🔎 Courtenay Hollis’ Post

🚀 Celebrating customer success stories! At Imminently, we're dedicated to driving meaningful change through consumer-centric technology. Today, we're proud to celebrate the incredible success stories of our customers: Trier Medical, BlueKee, and RoamFree. 🏥 Trier Medical - Revolutionising Emergency Triage Trier Medical transformed emergency care with 'My Emergency Visit' (MEV), a patient self-service triaging tool. MEV reduces wait times and enhances patient experiences by allowing digital triage initiation before hospital arrival. This innovation sets a new standard for patient-centred emergency care. 🔐 BlueKee - Self-Sovereign Digital Identity BlueKee revolutionised digital identity security with a self-sovereign digital ID platform. It empowers users to control their personal information while adhering to strict data privacy laws. BlueKee's rapid adoption across various sectors demonstrates its effectiveness in enhancing digital security and user empowerment. 🌏 RoamFree - Simplifying Global Migration for Digital Nomads RoamFree created a digital platform that streamlines visa applications for digital nomads by consolidating global visa regulations. This user-friendly solution reduces reliance on costly legal consultations and enhances global mobility, making the migration process more accessible and compliant. We are proud to be a part of these transformative journeys and look forward to continuing to support our customers in driving innovation and achieving success. 👉 Ready to transform your business with cutting-edge technology? Connect with us to learn how Imminently can help you achieve your goals! #innovation #customersuccess #digitaltransformation

🚀 Exciting News: Uniify & Criipto Strengthen Their Partnership! 🚀 We are delighted to strengthen our partnership with Criipto, which aims to simplify and improve the onboarding journey. This collaboration is in line with our commitment to bring together the best experts under one roof to create simpler, safer and more efficient onboarding workflows. Martin Sandø Jensen, CCO of Uniify, is delighted with the collaboration: "The partnership with Criipto aligns perfectly with our vision of providing comprehensive and secure onboarding solutions. Their expertise in electronic identities enhances our platform, allowing us to offer our customers a more robust and user-friendly experience." Niels Flensted-Jensen, CEO of Criipto, echoed these sentiments, "Uniify's commitment to streamlining customer onboarding processes makes them an ideal partner for us. Our combined efforts will raise the standard for digital identity verification, delivering significant benefits to the financial sector." 🚀 Uniify's Vision & Future: At Uniify, we firmly believe that by bringing together the best solutions, we create a world where processes are simplified and resources optimised. This partnership marks an important step in realising our vision of transforming the way businesses and customers interact in the financial sector. Find out more about this partnership here 👇 https://lnkd.in/djuX5Zpk #Uniify #Criipto #Partnership #Innovation #Customeronboarding #KYC #KYB #AML #eID

Improving customer outcomes through greater understanding 💡 At AperiData, we believe in a fair, ethical world, underpinned by the power of financial truth, to create the best possible opportunities. That means being a key enabler for businesses to help their customers through the power of #OpenBanking. Which is why we’re proud to team up with Saascoms – providers of specialised communication solutions to large and medium sized businesses that not only increase productivity but also reduce costs. Together, we’ve developed a revolutionary software solution for the credit and collections industry, empowering consumers to manage their debt and repayments. More will be revealed soon, but we’re so confident of this solution we’ve also jointly entered it into the Credit & Collections Technology Awards held by Credit Connect UK. Watch this space…👀 Paul Nield Darren Swailes #teamwork #creditandcollections #awardwinning #cx #saas #openbanking #creditscoring #affordability #financialinclusion #collections #debtmanagement

Improve your customer reach with Enhanced Onboarding, powered by UID2! This solution, now available through the Deep Sync One platform, improves onboarding results to The Trade Desk by enhancing advertisers' customer data with additional identifiers, including UID2, at the individual and household levels. Learn more about how Enhanced Onboarding can help you reach more of your customers in this press release: https://lnkd.in/e32wCUSJ #DeepSync #UID2

𝗕𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗶𝗻 𝘁𝗵𝗲 𝗩𝗶𝘀𝗮 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 🌍✈️ Documents, documents everywhere! Our client went crazy with the daily mess that results in low Visa success rate. Our team Eastgate Software - We Drive Digital Transformation conducted a thorough analysis of their process and delivered the most efficient solution: 🔹 Automated Processing: Reduced application processing time by 40% with our custom automation solution. 🔹 Data Security: Implemented advanced security measures to protect sensitive information. 🔹 User-Friendly Portal: Created an intuitive online portal for applicants, cutting support queries by 30%. 🔹 Analytics & Reporting: Provided tools for detailed insights, enabling data-driven decisions. The result? We are flooded with referrals, that must mean we did something right 😎. Transform your business with innovative digital solutions—let’s connect! #EastgateSoftware #DigitalTransformation #Innovation #Automation

