Corovan’s Post

Throwbacks they say are for Thursdays, but we’ll shift it to Tuesday. Here are some throwback photos of our MD, Abdullahi Bashir, and our Customer Service Representative, Ify. #TeamWorkInAction #BusinessSuccessStory #BehindTheScenes #CustomerServiceExcellence

🔍 Behind the Scenes: Meet Lupe! 🔍 We're thrilled to introduce an insightful interview with Lupe, one of our esteemed front-office team members. Join us as we delve into her perspective on delivering top-notch customer service and learn how her dedication aligns with our commitment to excellence! 🌟 Can you share a memorable experience where you went above and beyond to assist a customer? “Calling a customer and having a pick order ready when a popular product was restocked.” 😊 How do you personalize interactions with customers to make them feel valued and appreciated?  “Greeting them and asking how their day is going. Also asking how business is going and smiling.” #southernicecream #employeespotlight #customerservice

The value of Customer Service hasn’t diminished, it’s how we go about it as professionals and ensure consistent engagement when interacting with our customers/clients. Understand your purpose and never sell your abilities short. Recognition will be noticed but remember your impact is placed on that customer you just helped. That’s the ultimate recognition. #wellsfargo #customerservice #customerserviceappreciation

Easter Step Challenge #PowerBIDashboard 🚶♂️ After the success of the company-wide Step Challenge, our customer care team wanted to try a new step challenge from Pancake Day to Easter Monday, with a target of 1.5 million steps in that period. Gareth Page's team have absolutely smashed their target, achieving nearly 1.8 million steps. Here is my #dataanalysis of the final results: • 1,777,079 steps were taken (1178km) 🪜 • 8 individuals participated in the challenge 🤺 • 222,135 average steps/participant (5417/day) • 308 individual logs of steps 📋 • Top 3 did 1,187,463 steps (66.8% of all steps) • I did 264,051 steps and came 3rd place This was another really fun thing to create, and I hope the team have enjoyed logging their steps every morning. 🖲 Click this link to see more detail: https://lnkd.in/eFYkXD2d

When was the last time your team had a refesher or fresh insights into #effectivecommunitcation #resillience and #complaintsresolution? Mandy Dudson worked with the team at Platinum Hail Management Solutions on topics focusing on Customer Resolutions to get their team ready for their busiest season. Are you teams ready for your busy season? #blackfriday #cybermonday #seasonal #leadershiptraining #leaderswhipworkshops

Today, we’re thrilled to share some of the wonderful feedback we’ve received from one of our valued customers: "Good Morning Emma, I must say you are the best. Normally I do not receive such fast replies from overseas supplies, and that too complete with courier charges" - Parvez At Acorn Fire & Security, we’re committed to providing the best service and solutions for your fire and security needs, but we can’t do it without your input! If you’ve had an experience with us - whether it’s our sales team, customer service, or the products you’ve purchased - we’d love to hear your thoughts. 🌟 Why Your Feedback Matters: 🌟 • Help Us Improve: Your insights guide us in enhancing our services and ensuring we meet your expectations. • Support Fellow Customers: Sharing your experience can help others make informed decisions when choosing their fire and security solutions. If you have any feedback you'd like to share, please don't hesitate to reach out! https://lnkd.in/e6yw_tXf #CustomerFeedback #Testimonials #HappyCustomers #CustomerLove

Bane Chats With Clean Australia Service Part 17: Clean Australia Service’s Client Nightmare Story (Part 5) In this raw and honest conversation, Robert Niroshan, Founder & CEO of Clean Australia Service, shares the challenges of facing customer threats over reviews. While his commitment to service and helping clients is unwavering, Robert clarifies that unfair tactics won’t intimidate him. Despite the dispute being over a modest sum, it reminds Robert of his team's tremendous effort and dedication into every booking—even working weekends to accommodate clients. For Robert, respect and integrity go both ways. Watch the full chat for insights on balancing customer care and standing your ground. Follow us for more business insights @baneenterprises #BaneChats #Baneenterprises #CleanAustraliaService #Integrity #CustomerCareChallenges

🥒 Had to laugh when my friend and industry mentor dropped this gem on me years ago - "Just give them the pickle!" No, we weren't talking about actual pickles (though who doesn't love a good dill?). It's about those moments in customer service when someone makes a simple request, and we're tempted to dive into policy manuals or start explaining "why we can't." The other day, I watched a new team member turn what could've been a frustrated customer into a raving fan. While everyone else was caught up in the usual chaos of resident escalations, she simply said "I got you" and solved their problem in 30 seconds flat. - No committees. - No escalations. - No "let me check with my supervisor." Just... gave them the pickle. 🎯 In a world where customer service often feels like navigating a maze blindfolded, sometimes the best move is the simplest one: Just say yes. Make their day. Be the person who makes things easier, not harder. Because at the end of the day, your customers won't remember the policy you quoted... But they'll never forget how you made them feel.

When Stacie Babb stepped in as the new Head of Customer Contact for Hollywood Bowl, she was facing some serious challenges – frequent understaffing, missed service levels and schedule chaos 🤯 With under-optimised breaks and a one size fits all approach, her colleagues couldn’t even take full advantage of the relaxation facilities on offer. But within just 6 weeks, they turned it all around 📈 Service level consistency and first-contact resolution soared, turnover fell from 10% per month to 5% per year, and adherence skyrocketed from 72% to 95%! Even peak season headcount was cut by 20%. Curious to see how they did it? Dive into the full case study supported by injixo below 👇 https://lnkd.in/eGMEua2M 

Happy National Spread Joy Day! 🎉 To wrap up Customer Service Week, we asked our employees to share what brings them joy at TMNAS. Their heartfelt answers remind us that it's the simple moments of connection and teamwork that make all the difference. 💙 Check out what they had to say, and let’s keep spreading joy together! Share in the comments what brings you happiness at work!  #CustomerServiceWeek #NationalSpreadJoyDay