Consulting’s Post

It’s not acceptable to promise a client something that you cannot deliver. This can damage your relationship and jeopardize any potential future engagements. On the other hand, don’t lower the estimation of success with the intention of delivering greater than expected results - in other words - no sandbagging. The healthiest client relationships are built on openness, transparency, and trust. Trust and respect are powerful assets in any client interaction. Also, you never know when you might need to rely on mutual trust during challenging situations in a business engagement.

Be a sponge and don't forget to squish when necessary. Too often I see consultants falling into the same solution trap. They win a contract or get an internal consultation and within 5 minutes the consultant is talking nonstop about a perceived similar challenge or solution. This kind of consulting is harmful because it doesn't address the reality of the situation. It instead is informed by preconceived biases from past experiences of the consultant. The problem is rarely identified in the first couple minutes. If you can't understand why is it a problem, who does it affect, when and where it happens and how it impacts the larger picture, then it doesn't matter what your solution is. So be a sponge, ask why multiple times and who it is impacting, when and where it is happening and how it is impacting the big picture? Then respond.

Building trust is essential in consulting. This is definitely one of the hardest things to do because it can take forever to build and crumble in seconds. Clients want to work with someone they believe in. 👉 Build credibility by showcasing client success stories, testimonials, or case studies. Be transparent and real. No need to fill it all with cliches and what you think they want to hear. Say what you need to, no fluff. A small example of how you’ve helped in the past can go a long way in earning trust.

Just finished the course “Consulting Foundations: Client Management and Relationships” by Elizabeth (McLeod) Lotardo and Lisa Earle McLeod! It's important to me that I continue solidifying my consulting foundations as I grow in this industry. Check it out: https://lnkd.in/gvF2VGgq #clientrelations #consulting.

Have you ever wondered how to tell if a consultant is truly reliable? Pay attention to how they handle client requests. Sometimes, the most valuable thing they do is push back and say 'NO.' A consultant who says 'YES' to everything might seem accommodating, but it's the experienced ones who carefully assess what works and what doesn’t. They understand that saying 'NO' when necessary helps avoid costly mistakes eventually. So, are you seasoned enough to say 'NO' when it matters? #ConsultingTips #BeConfident #AvoidMistakes

Are you solving the right problems? Successful consulting starts with asking the right questions. 🧐 In consulting, it’s not just about providing answers—it’s about ensuring you’re solving the right problems. This begins with thorough discovery and understanding your client’s true needs. By asking the right questions, you can uncover underlying issues that might not be immediately obvious. This approach leads to more effective solutions and demonstrates your deep commitment to the client’s success. Remember, the quality of your questions often determines the quality of your solutions. How do you ensure you’re solving the right problems for your clients? Share your approach in the comments! #Consulting #ProblemSolving #ClientDiscovery #EffectiveConsulting #ConsultingTips ……………….

Struggling with common consulting challenges? 🤔 The seven questions many consultants face and offers one potential solution: build stronger client relationships. By providing value, demonstrating expertise, and fostering trust, you can address these issues and drive success. 🤝 #Consulting #ClientRelationships #BusinessDevelopment #ValueProposition #Trust

What’s the secret to transforming client relationships? It starts with taking responsibility. In this video, Graham Robinson explores how owning every aspect of the client experience whether it's solving their problems, exceeding their expectations, or admitting when things go wrong can build stronger, more lasting connections. Clients value transparency, accountability, and a partner who’s genuinely invested in their success. #ClientRelationships #Accountability #TrustBuilding #BusinessGrowth

“At the heart of every successful business relationship is a commitment to listening and truly understanding our clients’ needs. When we place the client’s vision and goals as our guide, every step becomes purposeful, and every milestone is meaningful. I’m dedicated to delivering solutions that are not just efficient but also crafted with care and empathy. Because when our clients succeed, we all thrive! 💼✨ #ClientSuccess #ClientCentered #Consulting”

Our Metrics That Matter masterclass is currently FREE for the next month! Yes, you read that correctly. Communicating an agency’s value through reporting is crucial to the success of any firm. The course covers the most common pitfalls in measuring success, the categories of metrics to measure, and tiny tweaks that make a major impact. Click the link in the first comment below to access the course and acquire the tools for effective reporting practices that transform client relationships.