#Digital government, while not new, remains a work in progress for many countries. Its goals include service improvement, technological integration, and high citizen satisfaction. A 2023 Deloitte survey revealed that government services lag behind the private sector in customer satisfaction. This gap challenges governments to meet rising citizen expectations. Improving Customer/Citizen Experience (CX) is crucial for building trust in the digital ecosystem between the public and government. There are different enablers for Excellent Customer or Citizen Experience (CX) in Government Services as: • Digital Public Infrastructure (DPI): DPI is an open, networked technology designed to serve public needs. It offers user-friendly services and products with seamless integration, inclusiveness, and cost-cutting features. DPI consists of a group of standards and platforms that drive improvements in #CX, such as digital identity, digital payment, and data exchange which assist government agencies in delivering basic services to citizens more effectively. The digital ecosystem primarily benefits from three key elements: identity, payment systems, and data. Government, private organizations and the non-profit sector use data platforms for billions of transactions and to deliver thousands of online services, as exemplified by Estonia's "X-Road" or “X-tee” platform. One of the best practices that enhance CX and provide real benefits to the public include: • Delivering personalized services aligned with individuals' needs, interests, and circumstances by incorporating AI. • Reducing administrative burdens without adding extra bureaucracy. • Predicting citizens' needs and aligning them through data collection and analysis of customer journeys. • Establishing resilient digital capacity to develop life event-based services as social care for both predictable and unplanned events, such as pandemics. • Taking a proactive approach in delivering benefits to citizens and businesses and identifying potential risks. • Building trust among citizens by balancing efficiency with privacy concerns. • Adopting modular and reusable technologies designed for data interoperability and improved service delivery. • Creating inclusive, scalable services by building an #ecosystem for end users and attracting partners to develop services on the Digital Public Infrastructure (DPI). These practices demonstrate how governments can leverage digital Platforms to enhance Customer/Citizen experience and provide more efficient, personalized services to their #citizens. Report's reference: https://lnkd.in/dVeTCfKS

Your staff has enough to tackle, including form submissions, permit applications, payment processing, and resident satisfaction. Streamline your workflows with @CIvicPlus. This blog post explains how you can quickly digitize paper and in-person processes with the right scalable and flexible optimization tools. Check it out. #Modernization #LocalGovernment #DigitalService https://lnkd.in/ezmBgH79

👉 It's time to digitally declutter. 👨💻 Read our blog to learn about the 7 reasons why being a digital hoarder is bad for your business. https://lnkd.in/gkrvmT2p #systima #digitalhoarder #digitalclutter #techsupport

When it comes to managing customer interactions, efficiency and accuracy are key. One of the largest UK government departments was struggling with manual testing processes that slowed service rollouts and absorbed valuable resources. By implementing Nectar CX Assurance, the department: ✅ Reduced test execution time ✅ Freed up manual testing resources ✅ Delivered more predictable, measurable outcomes Check out our case study to get the details on how automated testing transformed their contact center performance! 🔗https://hubs.la/Q02W7sv40 #CustomerExperience #CXAssurance #ContactCenter #GovTech #DigitalTransformation #PerformanceTesting #EveryConversationMatters

In today's globalized world, first-class service and support are essential for companies to promote customer retention and brand loyalty. Siethom Group 1️⃣ 24/7 Availability: Customers expect support to be available at all times, regardless of their geographical location or the time zone they are in. 2️⃣ Multilingual Support: Providing support in multiple languages is crucial to meet the needs of a global clientele. 3️⃣ Local Presence: By establishing a network of service centers and partners around the world, we can ensure rapid response times and on-site personal assistance. 4️⃣ Technological Innovation: Through automation and self-service features, we can support customers quickly and accurately while simultaneously reducing costs. 5️⃣ Continuous Improvement: We strive to continuously gather feedback from our customers and optimize our service processes. By listening to the needs of our customers and constantly improving, we can ensure that our service delivers top performance worldwide. #CustomerService #SupportTeam #ServiceQuality #ProblemSolving #SupportCenter #Kundenservice #Supportteam #Servicequalität #siethomgroup