Conrad Los Angeles’ Post

Not Just the Front Desk Agent** Wrapping up this evening with a thought because I heard “I’m just the front desk agent.” too often. 💭 During my recent visits to six fantastic hotel properties as a Major Sales Executive for Spectrum Enterprise, I had the opportunity to meet some truly remarkable front desk agents. Each one played a pivotal role in creating a welcoming first impression - a testament to the importance of every team member in shaping guest experiences. One interaction that particularly stood out was with Tiffany at a Hilton property. Her professionalism and warmth reminded me of the crucial role front desk agents play in the hospitality industry. They are often the unsung heroes, the first point of contact for guests, and a vital part of the hotel's daily operations. In our industry, where technology and personal service intersect, understanding and appreciating each role’s significance helps us provide better, more integrated solutions. At Spectrum Enterprise, we recognize that our services not only support the technology needs of hotels but also empower every team member to deliver exceptional service. A huge thank you to Tiffany and all the front desk professionals I met. Your dedication and hard work do not go unnoticed. You’re not 'just' front desk agents; you are the face of your hotels, and your role is absolutely crucial. Be kind. Be honest. Be a problem solver. Aaron M. Rocamontes #HospitalityIndustry #FrontDeskHeroes #SpectrumEnterprise #CustomerServiceExcellence #Teamwork #seemp

Azzura Investments Limited

As a lifelong hotel lover, former hotel worker, and previous hotel tech sales rep, my journey in hospitality has come full circle. The past few years have been a profound reminder of why I fell in love with hotels in the first place—the joy of creating unforgettable guest experiences. Having worked in various roles within hotels, I witnessed firsthand the magic of hospitality—the genuine connections forged, the meticulous attention to detail, and the thrill of exceeding guest expectations. However, my path took a turn into hotel tech sales, where I saw the industry from a different angle—how technology can enhance operations but sometimes lacks the human touch crucial in hospitality. The impacts of COVID-19 reshaped my perspective. It was during this time that I realized my true passion lies not just in hotels themselves, but in the art of guest experience. While working in hotel tech sales, I saw how technology companies often prioritize efficiency over empathy, a stark contrast to the warmth and personalization that defines hospitality. This realization sparked a renaissance of sorts for me. I yearned to return to the heart of hospitality, where every interaction is an opportunity to make someone's day brighter. The pandemic underscored the importance of genuine human connection and personalized service—qualities that drew me back to my roots in hospitality. Now, more than ever, I am committed to championing guest experience. I bring with me a unique blend of industry knowledge, sales expertise, and a deep-seated passion for hospitality. I am eager to combine these strengths to help hotels innovate and thrive in a post-pandemic world, where technology complements rather than replaces the human touch. I invite you to join me on this journey of rediscovery and celebration of hospitality. Let's continue to prioritize empathy, creativity, and guest-centricity in everything we do. #Hospitality #GuestExperience #HotelIndustry #Rediscovery #Empathy #LinkedIn

I'm very well experienced in hotels hospitality management

Check out this quick video with @amywald and @askaconcierge discussing how a concierge went above and beyond in the hospitality industry, making Amy's experience far better than she was expecting! https://lnkd.in/ekaYB59t

New Post: Concierges - https://lnkd.in/euUis9Yn of the Occupation:Concierges are hospitality professionals who serve as the face of luxury hotels, resorts, condominiums, and apartment complexes. They excel in providing personalized services and assistance to guests and residents, ensuring a memorable and seamless experience during their stay or residence. Sample of Reported Job Titles: Occupation-Specific Information: Tasks: Technology Software: Tools Used:…

New Post: Concierges - https://lnkd.in/ebp7ugEv of the Occupation:Concierges are hospitality professionals who serve as the face of luxury hotels, resorts, condominiums, and apartment complexes. They excel in providing personalized services and assistance to guests and residents, ensuring a memorable and seamless experience during their stay or residence. Sample of Reported Job Titles: Occupation-Specific Information: Tasks: Technology Software: Tools Used:…

opportunities

Wow! The concierge wears a lots of "hats". It is rewarding work not just busy work. Reminder: Always remember the top 5 most important reasons why you are in that position and don't get caught up in the chaos. #nochaos #wearmanyhats #rewardingwork #youareimportant #concierge

🌟 Empowering the Front Desk: On Request Room Number Selection 🌟 At Hotelverse, we believe in giving power back to where it belongs—the front desk! 🛎️ We understand how crucial it is for receptionists to have control over room assignments, especially when guests request specific rooms. 🏨 That's why we've designed our system to work on requests for specific room numbers. The decision is always in the hands of the receptionist, who can choose whether to accept or decline the request. ✅ The result? An impressive 92% of the assignments are for the same requested room, leading to happier guests 😃 and more efficient inventory management. 📊 Happy receptionists, happy guests, optimized operations—it's a win-win-win! 🎉 #Hospitality #HotelManagement #GuestExperience #HotelTech #Hotelverse