Our "Advanced Insights Module" now includes a feature (codenamed RCC-X) which takes Root Cause Change correlation and causal analysis to the next level. Attached is a real demonstration of RCC-X's capabilities from a BigPanda Incident and a Change Management system "change record". RCC-X is able to normalize concepts, recognize intent, understand context, derive meaning, and align the contents of a change record with correlated events inside of a BigPanda incident. This allows for high-accuracy causal confidence scoring and the ability to shift from triage to resolution much faster! MTTx metrics beware! BigPanda is coming for you!
Conor Castronovo’s Post
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