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We can't wait to host you on #CXDay on October 1, 2024. Join us for our webinar on A Framework for Deciding When to Use AI in CX. https://lnkd.in/eZT5d8Dm See you there!

We are proud partners of this year's CX Forum in Frankfurt. Our founders @Marcel Bertram & @Daniel Diener will be discussing the topic of digital accessibility. Join us for insightful conversations on breaking down barriers in the digital world. #CXForum #DigitalAccessibility'

Exciting News!! Last week the American Medical Association was awarded CX Team of the Year by CX Today! This award is a testament to our colleagues' passion, teamwork, and continuous innovation, and allows us to deliver better customer experiences and help improve physicians' and patients' lives. Thank you Todd Unger Gloria Gupta, MS, FCXP (CX I-III) and Jeff Phillips, FCX-III for your customer experience leadership! Looking forward to our continued progress in 2024 🚀🚀🚀 You can view the award presentation at the link below! #cxteamoftheyear #customerexperience #teamworkmakesthedreamwork

💬 Discover the three CX trends you need to know in DACH and the Netherlands in this masterclass with Peggy Anne Salz and experts from HolidayPirates Group, and Vonage. https://lnkd.in/eEkaSCBj #mycompany

💬 Discover the three CX trends you need to know in DACH and the Netherlands in this masterclass with Peggy Anne Salz and experts from HolidayPirates Group, and Vonage. https://lnkd.in/dVmGJCPG #mycompany

Hi! How’s the first week of 2024 been? Have you had some super creative ideas? Quick update: 2023 has wow-ed us with the overwhelmingly positive responses from our previous CX summit and we're taking the excitement to Berlin again this year! We've invited industry experts, amped up networking opportunities, and crafted workshops with a personalised touch. If you would like to receive more details, please write to me here on LinkedIn. #customerexperience #customerjourney #digitaltransformation #digitalexperience

💬 Discover the three CX trends you need to know in DACH and the Netherlands in this masterclass with Peggy Anne Salz and experts from HolidayPirates Group, and Vonage. https://lnkd.in/grPT2s2k #mycompany

The sun is coming out more and more often and spring seems to be just around the corner. I can't help it, but as soon as the sun comes out, I'm always reminded of CX Fest - The CX Festival in Germany and the good vibes that come with it.☀️ The great news is that our CXF team is in the middle of the planning phase for CX Festival 2024 to make sure it is going to be a blast! Hard facts about CX Fest Edition 2: 📅 5 - 7 September 2024 📍 Wake & Camp @Kiessee Ruhlsdorf, close to Berlin By the way, did you hear about the exclusive 20% ticket discount we're offering at the moment? You shouldn't miss out on that limited offer! Here's a summary of what you can expect from CX Fest 2024: 👉 Insider insights from genuine CX experts from very different industries 👉 Hands-on workshops that optimize your CX strategy 👉 A fantastic combination of educational and fun activities 👉 The opportunity to come together with like-minded people to exchange ideas, discuss strategic approaches and network in a whole different setting Want to be part of this extraordinary event? Join the waiting list and get a 𝟮𝟬% 𝐭𝐢𝐜𝐤𝐞𝐭 𝗱𝗶𝘀𝗰𝗼𝘂𝗻𝘁. (link in the comments.)🎫 #cx #customerexperience #automation #customerservice #cxfest #ai #professionals #events

At CX Festival 2023, David dela Cruz from monday.com showed us some examples of how they make #CX a focus for the whole organization. They have these big screens in their office and a so called “screen takeover”. Normally, it's when they close a deal, but also if they get a really exceptional customer experience interaction. This is flashed up automatically on all the screens across all of our offices worldwide.💻 And this does two things: It celebrates the agent for doing a great job, but it also raises the profile of CX because multiple times a day, everyone in the organization sees something to do with CX in front of their faces.💡 Additionally, they had an executive shadowing day. Their entire executive team, CX level and VPs spent the entire day with CX answering tickets together. This is a really great way to see both what are the challenges that the customers are facing, but also raises the profile of CX within the management team.🎯 #cxfest #experts #customerservice #customerexperience #cx #cs #knowledge #event

🌟 What happens in Vegas, stays in Vegas, right? Well...we can share that we're still buzzing from our NPSx rooftop soiree, hosted this past week for customer-centric leaders across industries! Our teammates Autumn Gibbons, PMP, CCX, Erin Wallace, James O'Connor, and Bain partner Philip Sager had the privilege to connect with CX leaders and experts from around the globe while at the nearby #MedalliaEXP conference. ✨A few key highlights of the week: 🎲 EVERYONE is talking about AI and the need for technology to match the changing ecosystem around CX - getting this right will be a MAJOR differentiator for success. 🎲 Another major trend was executives really seeking practical insights, highlighting the need for real-world applications of CX solutions. 🎲 There was a very real buzz around the importance of community, networking, and knowledge-sharing across industries to drive collective success in the customer realm. 🎲 While it may have been rainy, the views at our rooftop were exceptional and the company on hand even more-so - thanks again to all who joined us! We loved seeing so many new faces and catching up with familiar friends - our team left feeling inspired about the future of #CX. Thank you to everyone who connected with #NPSx and to Medallia for a fantastic few days together! #CXLeaders #Event #CX #GenAI #PredictiveAnalytics