerSupport #CustomerSatisfaction #CRM #CustomerRetention #CustomerCentric #ClientServices #SaaS #ClientSuccessManager #CustomerJourney #CustomerRelationships #CustomerFeedback #CustomerHappiness #CustomerFirst

Hiring Managers in the product space aren't looking to read what the day to day looks like, they want to know context - what you were brought on to solve? How you moved the needle? 👉🏼 Where did you work? Link the company's page so they can have a look! Explain in one line what they do - customers, tech and problem space. 👉🏼 What products or product areas did you work on? B2B, B2C, Mobile Apps, Web, Internal-facing products? What problem were you trying to solve? 👉🏼 What were the results? Include tangible numbers, metrics and data that show business and customer value - $$/ Time saved, NPS uplift, Acquisition, Adoption, Churn Reduction etc

The way contact centres work, and the roles of agents within them, have changed dramatically over the past decades, from very transactional, script-led roles, to conversational, understanding roles aiming to assist customers. Despite the evolving nature of contact centres, and their value in a world where customer experience is one of the most crucial aspects for customers and companies alike, this outdated perspective of contact centre roles still exists for some. It's time to change that. Are you a manager, director, or somewhere between, and want to chat about contact roles, or CX roles in general, and what they may have to offer you? Well, you're in the right place! Get in touch at info@sudalesearch.co.uk, and let's chat! #CX #ContactCentres #Recruitment #Hiring #Bias

#hiring #productmanager #remote #1099only Please email your resume in Word format only with your valid US work visa to jobs@salliance.us Title: Product Manager Location: Chicago preferred but open to remote Duration: 6 months+ Job Description: Client is looking for a customer-centric, data-driven, and motivated individual to join our product merchandising team. This individual will work on high-impact merchandising workstreams focused on reshaping Client' retail business. We're looking for someone with retail and/or merchandising experience with strong business and product sense to deliver on detailed timelines. This individual should have experience in building both consumers facing and back-end retail tools/systems. You will help gather requirements, communicate, and work collaboratively across multiple teams and levels in the organization. You will help execute the strategic development and management of new and existing merchandising initiatives that will drive revenue growth and profitability for our retail business. Job Responsibilities Translates the divisional sales goals and customer experience into a logically sequenced and optimized product roadmap for key product area. Develops and maintains the product and feature roadmap for assigned area. Manages prioritization among user experience, technology and central marketing organizations. Proactively identifies and resolves strategic issues for assigned product area that may impair the team’s ability to meet strategic, financial and technical goals. Works closely with the engineering technology team and user interface designers to define detailed key product requirements. Manages, mentors and develops a team of Business Analysts or Associate Product Managers. Grows adoption and usage of the Client front end store business. Identifies and quantifies the customer segments with strong growth potential, creating Develops the business case and strategy for targeting. Implements growth strategy by coordinating cross-functional teams to deliver any necessary changes. Measures and analyzes impact of existing functionality. Identifies opportunities to innovate and improve, providing additional benefits to the customer. Builds strong internal relationships with technology and development teams to drive implementation. Measures and analyzes the impact of existing pricing and merchandising. Identifies opportunities to innovate and improve. Builds strong internal relationships with the sales, user experience, technology and central marketing organizations to drive implementation of new merchandising strategies. Conducts business and financial analysis, including forecasting, monitoring and reporting. Writes well informed business requirements based on input from data, discussions with other individuals and own thinking and will then refine and drive to conclusion these business requirements through effective communication and proactively seeking out the appropriate individuals.

Hiring Welcome Desk Customer Success Role. ~30 hrs per week, growth potential, $14/hr DOE + Tips (~$3/hr) + $5K bonus + Free Membership + 25% Off Retail. Do you know someone who is dependable, competitive, and sincere? [Job description and application - https://lnkd.in/gGxyR6h9] 6-Week “Make Your Friends Jealous” Challenge. Unhappy with your fitness progress? This Challenge is FREE if you lose 12 lbs or gain 3 lbs of muscle in 6 Weeks. (Step 1) Request a time to visit. (Step 2) We’ll listen to your goals. (Step 3) If we’re aligned, you get a spot. [Request a time here - gonosotros.com/fitness]. Youth Climbing Team: 2 Spots Available. Is your child NOT confident? The #1 feedback from our Youth Climbing Team: “I’m loving this new confidence in my kid!” (Step 1) Sign up now. (Step 2) We’ll follow-up with details. (Step 3) Come to the next Team session, Mondays and Wednesdays from 6:30-8pm for ages 6-18. P.S. We can’t hold spots. First come first served. [Sign up here - gonosotros.com/shop/youth].

Can you decode cryptic client feedback like ‘It needs more pop’ and handle last-minute ‘urgent’ changes without breaking a sweat? We need someone who can keep clients happy, read between the lines, and deliver the impossible with ease. If juggling client needs and pulling off flawless solutions sounds like your kind of day, we want you. Apply now before the next ‘urgent’ email arrives. #Hiring #Clientservicing