CM Event Solutions’ Post

Discovering the power of community in sales with Ryan Serhant! Fostering a sense of camaraderie among sales teams across organizations can transform the industry.

Meet Katie! Katie, Director of Client Services & Operations, has been with the CM team for 2.5 years! Learn more fun facts about Katie

Wondering what Sterling does to help clients hire with confidence? Find out what Princess Peralta, Client Success Associate, has to say by swiping below.

Here's the secret to building REAL trust with your team:

In every aspect of life, relationships are most important.

Hearing the horror stories over the years from prospects regarding customer service, along with my own personal experiences *cough a certain cable/internet provider cough*, is so disheartening. Being at a company like Vensure Employer Solutions that takes pride in tending to their clients is just another example of why I'm excited to grow with this company. If you feel like your needs are being ignored by your current HR & Payroll service, let's connect and discuss how Vensure can help! #peo #aso #customerexperience 🤝

When I started Monobrow I really wanted creative and strategy to be more accessible to all sizes and types of business. There's a perception that creative and strategy is only really for big business, big brands, and big budgets. And when you read the trade press, every indie seems to have cracked their own version of 'changing the agency model'. But after two years, I've realised that having just one new agency model isn't enough. Because when I've spoken to different clients, regardless of their size, they all need something different. And what they need one week is different from the next, so you have to be flexible. You need to be model-fluid. So Monobrow has a lot of models. I feel like we're constantly creating new ones based on what our clients are looking for. And we create new ones again based on their individual projects or tasks. It's exciting, to not be rigid and fixed, but to listen and find a way to help clients that also works for us. Sometimes we've set up clients with a whole project team. Other times they've only needed access to one or two people with the specialist skills to get the job done. And then we've got clients who've just needed an extra set of hands to help carry the load for a little while. We tell people we're like the Uber of advertising. You tell us where you need to go and we'll work out the best and most efficient way to get you there. Whatever get us a five-star rating ⭐ ⭐ ⭐ ⭐ ⭐

Check out this short clip from our conversation with April Razmus, the head of our customer service team. She discusses how setting expectations and learning about clients' internal processes help ensure a smooth transition. #customerservice #grlabel

Hi all and happy Friday, Andrea was kind enough to share her pre-call planning template at the end of last weeks sessions. I'm posting on here for those of you, like myself, that tend to lose track of documents ;) More updates soon but if you could have a crack at filling the form below for the next session it'd be super helpful. One thing I'd like to note is that if you're new to sales and you don't understand exactly how you should be answering some of the questions then that's great. Understanding where the gaps are is part of why we're here and we can work as a group to close them

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