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Discover the keys to future-proofing your contact center in our latest blog! From leveraging cutting-edge AI and automation to accessing a global remote workforce, we explore crucial strategies that ensure adaptability in the ever-changing customer service landscape. https://lnkd.in/dTN28NTF #ExperienceOmni #ContactCenter #CustomerService

Virtual Agents Support Employees, In Addition to Customers Glock: Real-time contact center agent assistance is rapidly increasing adoption. Rather than just automating tasks, AI actively supports human agents by suggesting next-best actions, providing real-time translation, and instantly retrieving knowledge. That enables faster, more accurate responses while elevating the quality of customer conversations. It’s a clear shift toward making human agents more effective without adding additional staff. #virtualagents #employeesupport #contactcenters

💡 Want to cut operational costs in your contact center? Embrace automation and AI to cut costs and enhance service quality. By integrating AI-driven chatbots, virtual assistants, and self-service options, you can reduce staffing and training expenses significantly. Learn how these technologies can lead to a 30% reduction in customer service costs. 🔗 Read more on how automation can revolutionize your contact center: https://lnkd.in/dbCH4ru6 #AI #ContactCenter

Diving into the future of contact centers, powered by AI 🤖💼✨ Exciting partnership alert! CommunityWFM and Kore.ai have joined forces to revolutionize efficiency with advanced AI in our contact centers. From automated scheduling to optimized workforce management, their innovative solutions aim to increase productivity while enhancing customer service. Get ready for streamlined operations and a surge in customer satisfaction! 🚀 [#AI #ArtificialIntelligence #CustomerService #ContactCenter #WorkforceManagement #Automation #TechnologyNews]

Unleashing the Power of AI in Real Estate: Transforming Phone Systems - Discover how Artificial Intelligence is revolutionizing the real estate industry by enhancing phone systems and communication processes. https://hubs.ly/Q02wRqYt0

The gap will widen between good and bad AI says Barry Cooper, President, CX Division, as he predicts what 2024 will bring for contact centers. Dive into more about what is ahead and what is vital for successful CX according to industry experts in Call Centre Helper Magazine >> https://okt.to/NwsiF9 #CustomerExperience #ContactCenter #ArtificialIntelligence

The gap will widen between good and bad AI says Barry Cooper, President, CX Division, as he predicts what 2024 will bring for contact centers. Dive into more about what is ahead and what is vital for successful CX according to industry experts in Call Centre Helper Magazine >> https://okt.to/Rbw7tV #CustomerExperience #ContactCenter #ArtificialIntelligence

The gap will widen between good and bad AI says Barry Cooper, President, CX Division, as he predicts what 2024 will bring for contact centers. Dive into more about what is ahead and what is vital for successful CX according to industry experts in Call Centre Helper Magazine >> https://okt.to/w8rCGS #CustomerExperience #ContactCenter #ArtificialIntelligence

The gap will widen between good and bad AI says Barry Cooper, President, CX Division, as he predicts what 2024 will bring for contact centers. Dive into more about what is ahead and what is vital for successful CX according to industry experts in Call Centre Helper Magazine >> https://okt.to/W9wT6S #CustomerExperience #ContactCenter #ArtificialIntelligence

In today's digital age, technology plays a pivotal role in transforming the way businesses interact with their customers. One such technology that has gained significant prominence of late is AI-powered chatbots. Our latest blog post examines the role AI-chatbots can play for an organization. Are you using AI-chatbots today? https://lnkd.in/d8KSR5hr