County of Summit Alcohol, Drug Addiction and Mental Health Services Board’s Post

Hospitality management involves applying strategic thinking, innovation, financial and transactional acumen, and a passion for service to the business of making guests or customers feel welcome

With all the news of hospitals pausing surgeries due to sterilization issues there is no better time to learn what Moab Healthcare is doing to improve quality and safety at our clients. If in Phoenix, feel free to stop by and say Hi, or message me to discuss your leadership and staffing concerns. #healthcarestaffing #patientsafety #healthcareleadership #sterilization

Join me and HSMAI DC Chapter next Thursday, April 18 at Hyatt Regency Dulles for a great commercial strategy conversation! https://lnkd.in/gQ65frRZ Unlock the Secrets of Profitable Revenue Optimization: A Pivotal Education Event Join us for a dynamic education event, "How Revenue Optimization Happens," where you'll learn more about the convergence of revenue, sales, and marketing as part of a successful commercial strategy team. Our lineup features Brittany Cascanet, CRME (VP, Highgate) and Erica Lipscomb (SVP, Crescent Hotels & Resorts) in conversation with Jennifer Hill (VP, Kalibri Labs). We’ll also get to hear from Lee Callicutt, CSTP (Visit Montgomery, MD). Attendees Will Learn: The Essence of Commercial Strategy: Get a clear, no-nonsense explanation of what commercial strategy entails, separating myths from facts, and understanding its critical role in driving revenue optimization. Purpose and Impact: Discover the overarching purpose of commercial strategy and how it serves as the backbone of successful revenue management and growth in the competitive hotel industry. Practical Deployment: Even if you're not in a leadership position, learn immediate, actionable steps you can take to contribute to your organization's commercial strategy initiatives, driving meaningful change and optimizing profitable revenue. Who Should Attend? This event is perfect for hotel professionals across all levels who are keen to enhance their understanding of revenue optimization and commercial strategy, from front-line staff to senior management. If you're looking to elevate your career or your business, this event will provide you with the knowledge and tools needed to succeed. Don't miss out on this opportunity to transform your approach to revenue optimization. Reserve your spot today and take the first step towards mastering the art of commercial strategy, ensuring your hotel or not only survives but thrives in today's competitive landscape. #CommercialStrategy #HSMAIDC #RevenueOptimization #education

“Managing data at this level enables us to guide hotel owners on major investment decisions at the hotel level and focus on what will generate the highest ROI or reduce the operational risks." - Andrew Arthurs 💬 How does being a former CIO make an ideal COO? We were thrilled to announce Andrew Arthurs' appointment as Actabls new Chief Operating Officer and President earlier this spring. His unique perspective as a former CIO is setting new standards for customer relationships and product innovation in the industry. In this exclusive interview with Hotel Investment Today, Arthurs reveals his vision for empowering hospitality professionals, building strong customer relationships, and driving product innovation. He’s sharing: 💡The to-do list he’s taking to the C-suite 💡 What every owner, operator, and brand needs to know about data management 💡 Priorities on his target list for leveling up labor management & more! Explore his strategic approach: https://hubs.li/Q02DzLC_0 #HospitalityInnovation #HotelTechnology #HotelInvestmentToday

Interesting statistic from the JLL’s bi-annual Capital Market Collective conference when inflation adjusting global capital market volumes. In 2009, we assumed the worst, in 2023 it was assumed we would find opportunities in an interest rate environment at a two decade high, impacting the cost of debt and therefore higher cost equity, insurance escalations and rate cuts right around the corner…. Now here we are in mid-2024 with insurance resembling normal growth (market specific), rates already cut in several larger GDP economies or signaling rate cuts this summer and plenty of equity ready to be deployed. If waiting for the perfect time to deploy capital and looking at a 5-7 year hold, look at the years proceding 2009….

The essence of hospitality lies in the simple act of caring. Whether you're in retail, finance, or hospitality itself, embracing this ethos can elevate service from transactional to transformational.

MARRIOTT 6TH HUNGER STRIKE: DAY 333 "Marriott - On Feb 10, 2023 Craig S Smith, Group President, International Of Marriott Informed Marriott That He Has Decided To Retire Effective Feb 24, 2023" (Press announcement). Smith's decision came just days after my own submission to the US SEC At Marriott since 1988, Smith was most recently Group President International, in charge of Asia Pacific, Europe, Middle East & Africa and Caribbean & Latin America regions An avid user of social media he promoted "knowledge sharing". His articles covered self-improvement, listening skills and leadership issues. Viewing himself as a diplomat within hospitality he referred to the "grace and empathy" of diplomacy In "How to Succeed" he discussed the 2% rule - how to treat hostile guests with the same respect shown to the other 98%, the "good people... Any time someone [complains] I assume they’re telling the truth and I give them the benefit of the doubt. I’d rather be wrong and kind, even towards the 2%". [As a member of the 2% Club, this was not my experience; treated with contempt, Smith even accused me of being "an extortionist"] In fact, he is a ruthless operator, deceitful, corrupt, totally lacking in "grace and empathy". A denialist and self-promoter, he did not take kindly to criticism, challenge or being held accountable Smith's 'route to success' has not always been smooth. For example, he oversaw the China/Taiwan gaffe, mismanaged Starwood/Marriott merger processes in APAC, and was a key player in the St Regis Bangkok cover-up. Sometimes others have had to pay the price for his ineptitude In late 2019 (after my meeting with CEO Arne Sorenson who admitted there were issues to confront) Smith demanded to see all evidence of Marriott culpability relating to merger infractions and the St Regis Bangkok scandal. The documentation was presented during a meeting at London Marriott Hotel County Hall; Smith, heavily implicated himself, then refused to review any of it It was inevitable that the past would eventually catch up with Craig S Smith; he now joins the ever growing list of sudden "retirements" and "resignations" (usually hush-hush, enacted with minimal publicity) by people closely associated with the Starwood merger and St Regis cover-ups Well, one year on, maybe the retirement life became too dull for this "knowledge sharer". Or it's possible he thinks peoples' memories are short and, having escaped sanction, it's time to resume 'hospitality diplomacy'. Whatever the reasons, Smith's rebirth is not good news for the employees and guests of Aimbridge John Shepherd (Marriott, Minor, EY victim) #aimbridgehospitality #marriott #marriottinternational #marriottbonvoy #corruption #hotelindustry

NZ network, I posted a few times already about the current challenges in the market for our industry. I have teamed up with the Restaurant Association of New Zealand to give some tips and perspectives on navigating the next few months. Please share with your network and I look forward to seeing you all! Hospitality Habits - Coaching & Mentoring