Communication Genetics’ Post

📞 Struggling with high AHT in your contact center? ⏳ Discover the key factors affecting Average Handling Time and how our advanced solutions can help you reduce it! 💡🚀 Optimize efficiency and boost performance today! 💡📈 Explore more: [ https://bit.ly/4bq9woM ] #AHT #ContactCenter #CX #Efficiency

📣 This week on Verbatim - Grace Jackson and Jason Barro explore the nuances of customer expectations in mobile and internet. They explain how telco providers can stand out even when customers may have limited choice, and how mobile providers such as Mint Mobile and Consumer Cellular, Inc. are winning. 📱 Check it out 👉 https://lnkd.in/ejecjpmG #cx #cxmetrics  #customerinsights #nps #npsprism #telco

For most contact centers, this year will be all about optimizing performance and lowering costs. See how much money your contact center can save adopting a high-performing, flexible model powered by ShyftOff. Try our ROI Calculator: https://hubs.li/Q02hBS1L0 #calculator #contactcenter #customerservice #cx #agents

💡Delivering a great customer experience is essential for telecom operators, especially with 5G Standalone (SA) bringing new challenges like network slicing. Our latest White Paper dives into the evolving landscape of CX management and what Mobile Network Operators need to do, to stay ahead of the curve and effectively meet customer expectations. Gain unvaluable insights into: 🔹The transformative role of network slicing in elevating service quality 🔹 How to guarantee seamless, top-notch experiences for your customers 🔹 Proven tactics for fulfilling the potential of 5G in customer experience 👉 Download now to learn how to navigate these changes and deliver on your 5G promises: https://lnkd.in/dNznszd3 #5G #CX #ServiceAssurance #NetworkSlicing #TelecomTransformation

Companies often need to serve customers in ways that go well beyond their traditional support models. For instance, a wireless provider’s customer experience may rely on devices, software, applications, and other vendors—all at once. But the consequences of poor CX still fall squarely on the carrier, and costs can stack up. That’s a problem we recently helped a wireless provider solve. Read our case study to learn how we used our strategy development framework to help them avoid a major customer service disaster—and cut operational costs by 5.8 percent in the process. #CXStrategy #CX https://hubs.ly/Q02Fj-WG0

Improving your call center performance is essential for the success of your broadband or telecom business. In our latest blog post, Caitlin Lemon shares six tips to help you achieve just that. Did you know that two-thirds of customers consider your company's customer service reputation when making purchasing decisions? And if expectations aren't met, they're four times more likely to choose a competitor. Dive into our blog to explore the common barriers to effective call center performance and learn actionable steps to enhance your operations. From optimizing agent onboarding to leveraging the right technology, we provide insights to help you create a seamless, efficient and customer-centric support experience. Read more and start transforming your call center today: https://hubs.li/Q02G5n4n0 #customerservice #callcenter #broadband #telecom #customerexperience #cx #tips #blog #business #success #techsupport #technology

Looking to learn more about LiveVox? CHECK OUT their rating in the 2023 #BuyersGuide for Contact Centers. https://bit.ly/3MUc5F8 #CX #CustomerExperience #ContactCenterSuites #ContactCenter #AgentManagement #TechVendor #Business #IT

Read these top tips for creating engaging self-service environments in local government and how to avoid some of the common pitfalls that result in poor experiences and negative ROI. #CX #CCaaS #contactcentre https://bit.ly/4d0kh1D

What Is #CSAT in the #ContactCenter? – learn how it revolutionizes measurement methods, improves scores, and compares key satisfaction metrics. #Five9 #Blog #CX #ContactCenter http://spr.ly/6047pgwF5

📞 The most successful contact centres excel at #customerservice – they optimise performance, reduce call volumes and prioritise digital self-service channels while delivering an outstanding #CX. ➡️ For more on how to improve your #contactcentre, check out our guide: https://lnkd.in/eJWEnDnD