ConvergeOne Government Solutions’ Post

Transcript

But the biggest challenge that we face is that people don't recognize managed services that there's an opportunity for them to cure a pain point and they don't know that if you reach out and ask us, we can help you with that. I'm Tim Howard I'm the vice president of managed services for C1 government solutions had been with the company a little over two years and it's a great place to be a service is really has been our focus since I've been here and looking forward to continue to grow and move forward. Again, we look at it from three pillars it's. Process and procedures, its people and its technology. We want to try to build the application to the customers requisite rather than trying to fit them into a canned approach. One of the very first meetings that I that I attended when I came on board at see one go, our president CEO said we are going to be a service company. We looked at all three pillars and he said we really want to focus on being a service company and delivering service and it's about interweaving all three of the pillars and and making them work together and finding the information. And deploying the right solution. What we're seeing now is there are some aging technology that's out there that customers need to bring forth and refresh. Often they don't have the budget, they may not have the personnel. You know, we can help them with financing tools that we have. We can provide staff augmentation. We can provide that service as a service. We can go in and manage that for them, deploy the technology on their behalf and meet the SLA's that we both agree to. We're working an opportunity with the federal agency where they went to our network partner. And said she wanted by network, but at the same time we want to go ahead and replace our SBCS, update our data center, do some of those things again, we study, we put together a proposal for them, transition them into a new set of SBCS will manage the entire environment. We'll put a person on premise to handle that and manage our daily basis. You know our solutions engineering solution architect designed a solution that you would was far superior to that of our competition are the services that he was able to interweave into that as well. Better than cohesive solution and the customer was very, very pleased with it. And now we're finding some other opportunities within that account once we get in there. Managed services is was a great entry for us and we're hoping that at least some bigger and better things as well. There's a movement within the government to improve its services to its citizens, especially within the federal government. So we can talk about another agency where we went in with a business partner and they were looking for a contact center solution. Well, as we got into it, we found out that. Their current contact center is 12 years old. Your CRM system is also 12 years old. Do you think that it will be able to provide this throughput to the new contact center that will allow you to to, you know, utilize all the applications? OK, we can handle that for you as well. So you have one vendor once, one set of integrations and we'll take care of that. So there's another example where managed services work very well for our customer and for the prospect and for our business partner as well. So we see some. Transition from legacy, from legacy technologies and legacy applications into newer applications. The hot word in the world today is AI. Part of what we're finding is that it's management of the technology and management of the application that produces the best results for our customers. And it's critically important that we manage that. So we're seeing that as a trend as well. How do you manage that information? The technology is continually changing, but we are continually looking at new technology and new. Locations in New Orleans and partners that we could work with and we're finding, you know what was fresh two years ago has now been improved upon, but we're continually trying to upgrade the technology partners that we have and adding new applications and new solutions. And that's where we can take that information with our process procedures and help you grow and and analyze your business and management better. Money in the solutions that we're looking for and looking out today that we're proposing are fed ramp moderate or high solutions that we can carry on in in. Deploy on their behalf as well. We'll, we'll come in from a, from a consulting perspective, we'll work with you, we'll examine your business and then come back with a, a solution that is completely agnostic from a technology standpoint, but to help you grow and help you manage your business. We have a great organization, We have great people, We have great processes. We're continually trying to grow. We face the challenges ourselves as some of our customers face. So we have to cure them for ourselves, for the child allows us into transition and help cure them for our customers as well. But we're able to. Embrace that and put it all under one umbrella and manage all of that for them. So we'll take a look at almost anything and then find partners that we could support them with to give our, our customer, if you will, one screen to look at that screen being compared to 1 government solutions.