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Major fast-food chains are exploring AI integration at drive-thrus to streamline ordering and reduce reliance on human labor. While automation offers potential benefits like speed and convenience, its success hinges on effectiveness. Instances of inaccurate orders and excessive upselling highlight the importance of prioritizing customer experience. What are your experiences with AI-powered drive-thrus?  #CX #customerexperience #AI #CXinnovation #FastFoodTech #AIAdoption https://lnkd.in/gw4KmBr9

AI Hype Sweeps Through Taco Bell and Pizza Hut  #AI #AIfirstmentality #artificialintelligence #customerprofiling #deliverysystems #kitchenmanagement #llm #machinelearning #personalizedpromotions #restaurantoperations #Retail #YumBrands

🍽️ In my latest post, "AI Boost for Restaurants: Beyond Bean Counting with Your Fractional CFO," we dive into the sizzling impact of AI technology on the restaurant industry. 🤖 From optimizing operations to personalizing customer experiences, discover how integrating AI can elevate your business to new culinary heights. 📈 🔗 Read the full article here and learn how your restaurant can benefit from this technological revolution: https://lnkd.in/gAJi-YPd 💡 Whether you're a seasoned restaurateur or just curious about the potential of AI, there's something in this post for everyone. Let's discuss how these innovations can spice up your business strategies and customer satisfaction! 👀 Looking forward to your thoughts and feedback. Let’s embrace the future together! #AI #RestaurantIndustry #BusinessInnovation #TechTrends #CulinaryTech #admiralbizinsights

#aifail The perils of chasing AI as a replacement for humans and rolling it out with a 25% failure rate in customer interactions in this McDonald's example. As a customer, I would understand a restaurant employee getting my order wrong. You know what I wouldn't have patience or understanding for? A machine getting my order wrong, especially the math. How are you thinking about deploying AI in your business? And how do you use your human talent to creatively solve business problems?

Steve Bigari sheds light on how AI is revolutionizing the restaurant industry in the latest QSR article. From automating drive-thru orders to enhancing phone systems, #VoiceAI is proving to be an invaluable tool in tackling staffing challenges and boosting efficiency. Highlights: 🌟 AI Supports, Not Replaces: Enhances staff roles rather than replacing them. 🌟 Customer Expectations: 80% expect AI to handle most food orders soon. 🌟 Global Trend: Rising interest from brands worldwide. Discover how SoundHound AI can help your business thrive in today’s competitive landscape. 🔗 https://lnkd.in/gyhpz3kQ #AI #RestaurantTech #Innovation #SoundHound #CustomerExperience

It's wild how fast AI is being adopted by different industries. But innovation isn't always smooth sailing...Just goes to show, everything requires trial and error before getting it right. https://lnkd.in/gqbekuM3

🚗🍗 Recently, I saw a video showcasing Popeyes' new AI-driven drive-thru system. This innovation promises to streamline orders, reduce wait times, and enhance customer service. By leveraging AI, Popeyes is not only improving efficiency but also paving the way for more advanced, tech-savvy customer experiences. However, one surprising reaction caught my attention: there were a couple of comments making fun of the customer for saying "thank you" at the end of the interaction. This brings up an interesting societal question; could widespread AI implementation in service roles inadvertently lead to a decline in politeness? As we interact more with machines, we might forget the basic courtesies we extend to human workers. While technology can greatly enhance our convenience, it's crucial to maintain the human touch in our interactions, even if the recipient is an AI agent. https://lnkd.in/eTjCTAYv #Innovation #AI #CustomerService #Popeyes #FastFoodTech #SocietalImpact #KindnessMatters #Apexon

🍔 McDonald's Says Goodbye to AI Drive-Thru Ordering! 🍔 In a surprising turn of events, McDonald's has decided to end its AI-driven drive-thru ordering experiment. The fast-food giant had been testing AI technology to streamline the ordering process and enhance customer experience, but it seems the results didn't quite hit the mark. Key takeaways from the article: -McDonald's found that AI technology struggled with accurately processing orders, especially with unique customer requests. -Despite the promise of efficiency, the AI system faced challenges in understanding diverse accents and complex orders. -The company will now focus on other innovative solutions to improve customer service and operational efficiency. This move highlights an important lesson in tech adoption: Not every innovation is a perfect fit for every business. While AI holds great potential, it's crucial to continuously evaluate its effectiveness and make adjustments as needed. What do you think about McDonald's decision? Have you experienced AI in fast food ordering? Share your thoughts below! Read the full article here: https://lnkd.in/e-Pp2Dph #Technology #AI #CustomerService #Innovation #BusinessStrategy #McDonalds

AI has been both disrupting and transforming industries across the board, from healthcare to finance. However, the restaurant industry has yet to fully embrace the possibilities of AI. While some early implementations have been made, there is still much potential for AI to revolutionize the way restaurants operate. #innovation #technology #restaurants #business #future #markets #productivity

🔔 Artificial Intelligence is top of mind for businesses. It has transitioned from being technical jargon to boardroom talk and management team discussions. 🔔 While the restaurant industry has traditionally been slower to adopt new technology, AI stands out as a top priority for enterprise brands. 🔔 Unlocking AI’s true potential remains challenging for restaurants. 🔔 AI innovations shouldn’t be a “standalone solution” for brands, but a value-added capability that’s integrated into the technology stack. 🔔 There are five AI focus areas that restaurant leaders should consider adopting in 2024: 1. 📀 Conversational AI 2. 📀 AI-Enabled Alerting and Analytics 3. 📀 Optimized Food Production & Delivery 4. 📀 Dynamic Commerce 5. 📀 Robotic Automation & Computer Vision Taking these focus areas into account, what applications of AI can help drive the next phase of growth for restaurant brands? #ai #qsr #nextgenservice #restaurant #drivethru #digital