Concetti’s Post

We ensure customer solutions with value 👍

Summer can often be a slow period for sales and customer success, but it provides us with a fantastic opportunity to reflect on our strategies and explore new approaches. 🌞🧠 Instead of seeing it as a dry challenge, why not view it as a chance to think outside the box and strengthen relationships? 🚀   This is how I am spending my summer time at work:   - Strengthening existing customer relationships - Utilising my network to gain a deeper understanding of customer needs and challenges - Thinking innovatively with customers to find solutions - Trying out new initiatives and ideas - Refining sales processes and material - Expanding my network and making new connections   Summer doesn't have to be a low season for creativity and innovation. Let us use this time to think big and prepare for an even stronger value-based performance in autumn. 💪🌟   How are you using the summer break to enhance your sales and customer success approach? Feel free to share your thoughts and experiences! 😊

Customer service book lists are awesome. One bit of advice: you don't have to read them all. 1. Focus on one specific customer service challenge. 2. Pick the book that can best help you solve it. 3. Apply what you learn from the book as you go. For example, The Effortless Experience is fantastic if your goal is reducing customer friction. Never Lose a Customer Again is perfect if you want to retain customers through effective onboarding. Hug Your Haters is excellent for turning negative feedback into opportunities for growth. Who should read my book, The Service Culture Handbook? It's for leaders who want to get their organization (or team) obsessed with customer service. The book is a step-by-step guide for building a service culture. Thanks for putting this together, Max!

📲Screenshot what your favorite 🤩 summer activity is! ☺️ Did you know I can do my business anywhere? I just take my phone along and I’m set! Do you need extra $$$? Drop your favorite ❤️ summertime activity below and let me know if you’d like to more info about what I do!

Happy Monday, y’all! Let’s kick off this new week celebrating summertime! What are some of your favorite summer activities, let me know in the comments! 👇🏾 Read more about my favorite summertime activities over on the blog: https://lnkd.in/eRk3yx5c 🍉

What have you learned since you started your position???? We are celebrating everything February at Digital Edge today. We are celebrating our people, our work, our business and all those that engage with Digital Edge. The theme of the day has been 2 pronged. 1. Not settling for second best. it isn't about being 1st, it's about asking how we can be better. 2. Perspective. It is important to know how far we have come so that we can understand how far we can go. An amazing team session where I asked each of the team the question... What has been the biggest lesson you have learned since you started your position here at DE? Here are my teams answers and I LOVE it! - I can learn anything - The power of TEAM - I am more capable than I thought - I can talk to people and be listened to - I didn't think I was as adaptable - I didn't think I would be able to build the size of the systems I am now. - I am only ever a second or decision away from a change. I'm a second away from being anything and doing anything. WOW! Like, WOW! Incredible realisations. I am officially blown away by my teams reaction to this question. There was no huffing and puffing, no uncertainty and everyone answered with real conviction. What have YOU learned since you started YOUR position? GO!!!! Have a great weekend😘

Work for a company that allows time away because they know you’ll be better for them in the long run. Innovation and longevity is not a grind. Work for a company who sees you, not only as an employee, an asset, or a resource. A company that understands that life goes on outside of the 4 walls. Work for a company who values family. Who knows you are irreplaceable at home in times of need. Work for a company who trusts you and provides flexibility. Trusts that you are going to give your all most days, and make up for the times when you can’t. On days where I have no child care, I’m thankful I can keep an eye on my kids from the comfort of my dining room table. Even if this means putting in the late hours to ensure I’m showing up for my family, my team, and my employer. I’m a better employee when I can care for my family during these irregular times. Summer camp will begin and my schedule will go back to normal. But for now, I’ll simply relish in gratitude.

What is the point of having summer days at the company? I just participated in another unforgettable event organized by Bigbank, and I feel genuinely happy and grateful for having such a great employer and awesome colleagues. Creating such a positive feeling is obviously a good reason to have summer days. But there can be more! Things to consider when organizing the event: ↪ Team building and cooperation If your main goal is to improve cooperation between employees and focus on team building, it’s best to have the summer days without families. Activities should be team-focused, and it might be beneficial to rearrange teams between activities to encourage collaboration among different groups. ↪ Socializing and fun If your goal is to enable employees to get to know each other better and just have fun, you should consider a variety of activities and allow families to participate. ↪ Maximizing attendance To maximize attendance, schedule the summer days during the workweek. If this is not possible, consider allowing families to attend and providing attractive activities for everyone. Would you add anything else?

When you realize you are about to start your 3rd year at your current position.

We all remember the moment we learned summer vacations don't last forever... 😔 As an educator, summertime becomes prep time – and 3Play is right there with you. Our integration with Accessible Information Management (AIM) allows you to set it and forget it. Schedule an entire semester's worth of real-time accommodations in seconds and provide your students with a seamless, enriched experience. Learn more about how we work for you: https://hubs.la/Q02GPqQl0