ConferenceLeeds’ Post

Most hoteliers spend their entire careers striving for world-class service. But here's something they don't teach you in school: Achieving it is way easier than you think. 🌟 Here's how to save yourself a decade and unlock exceptional hospitality this year: - Apsilon Hotels. - Contact us for Group Sales. - #HospitalityExcellence - #ServiceFirst #HotelManagementCompany #WinningCulture

Global Hospitality Industry ▪️ The top hotel industry leaders by revenue in 2024 include Marriott International ($24.76B), MGM Resorts ($17.26B), and Las Vegas Sands ($11.31B). ▪️ In 2023, Wynn Resorts topped with 89% occupancy, followed by MGM and Las Vegas Sands at 85%, while Hilton Grand Vacations hit 75%, and other major brands like Genting, Accor, Hilton, and Hyatt averaged 65-70%, signalling a solid post-pandemic recovery. Check out @ https://lnkd.in/dej4RrB3 for additional information.

3 quick lessons taken from a recent trip to Four Seasons Hotels and Resorts at Orlando: 1. Start the client experience strong. When we checked into the hotel we were told there was construction occurring at the property so we were given a $200 credit for each day of our trip. We were blown away. 2. EVERYONE who worked at the hotel always said "My pleasure." 3. EVERYONE who worked at the hotel always had a smile when you talked to them. Do these 3 things for your clients. 💸

Niraamaya Retreats has announced the appointment of Gourav Deb as its new Chief of Operations. With over 30 years of experience in the hospitality and IT-enabled services (ITES) sectors, Gourav has made significant contributions to operational excellence at several companies, including Radisson Hotel Group, Wyndham Hotels & Resorts, Lemon Tree Hotels, The LaLiT, and Firstsource Solutions Limited. Read More: https://lnkd.in/gaYyuF6k

Hospitality Exchange kicked off yesterday and our Project Director Roisin McKee attended. An amazing line-up of speakers explored the exciting theme of automation vs personalisation. 💡 Key takeaways: 🔸 Balance tech and personal touch: The future blends technology with meaningful human connections. 🔹AI for routine tasks: Let AI handle the mundane, so your team can focus on delivering exceptional guest experiences. 🔸 Consumer trends matter: Guests crave personalised service, seamless tech, and unique, memorable moments across all channels. 🔹 Enhance guest experience: Strive for continuous improvement, making every guest interaction better than the last. 🔸Boost creativity with AI: Leverage AI to inspire and elevate your creative strategies. 🔹 Develop future leaders: Focus on self-leadership, trust, ethics and a clear vision. 🔸 Emphasise emotional intelligence: Equip your team with emotional intelligence skills to meet future demands. 🎉 A huge congratulations to all the Rising Stars recognised today for shaping the future of hospitality! 🌟 #HospitalityExchange #FutureOfHospitality #RisingStars

Recently I was asked about how I started my career in hospitality and if I had any recommendations to share with someone considering this field of work. First think of the area of hospitality you wish to pursue. Do you want to work at a hotel, a convention & visitors bureau, an attraction, etc.? If you want to start at a hotel, you are in luck as hotels are everywhere and you can have the ability to move up in your career and to locations far and wide. Do you want to work in sales or operations of a hotel? Consider the hotel brands, as well as the actual hotel itself. Does the hotel have a unique feature that stands out above the rest? Be prepared to discuss how you can drive business & occupancy by showcasing (selling) to that feature, or strength. Know your competition and sell your property’s strengths, not their weaknesses.

"Kickstart your hospitality career with a head start!" 🌟 Get exclusive 5-star hotel exposure in top brands right from the first year of your course. This unparalleled experience sets our students on the path to success in the world of luxury hospitality. 🏨✨ #5StarExperience #HospitalityLeaders #FirstYearAdvantage"

when your staff get recognised as being the best

Very exciting news for the UK & Ireland Hospitality scene On October 1st, the Michelin Guide will be revealing all 1, 2 & 3 key hotels and I for one am buzzing to see who gets what! I have followed it closely in America, France, Spain etc - eagerly anticipating when we will get our turn I have my opinions but who do we think are a definite for 3 keys? For anyone who hasn't been following, here is an explanation of each: "Similar to Michelin stars, the key is is a three-tiered award designed to highlight the best places to stay across the globe. Hotels can be rated as one key (a special place to stay), two keys (an exceptional stay) or three keys (an extraordinary stay)."

Radisson Hotel Group reported a record-breaking year in 2024 after adding nearly 40,000 keys to its global brand portfolio, achieving significant milestones, and further strengthening its worldwide footprint. Radisson Blu remained the leading upper-upscale brand in #Europe for the 13th consecutive year, and the Group now leads the upscale resort segment in #EMEA. Read More: https://lnkd.in/dSdtGezN Elie Younes KB Kachru Nikhil Sharma Chema Basterrechea Federico J. González